Two games on one single account

cagansuleb17_ESO

I had an account that i bought the game through the website. This was also a beta access account.
When i decided to return the ESO after 5 years i logged in and linked it to my steam account.
With the same steam account i recently bought a new copy from Steam and now both of them shows at under the old account.
When i download and try to play through steam it logs on my old account and shows my old characters.
Is there a way to seperate these accounts?
I submitted a ticket about it but is there any way that i can solve it?
P.S : I wasn't able to unlink steam because i forgot my security answer (5 years tho lol)
Thanks

cagansuleb17_ESO

no answers? (Bump)

ZOS_Adrikoth

Hey there @cagansuleb17_ESO

Would you be able to provide your ticket number? Once we have this we can look into its status for you.

cagansuleb17_ESO

ZOS_Adrikoth wrote: »

Hey there @cagansuleb17_ESO

Would you be able to provide your ticket number? Once we have this we can look into its status for you.

Question Reference # 210305-002036

This was my previous ticket.. I've got no response from my latest ticket. Now I have got my secret answer and unlink my Steam account. Also I've changed my email but got no verification email on new email adress. Extension is @hotmail.com
Also I want my Steam version of the game removed form the website purchased account.
Long story short i wanna play with 2 accounts but I've got 2 games in one account. Even if i login from the ESO launcher or the Steam launcher it logs in the same old account.

ZOS_Adrikoth

Thanks @cagansuleb17_ESO

We can confirm that your latest reply to this ticket has been received and our support team will reach out to you as soon as possible. We appreciate your patience as we work to assist you with this issue.

cagansuleb17_ESO

ZOS_Adrikoth wrote: »

Thanks @cagansuleb17_ESO

We can confirm that your latest reply to this ticket has been received and our support team will reach out to you as soon as possible. We appreciate your patience as we work to assist you with this issue.

Thanks but didn't recieve any reply to my last mail for12 hours.

ZOS_Adrikoth

Greetings @cagansuleb17_ESO

Please be aware that The Elder Scrolls Online Customer Support aims to respond to the majority of contacts within two business days. Updating your ticket multiple times will put at the end of the line and delay the response time.