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Crowns I did not purchase

Norgh
Norgh
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My account has crowns on it that I did not purchase
@ZOS_GinaBruno @ZOS_JessicaFolsom .
Edited by Norgh on August 21, 2020 4:50PM
Xbox EU-UK Xbox Series X
  • driosketch
    driosketch
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    Is it the 500 that comes with a new game? Did you sub to ESO+?
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • Norgh
    Norgh
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    I had about 20k on my account now I have 59k which I know did not purchase.
    Xbox EU-UK Xbox Series X
  • driosketch
    driosketch
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    Send in a support ticket. Also log into your account and check the transaction history.
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • Benzux
    Benzux
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    A lot of Xbox players, myself included, are reporting similar things happening. I had a few thousand crowns leftover from when I last bought some during the last sale, and then all of a sudden jumped to 44k. Other Xbox players have reported receiving anywhere between 2k and 100k crowns with no explanation.
    BenzuxGamer - Xbox One since day 1 - CP 1800+
    Guildmaster of the Sacrificial Warriors, one of the oldest and most member-orientated Guilds on the Xbox One EU Megaserver
    "Casual" player from Finland who enjoys questing and dumb builds even after well over 1000 CP levels and 4000+ hours. A fan of Argonians, Goats and Elk. Also a massive Otaku (MAL Profile).
    "Following the meta makes you a sheep. That's why I'm a goat: I go in the opposite direction and make use of the things the sheep cannot." - Me, 2019
    Characters:
    Ben-Zu - Argonian MagDK DPS - EP (Main)
    Benzuth Telvanni - Dunmer MagSorc DPS - EP
    Haknir Head-Crusher - Nord DK Tank/Stam DPS - EP
    Delves-Deepest-Depths - Argonian StamBlade DPS - EP
    Raises-The-Dead - Argonian Mag Necromancer DPS/Healer - EP (Previously a Sorc healer, RIP)
    Bthuzdir Ynzavretz - Dwemer StamSorc DPS - AD (Dunmer in-game)
    Fafnir the Dragon - Nord Stam DK DPS - EP
    Bloodmage Thalnos - Breton MagBlade DPS - DC
    Finnis Wolfheart - Bosmer Stam Warden DPS - EP
    Gwyneth - Nord Warden Tank - EP
    Kud-Wazei Xeroicas - Argonian Mag Templar DPS/Tank - EP
    Barkskin Ben-Zhu - Argonian Warden Healer - EP (Alternate version of main)
    Xal-Vakka Xeroicas - Argonian DK Healer - EP
    Jaree-Shei the Wamasu - Argonian Sorcerer Tank - EP
    Gwennen Ereloth - Snow Elf Mag Warden DPS - EP (Dunmer in-game)
    Friedrich der Grosse - Imperial Nightblade Tank - EP
    Warfarin - Altmer Nightblade Healer - EP
    Lavinia Telvanni - Dunmer Arcanist MagDPS - EP
    Studies-Dark-Secrets - Argonian Arcanist StamDPS - EP
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hey there @Norgh

    If you could submit a ticket with us at help.elderscrollsonline.com our support team can investigate this for you.
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Norgh
    Norgh
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    Hey there @Norgh

    If you could submit a ticket with us at help.elderscrollsonline.com our support team can investigate this for you.

    @ZOS_Adrikoth
    Yes reported via the xbox before I posted here.
    Xbox EU-UK Xbox Series X
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Thanks @Norgh we can see that you submitted ticket #200821-003923 a little bit ago.

    This ticket is in the right place and a member of our support team will reach out as soon as they can. Thank you for your patience and, for now, we advise you not to spend these crowns until we investigate.
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Norgh
    Norgh
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    @ZOS_Adrikoth

    Yea I had no intention to spend them as I knew they were not mine, but thank you for the response.
    Edited by Norgh on August 21, 2020 5:25PM
    Xbox EU-UK Xbox Series X
  • Norgh
    Norgh
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    @ZOS_Adrikoth

    The extra 39k crowns are still on my account after the maintenance is this going to be resolved?
    Xbox EU-UK Xbox Series X
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings @Norgh

    This should now be resolved, but please let us know if you require any further assistance!
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Beardimus
    Beardimus
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    @ZOS_Adrikoth can we request a balance sheet of our crowns account?

    On Xbox I know many cases of ESO plus mo they ones not arriving.

    Also I'm not exactly sure how many j had before this glitch.

    Can we request to see all the credits / debits on our account and if so how?
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hey @Beardimus

    Please open up a ticket with us at help.elderscrollsonline.com if you have any concerns about missing Crowns or your Crowns balance.
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Bekkael
    Bekkael
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    There are new sub options on Xbox that weren’t there last time I subbed (it was previously monthly only). I subbed for every 3 months which will be running out soon, but I don’t seem to have been given my crowns for those 3 months. I have changed my sub to the every 6 month option now, but how can I go about getting my sub crowns if they don’t come through yet again? I would like to have what I paid for, so any help would be appreciated. TIA.
    ~~ Lady Gamer ~~ ♥ ~~ Xbox NA ~~
  • ZOS_Bill
    ZOS_Bill
    admin
    As this discussion is now over a year old, the thread is being closed. If you are having issues with crowns in ESO, please go ahead and start a new discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.