Given that it has been two months and it appears to only be an issue for yourself, I would personally open a new ticket and reach out to support again for assistance.
Given that it has been two months and it appears to only be an issue for yourself, I would personally open a new ticket and reach out to support again for assistance.
Opening a new ticket resets the timer and puts you back at the end of the support line, according to Dev comments I've seen here.
Do you have a ticket for this @WildRaptorX? If you submit a new ticket, it will push you back in the line, so having the original ticket number would be best here. We can pass that on to our customer service team for review.