Crowns I did not purchase

Norgh

My account has crowns on it that I did not purchase
@ZOS_GinaBruno @ZOS_JessicaFolsom .

driosketch

Is it the 500 that comes with a new game? Did you sub to ESO+?

Norgh

I had about 20k on my account now I have 59k which I know did not purchase.

driosketch

Send in a support ticket. Also log into your account and check the transaction history.

Benzux

A lot of Xbox players, myself included, are reporting similar things happening. I had a few thousand crowns leftover from when I last bought some during the last sale, and then all of a sudden jumped to 44k. Other Xbox players have reported receiving anywhere between 2k and 100k crowns with no explanation.

ZOS_Adrikoth

Hey there @Norgh

If you could submit a ticket with us at help.elderscrollsonline.com our support team can investigate this for you.

Norgh

ZOS_Adrikoth wrote: »

Hey there @Norgh

If you could submit a ticket with us at help.elderscrollsonline.com our support team can investigate this for you.

@ZOS_Adrikoth
Yes reported via the xbox before I posted here.

ZOS_Adrikoth

Thanks @Norgh we can see that you submitted ticket #200821-003923 a little bit ago.

This ticket is in the right place and a member of our support team will reach out as soon as they can. Thank you for your patience and, for now, we advise you not to spend these crowns until we investigate.

Norgh

@ZOS_Adrikoth

Yea I had no intention to spend them as I knew they were not mine, but thank you for the response.

Norgh

@ZOS_Adrikoth

The extra 39k crowns are still on my account after the maintenance is this going to be resolved?

ZOS_Adrikoth

Greetings @Norgh

This should now be resolved, but please let us know if you require any further assistance!

Beardimus

@ZOS_Adrikoth can we request a balance sheet of our crowns account?

On Xbox I know many cases of ESO plus mo they ones not arriving.

Also I'm not exactly sure how many j had before this glitch.

Can we request to see all the credits / debits on our account and if so how?

ZOS_Adrikoth

Hey @Beardimus

Please open up a ticket with us at help.elderscrollsonline.com if you have any concerns about missing Crowns or your Crowns balance.

Bekkael

There are new sub options on Xbox that weren’t there last time I subbed (it was previously monthly only). I subbed for every 3 months which will be running out soon, but I don’t seem to have been given my crowns for those 3 months. I have changed my sub to the every 6 month option now, but how can I go about getting my sub crowns if they don’t come through yet again? I would like to have what I paid for, so any help would be appreciated. TIA.

ZOS_Bill

As this discussion is now over a year old, the thread is being closed. If you are having issues with crowns in ESO, please go ahead and start a new discussion.