Black screen when pressing Play

LadyHeart

I keep getting a black screen when I press the Play button on the Launcher, I have tried ALL the troubleshooting. All requirements are mett, all drivers up to date, but the game WILL NOT PLAY. What to I need to do to make it play? I have even tried to re install, that took 4 hours but no change. HELP.

ZOS_Chiroptera

Hello @LadyHeart, if this is the issue you are experiencing, and you have tried all the troubleshooting steps outlined in that article, please reach out to Customer Support. Be sure to include details on all troubleshooting you have already tried in your message to CS.

LadyHeart

Have done so now. Included all the information of what I have done. Hope someone can help.

ZOS_Bill

@LadyHeart

What is your ticket number?

We can check on it to ensure it was submitted correctly.