ban and no answer

i7wister · August 2020

Hello , when I was trying to play it shows me that im permanently banned . I wrote about 10 tickets 10 days ago , but every time in my help account there is no tickets . I just bought ESO plus and cant play about 10 days and no answers. please help me . PlayStation ID : HEXEPASSE

VaranisArano · August 2020

Try including your ticket #s here, and be aware that multiple tickets for the same issue tends to reset your place in the Support Queue.

idk · August 2020

Since COVID CS is backed up and we can expect two weeks or more before they respond outside of an auto-response when the ticket is filed.

As Varanis said, creating additional tickets for the same issue just resets your place in the queue. Same with constant updating the same ticket. Zos has confirmed this and I have seen it in other games. Probably intended to stop the flooding of tickets.

If you place your ticket number here @ZOS_BillE or one of their colleagues can check to make sure it is in the right queue.

i7wister · August 2020

thx all but the problem is that tickets seems doesnt appear and ut shows “there is no tickets” and no email. But I just create a ticket for bug report and it shows and gave notification by email . So I think it didnt do tickets for account suspended problems or its some kind of bug. I was trying chrone, opera, explorer and from mobile safari. No tickets created in my account...

ZOS_Adrikoth · August 2020

Greetings @i7wister please ensure that you are submitting your ticket through this form.

i7wister · August 2020

ZOS_Adrikoth wrote: »

Greetings @i7wister please ensure that you are submitting your ticket through this form.

yes im sure and now again “ You currently don't have any recent tickets”

ZOS_Adrikoth · August 2020

Greetings @i7wister it would seem that the ticket number for your incident is #200813-007887

We can confirm that it is in the right place and a member of our support staff will reach out as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.