ESO Plus Crowns problem. TN 200707-005180

Reimee · July 2020

Hello.
I have a little problem with my ESO Plus subscription. After prolonging my ESO Plus and logging into my account in game I've noticed that I have no Crowns for purchasing ESO Plus, the amount of Crowns at my account remained the same as it was before the prolonging ESO Plus, and I didn't get Crowns for ESO Plus, but the subscription is active. I've made a ticket to support service, and after asking to wait for 3 days, agent asked to confirm my 17-num STEAM ID and now all I have is 3 days of silence from support.

I don't want to sound rude and mean, but will I ever get my Crowns for ESO Plus or should I just give up already? It's been like 6 days since I made the payment and didn't get Crowns, how long solving the problem will take? Because I can miss some Crown Store goods that I'd like to purchase in this month.

Thank you for reading this. I'm not a native speaker, so there may be mistakes. Sorry.

P.S. It's funny that I paid for ESO Plus right in my birthday. Quite a nice present the game gave to me, huh.

ZOS_Chiroptera · July 2020

Hello @Reimee, your ticket has been escalated to the appropriate team and a support agent will reach out soon.

Wait times may be longer because we are experiencing high contact volumes at this time.

Thank you for understanding.