Unable to connect to game server

koopdaville68 · April 2021

I can not login to one of my characters because I get, "Unable to connect to game server" I can create a new character and play without issue, I can play every other game on my Xbox, so I know my connection is just fine. What do I do to get to my MAIN character? Who do I contact? Support ticket? Getting frustrated! Help!?!? Thanks!

koopdaville68 · April 2021

I am also going to add this:

My Character name is Dmeitri
Lvl 45 Templar, Nord, Ebonheart Pact
I am in Grahtwood and was trying to leave the Cathedral of the Golden Path when I was booted this morning.

I have cleared my cache, reset my router, uninstalled and re-installed the game.

ESO version 1.23.1.0
I have deleted reserved data
Did a hard restart

Oh and burnt a smudge stick

Elsonso · April 2021

I suggest opening a support ticket: https://help.elderscrollsonline.com

koopdaville68 · April 2021

I opened a support ticket

koopdaville68 · April 2021

I was able to get in and closed my ticket that I submitted.

koopdaville68 · April 2021

MAC address??? seemed to do the trick, but I think it was more coincidence.... to be honest. :-)

ZOS_Bill · April 2021

Thank you for the update. With the login error resolved, we are going to close the discussion.