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Access code required
Feaky
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For the past week, I keep getting access code required to login to the game and have to check for an email code. This is very frustrating to have to do this each time I login and more frustrating when the code is not in my mail. I have been trying to play the game today but still haven't received a code (no, its not in my spam folder). Sent a bug ticket, but no reply and cannot get a hold of ZOS on the phone. At this point, I am paying for a game I cannot play. I've been playing for a year and only have had this starting happening the past week. I guess I am hoping a moderator sees this message and checks my ticket.
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ZOS_AdrikothadminHey there @Feaky
If you are unable to receive your Access Code, then please submit a ticket using the Account Recovery form that is linked to in this article.The Elder Scrolls Online - ZeniMax Online Studios
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Feaky✭✭✭ZOS_Adrikoth wrote: »Hey there @Feaky
If you are unable to receive your Access Code, then please submit a ticket using the Account Recovery form that is linked to in this article.
I did and am waiting, and waiting.0 -
ZOS_AdrikothadminGreetings @Feaky
Could you please provide us with your ticket number so that we can check in on its status for you and make sure that it is in the right place?
The reason we ask is that tickets submitted under the "Bug" ticket category on our help site do not receive direct support from one of our agents, and we would be happy to make sure that this is in the right place.
Edited by ZOS_Adrikoth on October 14, 2020 7:27PMThe Elder Scrolls Online - ZeniMax Online Studios
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ZOS_AdrikothadminThanks for providing your ticket number @Feaky
We can confirm that your ticket is with the right team and a support agent will respond to your latest reply as soon as possible.
Please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary. Thank you for your patienceThe Elder Scrolls Online - ZeniMax Online Studios
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Feaky✭✭✭In the interim, is there a way to request another code be sent to my email. I never received one and the message when I try to login again is that I have to wait 24 hours before trying again.0