Maintenance for the week of January 12:
• [COMPLETE] ESO Store and Account System for maintenance – January 14, 9:00AM ET (14:00 UTC) - 12:00PM ET (17:00 UTC)
There are a few reasons as to why you may not be getting the Twitch crates. Our FAQ below goes over a few reasons as to why. On console there may be a delay between entering the code and getting the crate as well.