ESO Plus and maintenance or server problems...

DimTh

Hi, i tried to find a ticket but no, doesn't exist for this, so, i want to know from Bethesda / ZOS what will happen
with eso plus, as the plus counting and this month i payed to have it for 30 days, no for 27! Ok, i can accept a normal
maintenance 3-4hours, but sorry, i cant accept to losing days from my plus, i didn't pay for 27 days, i try to do as more
i can on the duration with eso plus and i losing days cause the maintenance and server problems, i want an extension
in my plus, if i don't get it this is my last time which i pay! Specially this month we had almost every week maintenance!

Donny_Vito

Hi, i tried to find a ticket but no,

What exactly does this mean... did you go to their support page and file a ticket or not? If you're just trying to vent that is one thing, but please don't pawn it off as if you actually invested time filing a ticket. I literally hit the "SUPPORT" tab and there is a big red button that says "Submit a Ticket"

rumple9

You got a free crown store gift pack last week so you don't have a right to complain

scorpius2k1

I get yours and everyone else that has show frustration OP, I really do and I agree 100%. For ZoS technicalities however, ESO+ is paying for game features, not connectivity or anything related and you agree to whatever happens in their no-liability TOS. That also includes non-subbed players.

Basically it is what it is. If we don't like it too bad. It's not our stuff, it's theirs.

"By creating an Account, You agree that You do not own the Account, any user names created on the Account, any Content stored or associated with an Account (such as digital and/or virtual assets, achievements, virtual currency, and other Downloadable Content), or related data associated with the Account."

https://account.elderscrollsonline.com/terms-of-service

Dusk_Coven

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

Gorreck

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

I'd settle for the EU server working more than 50% of the time after maintenance to be fair!

jircris11

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

Not every mmo does this, hell swtor and wow didnt when they where down for 3 days lol. As for the op, it would be 50 cents for 24 hrs of sub. If you are worried about that you may with to reconsider finances. Eso+ is features and services not connectivity. Running a server has risks, crap breaks.

jircris11

Gorreck wrote: »

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

I'd settle for the EU server working more than 50% of the time after maintenance to be fair!

While I'm not on EU I feel your pain. I swear its who ever us hosting the server.

Dusk_Coven

jircris11 wrote: »

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

Not every mmo does this, hell swtor and wow didnt when they where down for 3 days lol. As for the op, it would be 50 cents for 24 hrs of sub. If you are worried about that you may with to reconsider finances. Eso+ is features and services not connectivity. Running a server has risks, crap breaks.

And a month is "only" $15 dollars so get over it?
It's the principle, not the monetary amount.
Plus if people start cancelling subs in droves, that 50 cents multiplied by a few thousand people adds up.

volkeswagon

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

how do you have time to play two MMO's

Cadbury

volkeswagon wrote: »

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

how do you have time to play two MMO's

I play two MMOs: ESO and Neverwinter

Elsonso

volkeswagon wrote: »

how do you have time to play two MMO's

I have done this. I have always ended up dropping one of them.

On the subject that Dusk_Coven was talking about, ZOS has never been really chummy with the community.

Sadly, the forums have developed quite the "kicked dog" vibe. It is pretty much expected that ZOS is going to get nipped at when they come around here, like the reception that Wheeler and Lambert got when they dropped their press releases. I don't think it had to be this way, and it wasn't always this way, but it is the way that it has turned out. It certainly does nothing to improve how chummy they are. Depressing, really.

The bottom line is that I never expect ZOS to do anything for the community when they do their periodic cluster[snip] patch fiasco.

ccfeeling

Zos dont even have to say sorry

volkeswagon

Meow

DimTh

Donny_Vito wrote: »

Hi, i tried to find a ticket but no,

What exactly does this mean... did you go to their support page and file a ticket or not? If you're just trying to vent that is one thing, but please don't pawn it off as if you actually invested time filing a ticket. I literally hit the "SUPPORT" tab and there is a big red button that says "Submit a Ticket"

Doesn't exist a category with this which i say on my topic, so, if i send just a ticket with a random category
i won't take answer... never... Cause this i opened the topic.

It's not the cost for 1-2 days, but it's a positive move from company to customers, also i think it is not
cost for a company to give 1-2 days extension subscription, not to all for free, only on the subscribers!

I am fun on Elders Scrolls about 20 years...still i have on my desk the case of Elder Scroll III Morrowind,
i play since 2002, but just i would like to have the best treatment from Bethesda / Zos as i do for them
years now...bringing many friends into the world of Elder Scrolls and as i pay the games!

wolfie1.0.

DimTh wrote: »

Hi, i tried to find a ticket but no, doesn't exist for this, so, i want to know from Bethesda / ZOS what will happen
with eso plus, as the plus counting and this month i payed to have it for 30 days, no for 27! Ok, i can accept a normal
maintenance 3-4hours, but sorry, i cant accept to losing days from my plus, i didn't pay for 27 days, i try to do as more
i can on the duration with eso plus and i losing days cause the maintenance and server problems, i want an extension
in my plus, if i don't get it this is my last time which i pay! Specially this month we had almost every week maintenance!

ZOS simply has reserved the right to determine the frequency, duration, and contents of all Server downtime. To put it simply ESO Plus gives you access to in game content. However, ZOS reserves the right to bring the servers down at any time, for any reason, and even go as far as restrict individual access. This is regardless of ANY funds spent in or out of the game and includes ESO Plus. Simply Subbing to ESO plus does not and will not guarantee you any set amount of in game accessibility.

I would refer you to the first few paragraphs of Section 6 of the TOS that we all agreed to.

I understand the frustration about not being able to make the most of your sub, but ZOS is under no obligation to do anything about this. they might, but if they do its situational and probably a one off situational thing.

Luckylancer

[snip] I dont know man. Why someone [snip] to say "no" to this?

OP is right. Espacialy in EU. These maintenance schedules are inexcusable.

[edited for baiting]

Daemons_Bane

Luckylancer wrote: »

[snip] I dont know man. Why someone [snip] to say "no" to this?

OP is right. Espacialy in EU. These maintenance schedules are inexcusable.

I say no to extensions too.. And yes I live in the EU.. I just don't think the issue is anywhere near as big as people seems to want it to be

wyterice24b14_ESO

You have every right to complain just like everyone on this thread has a right to tell you that you have no right to complain. Say your part and thank you for that.

Ode2Order

I just want them to do their jobs tbh, I have ESO+ for the features AND to support the game. Customer service here is absolutely wonderful (yes sometimes it really is your add-ons). What I would consider a fair compensation is to improve their infrastructure and communication. I don't think we have heard a word about what the issue was yesterday.

Giving compensation with free crown store bundles is nice, but it distracts from the actual issues that need to be tackled.

method__01

i dont need extra hours or extended events or more tickets just a working server both for pve and pvp

zos wants to shut down for 24 hours to do maintenance? perfectly fine with me as long they announce it

redlink1979

ZOS gives us some freebies at times, like the pack. To "compensate/reward" us, I guess.
We can all say we "feel the pain", everyone who subs also lost a few cents each day the game isn't properly available...
On the other hand, there's ToS... And in case you forgot/miss it, ToS covers/protects ZOS in this and other situations.

PS - ToS: the "thing" you must agree with in order to be able play...

Lysette

I personally use such a maintenance to do something else - and if it comes to gaming it is not as if there would be a shortage of other games to play. I actually play 3 online games and a couple of single player games and there is no chance to get bored at all, maintenance or not - and there is RL as well, which requires some attention as well - like your partner, and if you have none yet, so maybe a good opportunity to get one?

I just renewed my ESO+, because overall the game is fun to play and I'm enjoying it - hiccups here and there are normal with a complex system like a megaserver - could they add more hardware?- Eventually, but in the end the game runs well enough in it's major parts and where there are problems (group content) there is not much progress to be expected - simply because any progress made would be absorbed by more players coming back - which again creates the same problem. Just realize that this is what it is.

ccfeeling

Fun to play but not deserve a sub

More I pay, more nerf comes

Lysette

There is a simple solution to it - don't buy ESO+ on a monthly basis, but go for 6 months - then the discount covers additional outage greatly and it doesn't hurt you that much anymore.

ghost_bg_ESO

untill people asking for some compensation it means they still want to play this game,
and they will start to ask for compensation from zos pockets, as asking nicely for better service obviously don't work...
TOS is nice, but f76 also had TOS, just saying, so not exactly valid argument
as for my opinion nothing new under the sun

Elsonso

[snip]

No, it is not. The term "whiteknighting" does not mean "anyone who disagrees with my righteous crusade against the company must be a shill of the company".

I was able to log into both EU and NA on Monday, get my daily reward, and get my event tickets. I did not miss a day. Was I inconvenienced? Yes, partially because I did not hang out in the EU queue and waited until they turned it off before actually entering the game. I have to think that a lot of people were able to lo into EU in time to do both, and I certainly don't feel entitled to special compensation. You can feel that way, if you wish, but I don't.

Will I take it, if offered? Yes, but then again, they won't be asking me if I want it. I am not opposed to free, but I also do not feel that I have a reason to ask them for it. Maybe you do?

This is all a moot discussion, anyway. ZOS did this whole We Love The Community free package thing this month. I can totally see them considering that they are covered. We should not expect them to shower us with bribery gifts every time they mess up. That is not who they are.

[edited to remove quoted content]

Girl_Number8

Cadbury wrote: »

volkeswagon wrote: »

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

how do you have time to play two MMO's

I play two MMOs: ESO and Neverwinter

@Cadbury Classic Cadbury

As to the OP, if you feel unsatisfied with the customer service, you could always take a break from ESO+.

Just be sure to organize your bank space efficiently first. Put things in that stack. That way you will still be able to pick up things and get mats.

Knightpanther

volkeswagon wrote: »

Dusk_Coven wrote: »

When FFXIV had a big update and they blocked off 24 hours -- A WHOLE DAY -- for it, they gave everyone a free day of sub.
When unexpected issues, or even planned maintenance that goes smoothly, lasts for basically a whole day, it's a nice move on the company's part to basically extend subscriptions by 1 day.

Normally it would be a great opportunity for positive relations, but given the climate here, it'd just be an opening for hungry exploiters to demand more and more over time.

So, in the particular case of ESO... No.

how do you have time to play two MMO's

Pretty easy when this one (ESO) doesn't work.

Be Safe

zergbase_ESO

DimTh wrote: »

Hi, i tried to find a ticket but no, doesn't exist for this, so, i want to know from Bethesda / ZOS what will happen
with eso plus, as the plus counting and this month i payed to have it for 30 days, no for 27! Ok, i can accept a normal
maintenance 3-4hours, but sorry, i cant accept to losing days from my plus, i didn't pay for 27 days, i try to do as more
i can on the duration with eso plus and i losing days cause the maintenance and server problems, i want an extension
in my plus, if i don't get it this is my last time which i pay! Specially this month we had almost every week maintenance!

If server was down for several days yeah I would agree. But in this case if you’re butt hurt over 50 cents then maybe you should review your income and such because I legit can look at my change jar and see 50 cents. Go outside for the day or go do something else. Maintenance days Are a crap shoot and stuff happens unless they fail a reboot and not tell anyone then that’s their server teams failing at life. I tend give ZoS crap but it’s only a day you’ll live. This post was a good chuckle at least.

Also if you can’t see big red button to enter support ticket maybe have your vision checked... there might be a serious problem.

scorpius2k1

Maybe the moral of the story here is players are just upset that the issues with ESO are more of a constant and not a periodic problem?

Complaining (compensation, rage, etc) imho seems to be more of a venting outlet when issues are constant and not periodic. Everyone reacts to these things differently.

Truth be told, a lot of other online games don't seem to suffer as badly as ESO which is probably another reason there is further frustration. The game is a bumpy ride for every player at some point whether it's the outages, connection problems, support issues, etc. At the end of the day if ESO had a better all-around track record since release 6+ years ago maybe it might incite a lot different reaction from the community as a whole.

It is what it is I guess.

.