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Unable to connect to game server

koopdaville68
koopdaville68
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I can not login to one of my characters because I get, "Unable to connect to game server" I can create a new character and play without issue, I can play every other game on my Xbox, so I know my connection is just fine. What do I do to get to my MAIN character? Who do I contact? Support ticket? Getting frustrated! Help!?!? Thanks!
  • koopdaville68
    koopdaville68
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    I am also going to add this:

    My Character name is Dmeitri
    Lvl 45 Templar, Nord, Ebonheart Pact
    I am in Grahtwood and was trying to leave the Cathedral of the Golden Path when I was booted this morning.

    I have cleared my cache, reset my router, uninstalled and re-installed the game.

    ESO version 1.23.1.0
    I have deleted reserved data
    Did a hard restart

    Oh and burnt a smudge stick
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  • Elsonso
    Elsonso
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    I suggest opening a support ticket: https://help.elderscrollsonline.com
    The Elder Scrolls Online: Grind Road

    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
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  • koopdaville68
    koopdaville68
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    I opened a support ticket
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  • koopdaville68
    koopdaville68
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    I was able to get in and closed my ticket that I submitted.
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  • koopdaville68
    koopdaville68
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    MAC address??? seemed to do the trick, but I think it was more coincidence.... to be honest. :-)
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  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update. With the login error resolved, we are going to close the discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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