Cannot Log into my account on the ESO Website

midnight13

on the login screen to the account (website) when i click on sign in, it does noting. doesn't even load, just nothing. it looks to me like it isn't picking up that I'm clicking on the sign in button.

Ive tried three different web browsers. cleared my cookies and caches. restarted my computer. turned my anti virus off. none of this has helped me.
I tried again today and still nothing.

ZOS_Adrikoth

Hello @midnight13

If you are able to, we recommend trying to log into the website on a different device such as a mobile device or another PC.

If this issue persists, then please open a ticket with us through our Account Recovery form.

Sylvermynx

midnight13 wrote: »

on the login screen to the account (website) when i click on sign in, it does noting. doesn't even load, just nothing. it looks to me like it isn't picking up that I'm clicking on the sign in button.

Ive tried three different web browsers. cleared my cookies and caches. restarted my computer. turned my anti virus off. none of this has helped me.
I tried again today and still nothing.

Have you checked your settings as far as allowing java and so on? And have you anything new in the way of ad blockers? Either of those can cause that page not to work.

midnight13

hi Guys,

Thanks for the feedback. ive tried it on a different computer (a mac to be precise) Ive tried it on my phone and still the same thing. i should note that the mac and my phone are using firefox.

I'm not sure how i would go about allowing java? any tips here for me sorry
i do not have any ad blockers when this happened it was the first thing i removed.

Sylvermynx

I don't use Firefox any more so I'm not sure how you'd do that. I have ublock Origin, an addon for Pale Moon (which is a Firefox fork, runs the way pre 5.0 Firefox did without all the crud Mozilla keeps changing, and is also more secure because it doesn't have all the junk that Firefox does any more) which is where I handle unblocking java on a site by site basis. I also have NoScript, and occasionally I have to temporarily allow an entire site if I need to get past the places where blocking scripts causes issues.

You might do a search on the Firefox site or even just google for your browser version to see if you can find out easily how to handle that. Or maybe it would be best at this point to put in a support ticket as @ZOS_Adrikoth requested.

midnight13

Yes. i think i just might but thank you for explaining this to me I'll try and see if i can google for script blocking.