Not receiving the access code email that I need to log in

Tygerfire

When logging in yesterday, I got a notice that it was an unrecognized device and they had to send me an access code by email. The code never arrived. I tried adding [email protected] and disabling virus protection, but still nothing.

Rather annoying since I logged in a few days ago with no problem.

ZOS_Adrikoth

Hey there @Tygerfire

Please submit a ticket using this form so that our support team can look into this issue for you!

Tygerfire

Already did that. Thanks for your quick response.

ZOS_Bill

@Tygerfire

You can post your ticket number in this thread if you'd like any status updates.

Tygerfire

reference #:210316-003068

Tygerfire

Received the reply from the support team that basically just told me to repeat the steps that I said I had already done.

Still no access code.

ZOS_Adrikoth

Greetings @Tygerfire

We can confirm that your latest reply has been received and a member of our support team will reach back out to you as soon as they can. Thank you for your patience.

Tygerfire

Well...I am finally able to log on again. No idea why the problem was occurring, but after changing to a new email address, everything worked fine.

ZOS_Bill

Thank you for the update. Now that the OP can login again, we will be closing out this discussion.