Character creation is currently bugged and sometimes incorrectly reverts your selections to default.
https://youtu.be/FQ9n2xmpbfc
I've bugrepped it in game and in the bug report forums, but there's no telling how long it will taken them to fix or how many characters have been affected.
I've been experiencing this bug at least for the past several weeks and hadn't been playing or creating characters for several months before that.
If you've created a character recently and think your appearance doesn't quite look like how you wanted it, that might be the game, not you.
You can check your appearance for free on the PTS where the game gives you free crowns and everything in the store costs 1 crown.
The bug seems to be reversion to default but what it reverts to default can be almost anything. So far for me it hasn't reverted the really obvious stuff like hair or triangle selections, but height and everything else is on its menu. And someone else has replied in the bug forums that they've seen it affect their face triangle.
Edited by ZOS_Icy on June 9, 2024 10:05AM