Proper Way to Issue Refund?

Aerenthir

Hello,

Has anyone managed to issue a refund and if yes how is the proper way to do it in order to get that refund? I have pre purchased Blackwood along with Eso+ and quite a bit of Crowns, but since it's becoming more [snip].

To those that managed to do it, please give me direction what and how to do in order to get it. Easy way is to do it through Paypal, but i'm unsure if it will work.

[edited for bashing]

Rukia541

can I have ur stuff bro

SeaGtGruff

If you reverse the payment through your bank, credit card company, Paypal, etc., I think ZOS will cancel your ESO account and ban you for life, so DO NOT go that route unless you really, really plan to never, ever play ESO again, for the rest of your life.

Best route is to go through ESO customer support.

Tandor

SeaGtGruff wrote: »

If you reverse the payment through your bank, credit card company, Paypal, etc., I think ZOS will cancel your ESO account and ban you for life, so DO NOT go that route unless you really, really plan to never, ever play ESO again, for the rest of your life.

Best route is to go through ESO customer support.

This, combined with some good manners and politeness in the way the ticket is worded.

phaneub17_ESO

If you cancel through your payment source, they usually lock the account associated with it. Just be warned, you don't just get a refund, you lose it all if you decide to return to the game later.

bmnoble

Go through ESO customer support, if you try a charge back you will get banned.

Seems a bit early to go about a refund though, the chapter has not even launched, there are always issues with new content that takes a bit of time to get things sorted out.

If your complaint is to do with the CP rework, that has nothing to do with the chapter, that is a base game change.

Its your decision though, I would at least give the chapter a chance before bothering with the refund process.

furiouslog

Submit a ticket. They will get it back to you in a day or so, and you'll get the refund about two weeks later.

Aerenthir

Thank you very much for the replies, I understand what I need to do now.

P.S Its not too early for refund in my case, I'm only pvp player and that has been getting progressively worse.

phaneub17_ESO

If its because of no proc sets in Cyro, that goes away after 3 months and they come back active when Blackwood releases.

Aerenthir

phaneub17_ESO wrote: »

If its because of no proc sets in Cyro, that goes away after 3 months and they come back active when Blackwood releases.

Unfortunately, that's not it. It's because of the lag. I have 50 ping in Craglorn and once it Cyrodiil it spikes to 200+ right away. Skills are rarely going off, after roll dodge there are good 3 seconds where no skills are usable , desyncs, disconnects etc.

ShawnLaRock

I pre-purchased the Greymoor Collector’s Edition the minute it was available last January 2020 - but got a refund on release day, when it was finally confirmed there were no additional character slots. Quick and easy. I since won it about 8 or 9 times via Twitch Streams.

I am not pre-purchasing this Chapter - as I assume I’ll just win it - and buy the 3 DLCs with in-game gold.

This game is being increasingly-gutted; the beautiful combat math that makes this an amazing experience is disappearing; and solutions involving the necessary porting to an new engine that isn’t close to a decade old have been disregarded in favour of squeezing every ounce of revenue out of the current, ailing infrastructure.

S.

Kurat

Why even pre order anything at this day and age. I'm not talking about just eso. Most games have their issues and end up to disappoint their customers. Never jump on hype trains and wait for release to see if its worth it. Theres hardly any benefit to pre order anything. Most games just give you some silly cosmetic item and eso gives pet.

JamieAubrey

I don't blame them, the lag alone and the crashes I've had today are bad

jircris11

Aerenthir wrote: »

Hello,

Has anyone managed to issue a refund and if yes how is the proper way to do it in order to get that refund? I have pre purchased Blackwood along with Eso+ and quite a bit of Crowns, but since it's becoming more [snip]

To those that managed to do it, please give me direction what and how to do in order to get it. Easy way is to do it through Paypal, but i'm unsure if it will work.

Send in a ticket. They will refund your chapter but not eso+ or crowns most likely. Be polite and descriptive. Do not post like you did on here or you will only get a generic reply.