Severely crippling character access bug, still not fixed

Sylas_Orin

Due to an issue described here, I have been unable to access one of my two characters since DECEMBER. The issue, supposedly caused by a tool limitation, makes it so that characters that have been restored after being deleted are unable to be name changed. Because name change prompts prevent character access, ZOS has effectively locked me out of the character, and have thus far given little information on the issue.

So I have to ask, WHAT exactly is going on, and is this being worked on? Has the source of the issue been discovered? Is a fix anticipated anytime soon? I have tried to ask for reimbursement of some kind, for the missed crafting writs, as well as research scrolls to make up for lost trait research, and nothing has been provided. I was given the offer of 300k in reimbursement, on the condition that I DELETE the character, which has several outfit slots, maxed skills, along with golded out gear, including multiple sets of gold jewelry.




Why has ZOS been silent on this? Why is no fix or estimated time for it being fixed being given? Thing is, this isn't just affecting me, but another friend of mine, as well. I understand that it might be a rare issue, but I would sincerely appreciate ANY update on the matter.

Sincerely,
A very upset gamer

GreenHere

That's terrible! Sorry for your struggles with Support, @BlissfulDelusions

Hopefully you can get this resolved asap! You'd think they could just force rename your broken character to a string of random numbers or whatever, then give you a name change token.

Bump for visibility. @ZOS_ConnorG , you're the only mod I know is on patrol right now, so I'm tagging you! ;P

Sylas_Orin

GreenHere wrote: »

That's terrible! Sorry for your struggles with Support, @BlissfulDelusions

Hopefully you can get this resolved asap! You'd think they could just force rename your broken character to a string of random numbers or whatever, then give you a name change token.

Bump for visibility. @ZOS_ConnorG , you're the only mod I know is on patrol right now, so I'm tagging you! ;P

I appreciate the sympathy. I've been ripping my hair out over it.

In the original thread you'll see that they added a name change prompt, but because it is glitched out, the name change prompt just gives a repeated error. x.x

Panchaea

Blissful's friend here. I can confirm this issue is not just a one-off instance. I'm grateful ZoS was able to recover it after my account was compromised, but that is the extent of their intervention. Hell, I wasn't even offered 300k; I still wouldn't take it. It doesn't cover seven years of achievements, crafting progress, and whatever gear I was able to get back in the course of playing again.

At the same time I find the 300k reimbursement offer particularly insulting. It doesn't come close to cover what you lost. I couldn't even get my crafted gear transferred across or anything. 300k gold does not cover a fraction of the time and effort you put into a character for such a long time.

This incident left me no choice but to grind out an entirely new character to do virtually everything my main could do - not to mention that I wasted Crowns on a Name and Race Change token, only to have a character locked out since late January. I've also updated my ticket and have received no response.

I can appreciate these things taking time, but we should at least have a progress update, or ZoS should be able to offer a contingency rather than blatantly disregard it.

Sylas_Orin

Panchaea wrote: »

Blissful's friend here. I can confirm this issue is not just a one-off instance. I'm grateful ZoS was able to recover it after my account was compromised, but that is the extent of their intervention. Hell, I wasn't even offered 300k; I still wouldn't take it. It doesn't cover seven years of achievements, crafting progress, and whatever gear I was able to get back in the course of playing again.

At the same time I find the 300k reimbursement offer particularly insulting. It doesn't come close to cover what you lost. I couldn't even get my crafted gear transferred across or anything. 300k gold does not cover a fraction of the time and effort you put into a character for such a long time.

This incident left me no choice but to grind out an entirely new character to do virtually everything my main could do - not to mention that I wasted Crowns on a Name and Race Change token, only to have a character locked out since late January. I've also updated my ticket and have received no response.

I can appreciate these things taking time, but we should at least have a progress update, or ZoS should be able to offer a contingency rather than blatantly disregard it.

I hope it gets solved for both of our sakes', my dude. On my end, at least this is just an alt. I can't imagine how awful it must be for you, with it being your main character.

GreenHere

BlissfulDelusions wrote: »

GreenHere wrote: »

That's terrible! Sorry for your struggles with Support, @BlissfulDelusions

Hopefully you can get this resolved asap! You'd think they could just force rename your broken character to a string of random numbers or whatever, then give you a name change token.

Bump for visibility. @ZOS_ConnorG , you're the only mod I know is on patrol right now, so I'm tagging you! ;P

I appreciate the sympathy. I've been ripping my hair out over it.

In the original thread you'll see that they added a name change prompt, but because it is glitched out, the name change prompt just gives a repeated error. x.x

I'm no expert, just spitballing here:

Perhaps they can manually "force" a name change on the backend, bypassing the error you're seeing on the client side. Their wording makes it sound like client-side Tokens are the conflict. Often, the tools Support has available to them are separate from what we users can do in-game, and the solution could be within their grasp; they're just too busy dealing with hundreds of other customers/issues a day to think of that "creative" (for lack of better word) solution.

If they can do a manual rename on their end, that might be all that's required -- unless I'm just misunderstanding the issue, which is entirely possible. Think up a name you want for the restored character, and ask them to do it manually due to your long-standing issue. Might be worth suggesting. It's what I'd do, anyway! :P

I've also seen threads where @ZOS_BillE & @ZOS_Adrikoth have been helpful in elevating (or at least acknowledging) issues and seemingly-forgotten support tickets. Might be worth opening PMs with either of them.

Panchaea

GreenHere wrote: »

BlissfulDelusions wrote: »

GreenHere wrote: »

That's terrible! Sorry for your struggles with Support, @BlissfulDelusions

Hopefully you can get this resolved asap! You'd think they could just force rename your broken character to a string of random numbers or whatever, then give you a name change token.

Bump for visibility. @ZOS_ConnorG , you're the only mod I know is on patrol right now, so I'm tagging you! ;P

I appreciate the sympathy. I've been ripping my hair out over it.

In the original thread you'll see that they added a name change prompt, but because it is glitched out, the name change prompt just gives a repeated error. x.x

I'm no expert, just spitballing here:

Perhaps they can manually "force" a name change on the backend, bypassing the error you're seeing on the client side. Their wording makes it sound like client-side Tokens are the conflict. Often, the tools Support has available to them are separate from what we users can do in-game, and the solution could be within their grasp; they're just too busy dealing with hundreds of other customers/issues a day to think of that "creative" (for lack of better word) solution.

If they can do a manual rename on their end, that might be all that's required -- unless I'm just misunderstanding the issue, which is entirely possible. Think up a name you want for the restored character, and ask them to do it manually due to your long-standing issue. Might be worth suggesting. It's what I'd do, anyway! :P

I've also seen threads where @ZOS_BillE & @ZOS_Adrikoth have been helpful in elevating (or at least acknowledging) issues and seemingly-forgotten support tickets. Might be worth opening PMs with either of them.

I'm hoping this is the case. At this point, it does feel like the issue is forgotten.

Could we please get any information on this, @ZOS_BillE or @ZOS_Adrikoth?

rpa

One does not need a name change token if you are forced to rename char. And support can force a name change on request. (As I found out with my argonian maid with Too Funny Name For This Gaem.)

However if I understand what I read correctly, character is stuck to token name change prompt and for some reason OP is unable enter a new character name to regain access. If the support can not force name change in that particular case - and it makes sense system would not allow two name changes happen at same time - problem is probably beyond basic support abilities.

Sylas_Orin

rpa wrote: »

One does not need a name change token if you are forced to rename char. And support can force a name change on request. (As I found out with my argonian maid with Too Funny Name For This Gaem.)

However if I understand what I read correctly, character is stuck to token name change prompt and for some reason OP is unable enter a new character name to regain access. If the support can not force name change in that particular case - and it makes sense system would not allow two name changes happen at same time - problem is probably beyond basic support abilities.

That's exactly it. They gave the character a name change prompt in the hopes of fixing it, but because of the name change bug, the prompt has effectively locked me and @Panchaea out of our characters.

We know it's beyond basic support's ability to fix it. What we are hoping for is for them to give us a status update on when it will be fixed.

ZOS_Mika

Greetings,

As a similar thread already exists here, we have decided to close this one down. For the latest update on this issue, please check our last reply regarding a PM sent to your forum inbox.