Maintenance for the week of January 12:
• [COMPLETE] ESO Store and Account System for maintenance – January 14, 9:00AM ET (14:00 UTC) - 12:00PM ET (17:00 UTC)
Deleting your Elder Scrolls Online saved data file can resolve some errors on console. Please be aware that deleting the save data will only reset your Options settings, and that no character data or game progress will be affected.
Go to Settings > Saved Data and Game/App Settings.