Twitch drops not showing up in game

BeautifulSilver

First of all, my Twitch and ESO accounts are linked -- I checked several times to make sure. I was watching Matygon's stream today. I watched for the required 15 cumulative minutes. I received the message in chat to claim my drop and I claimed it. My drops inventory shows that it was claimed. It hasn't shown up in game so far. I've completely quit the game and logged back in -- still no drop. I shut down my computer and rebooted -- no drop. And I'm not the only one watching his stream that was having this problem.

Nairinhe

On my inventory page it has a check mark that shows tooltip with "Game account connected" where you have the "connect" button.
I see your game account sees the connection to Twitch, but what does your Twitch settings connections section says?
What happens when you click on "Connect"?

BeautifulSilver

When I click on connect it takes me to my Twitch settings page where it shows me I have been connected to ESO for 2 years now. And my drop still hasn't shown up yet...

Nairinhe

I'd try disconnecting accounts and reconnecting them again. I think I've read somewhere that you can link accounts even after getting the drop, but I'm not completely sure.
Or ask Twitch support, why inventory doesn't "see" the connection.

ZOS_Bill

There has been some recent changes with how Twitch drops work with ESO. Please see our news article posted here.

KaGaOri

BeautifulSilver wrote: »

When I click on connect it takes me to my Twitch settings page where it shows me I have been connected to ESO for 2 years now. And my drop still hasn't shown up yet...

You may have to disconnect and reconnect those accounts anyway. That purple box saying "connect" under the crate on Twitch Drops page shouldn't be there. It's supposed to look like this:

Maximilian

You are absolutely right you have changed how Twitch Drops work and it's broke.

totzummrdave_ESO

And here we are in December of 2022 and this is still relevant. Several days ago I sent a message to a staff member and still have received no reply. I sent both my ESO and Twitch IDs with the message.
I am currently looking at 4 missing drops. These all happened within this last month.
Yes, my account is linked. I had no issued with drops prior to the last two months, where one took a week to show.
Yes, permissions are set to allow.
It's been a couple weeks now since the last missing drop, and I have the one from today which will most likely not show as well. Can one of your staff please help me out with this?
EDIT: Okay so it is a total of 5, not 4.

ZOS_Bill

As this thread is now over a year old, we have decided to close the discussion. If you still need assistance, please go ahead and open a new thread in the PC Support forum.