Long story short... I lost access to the email address on an account of mine, and can't login because my laptop is not authorized.
So I finally was able to prove that the account is mine. I was told that the email address on the account has been updated, and that an account activation email is on the way. I still have not received the account activation email, and I was told that everything is in order last night. It's now been longer than 12 hours, and I still can't login.
I've also tried logging into the account in question in-game, but the access code that the system is supposed to send to me isn't arriving either. This would seem to indicate that the new email address has not been added to the account, or that there is a system issue.
This is not an acceptable level of customer service. Please give me access to my account.