ESO PLUS cancelled and i didnt do it. (Question Reference # 200629-000447)

Joxer61 · June 2020

I have put in several tickets but will post here as well, just in case and it cant hurt, right?
But as title states my ESO Plus was cancelled, after having just been renewed for the month, and I didn't cancel it so if ZOS sees this can you please advise? Not sure if I was hacked or what. Game seems fine as well as all characters.
Cheers.

Your ticket number is: 200629-001030

Hämähäkki · June 2020

Can you do everything ingame? Like trading send messages, stuff like this. The reason I am asking is because a friend used to have the same problem as you and he got a social ban so they cancelled his subscription.

Joxer61 · June 2020

Hämähäkki wrote: »

Can you do everything ingame? Like trading send messages, stuff like this. The reason I am asking is because a friend used to have the same problem as you and he got a social ban so they cancelled his subscription.

yea, I can play just fine...no issues.

Hämähäkki · June 2020

Strange...then just post your ticket number in here, maybe they look into it then a bit faster.

Good luck

ZOS_Chiroptera · June 2020

Hi @Joxer61, we have received your ticket and a support agent will reach out to you soon. Please be advised that we are experiencing high contact volumes at the moment and, as a result, wait times will be longer.

Thank you for understanding.

Joxer61 · June 2020

ZOS_Chiroptera wrote: »

Hi @Joxer61, we have received your ticket and a support agent will reach out to you soon. Please be advised that we are experiencing high contact volumes at the moment and, as a result, wait times will be longer.

Thank you for understanding.

thank you for that!
Go ahead and close this if you want.