Corrupted update, now cannot repair

liliub17_ESO

Today's (Dec 7) PC update, 75mg, apparently corrupted or broke something in my files. So, THREE TIMES now, I have chosen the verify/repair option. THREE TIMES the launcher has thrown Error 1032 OSError_locked.

I've tried more than three times to log into Support to file a ticket but I also cannot log into Support regardless of being logged into both the site and the forums.

There are no other processes running which would use the files, regardless of what the launcher thinks. Please advise: I run two ESO+ accounts - and this is unacceptable.

liliub17_ESO

And yes, I exited all the way out of the game and launcher to see if that would work, made sure no applications were still running. No, it did not help.

ZOS_Adrikoth

Greetings @liliub17_ESO

Please submit an account recovery ticket with us here if you are unable to log into our support portal to submit a ticket.

liliub17_ESO

ZOS_Adrikoth wrote: »

Greetings @liliub17_ESO

Please submit an account recovery ticket with us here if you are unable to log into our support portal to submit a ticket.

I was finally able to log into game last night - after removing a new app/.exe and an inexplicable folder the update had created on my computer.

While I thank you for the response, it should not be necessary for any player to "recover" an account in order to submit a trouble ticket, especially when said player was actively logged into the game's website, the game's forums, and the game's Steam page. Surely you can see how this is unacceptable - especially from an established gaming company.

ZOS_Bill

Thank you for the quick update. Since the OP issue is resolved, the discussion will now be closed since help is no longer needed.