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Kicked internet connectivity

DeathAssasin47
Hello I posted before and was given great advice from person called IDK. I have opened all Eso ports I have contacted Sony and opened there ports. I have static IP and did DNS switch. Paid $50 twice to have techs come to my home check internet and everything. They updated all my info and made sure I had constant connection also added some regulator to make sure I have smooth connection. I've uninstalled and reinstalled 3 times. Cleared saved data and restored license. I have an old ps4 but still works and plays all other games. Not sure it matters but I have 240mps per the test the tech just did today. I just want to be able to play lol I can't buy the expansion since I can't even play more than 10 minutes. Can anyone please tell me what else I can do? My support tickets go back 2 weeks lol haven't heard back from Eso specialist they said I was being sent to. This happens both hardwired and wired. Should I get the PS4 pro? Would that help?
  • ZOS_Bill
    ZOS_Bill
    admin
    @DeathAssasin47

    What is your current support ticket number?

    We can check on the ticket to review what has been done so far regarding your disconnections.
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  • DeathAssasin47
    [Incident: 200628-010212] Customer Service Ticket
    Hello and thank you for the response.this is the ticket number where I was told I was being sent to special team for review.
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  • ZOS_Bill
    ZOS_Bill
    admin
    @DeathAssasin47

    Thank you for the ticket number. I've sent you a private message with an update on your ticket.
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  • DeathAssasin47
    This issue has not been fixed yet nor have I heard from special team at all. I now have a brand new PS4 still having the issue.
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  • NavalOffisah
    NavalOffisah
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    What does it say when you get kicked? Is there an error message? Does it blue screen?
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  • DeathAssasin47
    It says connection to server lost, no blue screen. I noticed with the new PS4 it kicks me mainly if I'm standing still or doing nothing within a minute or two. Just to recap all ports open even psn ports. Already had multiple ISP techs over to check and still kicked. Although now on the ps pro it takes Abit longer to kick me
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  • NavalOffisah
    NavalOffisah
    ✭✭✭
    It says connection to server lost, no blue screen. I noticed with the new PS4 it kicks me mainly if I'm standing still or doing nothing within a minute or two. Just to recap all ports open even psn ports. Already had multiple ISP techs over to check and still kicked. Although now on the ps pro it takes Abit longer to kick me

    This is likely a stupid question if you had techs in etc I imagine everything that can be done for the internet has been done - but are you on ethernet?

    And if you are moving around constantly on the pro will you not get disconnected at all? Or will it still kick you after a few minutes even while actively playing?

    My last question is that I take it at some point everything was working fine - when did it start kicking you from the server?
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  • DeathAssasin47
    Yes I've done both hard and wifi seems to kick me around the same time on each. I was doing scrybing yesterday played 2 hours roughly without being kicked. I stopped to wait for a boss a few mins not moving kicked immediately it was weird tried the same thing again not kicked while playing stopped for bathroom and kicked. Nothing else is connected hard wired at all just PS4 pro. It does still kick me after awhile however sometimes multiple times at once. Looks like roughly the greymoor expansion it started kicking me out alot. Never before since then I've never had an issue.
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  • NavalOffisah
    NavalOffisah
    ✭✭✭
    That is weird. Given other games work fine without disconnection I am not really sure what to make of it. Do you know if your ISP uses NAT?

    There's a thread here that may help if your ISP doesn't: https://forums.elderscrollsonline.com/en-GB/discussion/317755/psa-to-all-those-suffering-constant-disconnects

    Essentially if your IP is constantly changing due to your ISP it may be the source of the disconnects. I do think its unlikely that this is the solution if its a post-Greymoor problem but figured it is worth a shot!
    Edited by NavalOffisah on July 12, 2020 9:36PM
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  • DeathAssasin47
    Yea I play apex never have issues or even lag like at all. Need for speed same thing. Dcuo which is also an online game works just fine I don't get kicked and I could play it hours. I had my ISP do static IP and change DNS as well. The last tech that came out something thing ion the router, he said it's a regulator so I have smooth connection and it won't jump around. I'm not sure about the NAT question tho as I'm not to tech savvy how would I check that.
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  • NavalOffisah
    NavalOffisah
    ✭✭✭
    Yeah I doubt its the issue too but worth a shot! Especially if you can play other games like Apex fine. But to quickly check use this website: https://www.whatismyip.com

    Keep refreshing the page every 30 seconds or so and see if your IP changes
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  • DeathAssasin47
    Ok I did that and my IP has not switched at all. I also have now reached the free limit without logging in.
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  • NavalOffisah
    NavalOffisah
    ✭✭✭
    Ok I did that and my IP has not switched at all. I also have now reached the free limit without logging in.

    Ok so its definitely not a changing IP if it did not change. A PAT system would be changing every 10-15 seconds, and I was thinking that the IP shift may have been what was booting you from the server. I'm gonna keep scratching my head for the true solution
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  • DeathAssasin47
    I really appreciate it man and trust me I'm trying it all hahaha I've never had Ilan issue with this game until now so I'm just frustrated. I've done everything the support tickets have asked and now I'm on a week of waiting for the specialized team. I understand they're busy so I'm trying to be patient.
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  • DeathAssasin47
    I am still getting kicked and still yet to hear from the specialist team I was informed about. This is getting ridiculous still paying an Eso subscription and not being able to play. I m honestly losing hope. I just want to play lol is that to much? Lol
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  • NavalOffisah
    NavalOffisah
    ✭✭✭
    You could post your ticket number here and someone from support may be able to get an update for you! The support times are pretty atrocious right now took about 2 and a half weeks to resolve an in game issue for me back at the start of May.

    As for ESO+ you could try to ask for an extension but I dunno how that would go. Be polite and patient is your best bet. I know its hard to maintain patience with such a critical issue but raging at the support reps won't help (not saying you have been!)

    Unfortunately I couldn't think of any other solutions either - I thought about a database rebuild but I don't think it would really have anything to do with that :/
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  • DeathAssasin47
    Yes I understand I am being as patient as possible, wow 2 and a half weeks is insane. Well I really have no choice in the matter anyway. Guess I have to just forget about it until I randomly get the email that says they're working on it lol
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  • DeathAssasin47
    Lol I am now unable to play at all. Once again all other games work even apex with no disconnects. I went from getting kicked every few minutes to not even being able to log in at all and if I do log in within seconds I'm out. This is beyond ridiculous now.
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  • DeathAssasin47
    Updating in case anyone else reads this still no help. Still can't play. Still got charged lol amazing. But Billie has let me know that the special team takes awhile because they're a special group. So I'm just waiting now again.
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  • DeathAssasin47
    Update again nothing yet still can't play
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  • ZOS_Bill
    ZOS_Bill
    admin
    @DeathAssasin47

    I've sent you another private message regarding your current support ticket.
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  • DeathAssasin47
    Billie is the real MVP and the only one that's contacted me at all. Thanks for helping me and hopefully soon I'll get this fixed.
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  • DeathAssasin47
    Well special team finally messaged me and said nothing they can do as it's not a major bug being fixed. Apparently latency issues which is odd since I've had the same ISP for years. Well I waited over a month to find out still nothing they can do.
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