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Banned for reporting undelivered crowns to Paypal.

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Chinspun
Chinspun
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So, I purchased some crowns, which came up with an error message on the ZOS site after the payment was made via Paypal.

The crowns were not delivered (ZOS later rectified this) but the money was taken so I immediately reported the issue to Paypal.

ZOS banned me from the game.
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  • Jim_Pipp
    Jim_Pipp
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    I'm sorry. This trap has caught out a few people, so clearly zos may want to reflect on this policy, as what you did sounds reasonable.

    You were banned because you bought crowns and then cancelled payment, they have an auto-ban process to prevent scammers.

    Hope you can get a ticket open to have this investigated...
    #1 tip (Re)check your graphics settings periodically - especially resolution.
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  • Chinspun
    Chinspun
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    What irritates me is that if an actual person took a cursory glance at my account it would be very obvious that I am not a scammer.

    But instead you receive an automated ban that denies you access to support, preventing you from resolving the issue.
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  • Nairinhe
    Nairinhe
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    Why would you try to resolve issue with Paypal instead of ZOS?
    None of us is getting any younger, you know.
    Each event is preceded by Prophecy. But without the hero, there is no Event. > https://nairinhe.github.io/
    ...All true adventures include some deep bruises and frantic screaming, right?
    bluebird wrote: »
    is Fennorian a light source?
    PC EU - EP
    Annarath - Dunmer stamblade. Hero, thief, murderer. Of House Dres by blood, raised by Khajiit and Argonian people.
    Norra Storfjallet - a mountain range Nord frostwarden. Must. Protect. Everyone. Found out that world is bigger than dad's farm.
    Soothing-Paws Habasi - Khajiit healplar. Grandma you wish you had, but Annarath ain't sharing.
    Serpentina Scintilla - Imperial magcro. If she said she's from Tharn family, even Tharn family would believe.
    Gentle-Like-Snow - Argonian healblade. When she grows up she wants to be like Fennorian, but vampirism is a questionable first step.
    Nuada Vendresi - Dunmer fire DK. Annarath's brother. Our mistakes shape us in most peculiar ways.
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  • Chinspun
    Chinspun
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    Because that is who took the payment when I did not receive the product. I was not even aware that the purchase had registered with ZOS as that is where the error message appeared.

    I would add that Paypal undertakes an investigation. A response from ZOS confirming that they intended to/ had delivered the product would have concluded the investigation in their favour. I can only assume that ZOS failed to respond to requests for information. ZOS partners with Paypal, they should be aware of the procedures.
    Edited by Chinspun on October 10, 2020 10:20AM
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  • TjPhysicist
    TjPhysicist
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    Chinspun wrote: »
    Because that is who took the payment when I did not receive the product.

    I would add that Paypal undertakes an investigation. A response from ZOS confirming that they intended to/ had delivered the product would have concluded the investigation in their favour. I can only assume that ZOS failed to respond to requests for information.

    this exact thing happened to me as well. if for example, zos gave me a transaction or acknowledged it in any way, I'd have gone to them...to me this was a PayPal issue, zos said "could not verify the card, please try again" meaning there wasn't even a transaction. number, ie zos hadn't even registered a transaction to them it was the same as if I had put in the wrong credit card number (it was the same error message), I thought nothing of it since Amex is very strange sometimes and often doesn't work with some sites.
    Edited by TjPhysicist on October 10, 2020 10:24AM
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  • TjPhysicist
    TjPhysicist
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    Jim_Pipp wrote: »
    I'm sorry. This trap has caught out a few people, so clearly zos may want to reflect on this policy, as what you did sounds reasonable.

    You were banned because you bought crowns and then cancelled payment, they have an auto-ban process to prevent scammers.

    Hope you can get a ticket open to have this investigated...

    so...what happened to these ppl ultimately? I'm genuinely afraid that zos is gonna say there's nothing they can do to lift the ban or something
    Edited by TjPhysicist on October 10, 2020 10:25AM
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  • what_the
    what_the
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    You should of made a ticket with ZoS first, giving them the PayPal (copy of the transaction, explaining what happened:
    "You sent a payment of XXXX USD to Zenimax Online Studios
    ([email protected])"
    . If that didn't work THEN go to paypal and dispute it.
    * PayPal gives you plenty of time to resolve the situation.
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