I'd like a refund

Fiferr

I puchased 1 years worth of ESO+ recently and haven't been able to play in cyrodil pvp due to the mass of problems as well as constant issues in DLC dungeons and trials. Today is the straw that broke the camels back. I feel like i have wasted my money and i want the members benefits stripped from my account as well as refund please

essi2

This is not the place to ask for this, you're just shouting into a void.

Contact ZOS Support, GLHB.

Banana

They have already spent your money and it wasn't on the server

zvavi

Open a ticket asking for refund, as long as you didn't use the crowns I am pretty sure you will be able to refund most of your ESO+ time.

zergbase_ESO

Fiferr wrote: »

I puchased 1 years worth of ESO+ recently and haven't been able to play in cyrodil pvp due to the mass of problems as well as constant issues in DLC dungeons and trials. Today is the straw that broke the camels back. I feel like i have wasted my money and i want the members benefits stripped from my account as well as refund please

You may have to call your CC company and do a charge back if they refuse. What my friend did after uninstalling the game. All he did was pvp and I figured to share. Keep in mind that ZoS will ban your account out of spite when you do the charge back.

Kittytravel

zergbase_ESO wrote: »

Keep in mind that ZoS will ban your account out of spite when you do the charge back.

Ah yes out of spite and absolutely not out of a TOS that was agreed to many times upon installing and entering and playing the game.

As someone else said they might refund the sub provided you haven't used crowns; if you've used crowns they won't refund the sub period. Contact them and if by the end of the service you aren't satisfied with what they do you can do the charge back and they will ban the account. I've heard people later on getting accounts unbanned by paying the funds they charged back but those are mixed stories between being allowed to do so and being told absolutely not.

That's about all the info you'll need to make your choice I think. You can go to this link to find what you need to contact them about it.
https://help.elderscrollsonline.com/app/answers/detail/a_id/48054/~/whom-should-i-contact-about-billing-issues?

VaranisArano

zergbase_ESO wrote: »

Fiferr wrote: »

I puchased 1 years worth of ESO+ recently and haven't been able to play in cyrodil pvp due to the mass of problems as well as constant issues in DLC dungeons and trials. Today is the straw that broke the camels back. I feel like i have wasted my money and i want the members benefits stripped from my account as well as refund please

You may have to call your CC company and do a charge back if they refuse. What my friend did after uninstalling the game. All he did was pvp and I figured to share. Keep in mind that ZoS will ban your account out of spite when you do the charge back.

They'll ban the account because doing a chargeback instead of going through Support like you ought to means ZOS gets hit with a fee.

Just go through Support the first time and then you don't have to deal with the even longer process of getting unbanned if you ever want to play ESO again.

Mr_Walker

VaranisArano wrote: »

They'll ban the account because doing a chargeback instead of going through Support like you ought to means ZOS gets hit with a fee.

They need to go and look at switching banks then. Companies get chargebacks and refund requests all the time. There's usually no fee involved.

Source: 25+ years experience in the financial services sector.

xXMeowMeowXx

Try getting getting a refund from a restaurant for practice. Of course after you ate the meal they made and served to you....🙄

Elsonso

Mr_Walker wrote: »

They need to go and look at switching banks then. Companies get chargebacks and refund requests all the time. There's usually no fee involved.

Possibly, although these charge back fees sound pretty normal. So, I Googled to find out what was up and found a wealth of helpful content about chargebacks. None of those places mentioned finding a bank that did not use them, but they did have lists of things to do to avoid them. Those lists read like a checklist of things ZOS isn't known to be doing. This is hardly surprising. Fraudulent refunds are apparently a problem in the gaming industry.

VaranisArano

Mr_Walker wrote: »

VaranisArano wrote: »

They'll ban the account because doing a chargeback instead of going through Support like you ought to means ZOS gets hit with a fee.

They need to go and look at switching banks then. Companies get chargebacks and refund requests all the time. There's usually no fee involved.

Source: 25+ years experience in the financial services sector.

Well, I don't know what your banks do, but I can provide the source from Support explaining the situation concerning chargebacks to someone else: https://forums.elderscrollsonline.com/en/discussion/comment/6540624#Comment_6540624

idk

You need to submit a ticket to request a refund but I suggest making better point to justify that. Cyrodiil has nothing to do with ESO+ for starters and today's issue is not going to fly either. It is not the first time I have not been able to log into an MMORPG because some mystery issue cropped up.

Just making a suggestion because it is a long shot to begin with. Since pretty much most of the issues OP mentions are not new I wonder why they bought a year subscription to begin with. That is the odd part.

Mr_Walker

VaranisArano wrote: »

Mr_Walker wrote: »

VaranisArano wrote: »

They'll ban the account because doing a chargeback instead of going through Support like you ought to means ZOS gets hit with a fee.

They need to go and look at switching banks then. Companies get chargebacks and refund requests all the time. There's usually no fee involved.

Source: 25+ years experience in the financial services sector.

Well, I don't know what your banks do, but I can provide the source from Support explaining the situation concerning chargebacks to someone else: https://forums.elderscrollsonline.com/en/discussion/comment/6540624#Comment_6540624

Technically, if you FORCE them to do the chargeback, they will of course charge you a fee, but you get a request first, always. You process the chargeback yourself either by signifying your approval or via your gateway and it's done, no fee. Internet and moto transactions are notoriously difficult to convince the card companies you are in the right. I wouldn't even bother, especially for the small amounts of these transactions.

RedTalon

nm

idk

VaranisArano wrote: »

Mr_Walker wrote: »

VaranisArano wrote: »

They'll ban the account because doing a chargeback instead of going through Support like you ought to means ZOS gets hit with a fee.

They need to go and look at switching banks then. Companies get chargebacks and refund requests all the time. There's usually no fee involved.

Source: 25+ years experience in the financial services sector.

Well, I don't know what your banks do, but I can provide the source from Support explaining the situation concerning chargebacks to someone else: https://forums.elderscrollsonline.com/en/discussion/comment/6540624#Comment_6540624

Very good to bring that to people's attention. It illustrates the justification for why Zos bans an account where a chargeback was performed and the wiser course of action.

SFDB

From the link:

My name is Brad and I am an Escalations Agent here with the Support Team.

That sentence should end with a racking shotgun.

Mr_Walker

VaranisArano wrote: »

Well, I don't know what your banks do, but I can provide the source from Support explaining the situation concerning chargebacks to someone else: https://forums.elderscrollsonline.com/en/discussion/comment/6540624#Comment_6540624

I guarantee zos aren't getting chargebacks out of the blue. If they think they are they need to ask around their organisation as to who is getting the dispute notice/s, and why aren't they getting passed on to the appropriate people.

EyelessCZ

Finally someone open some sensitive matter here. It may be sound like crying over some silly spilled milk, but lets be adult for once and dig that deeper.
Elder scrolls has special meaning for many thousands of players since Arena or Daggerfall. For me its the second one. There are so many memories. Geez. Daggerfall was and in many way still is best of the best. Not even its flaws could'nt diminish its influence. And lore was perfect. Every game B created has its community of devoted followers and its good thing. But since ESO is here every aspect of this universe is somehow tainted. Rules twisted. Lore is long gone since Skyrim anyway.

ESO is far best mmo, with huge playercount, generates masive zilions of dollars and even this cant insure perfect functionality. I mean: what it takes to get there?

Right focus on right things. It takes several people which interest lies with dealing with flaws better than creating new masses of flawed data just to lure new players into new content. Its contraproductive. I dont see any wrong here if somebody wants to be recompensate. And its subject of open disscussion, because time to subtle dealing with support passed by long time ago. On the other hand, man, you have to be more carefull where you put your money. Still I dont blame you.

ArchMikem

Don't mind me asking, but what good is ESO Plus toward just PvP anyway?

idk

Mr_Walker wrote: »

VaranisArano wrote: »

Well, I don't know what your banks do, but I can provide the source from Support explaining the situation concerning chargebacks to someone else: https://forums.elderscrollsonline.com/en/discussion/comment/6540624#Comment_6540624

I guarantee zos aren't getting chargebacks out of the blue. If they think they are they need to ask around their organisation as to who is getting the dispute notice/s, and why aren't they getting passed on to the appropriate people.

I do not think any of us can speak to what is happening behind the scenes when Zos receives a chargeback. We do know people have had their accounts banned because they did a chargeback.

The real question is why did OP recently renew a year-long subscription when most of what they are complaining about is nothing new. Seems like OP should have switched to month-to-month long ago if they truly have been opting for the year-long option.

tgrippa

Raise a ticket with ZOS to request a full refund of your ESO+ and give the reason why, and make sure you have not used your crowns. You will be given a full refund.

Source: I have done it myself for a year’s subscription, halfway through the year.

Tammany

op wants to flex in front of a crowd, otherwise he would have refunded 10 times already via support

Waseem

xXMeowMeowXx wrote: »

Try getting getting a refund from a restaurant for practice. Of course after you ate the meal they made and served to you....🙄

Except video games are not food you silly

Waseem

idk wrote: »

You need to submit a ticket to request a refund but I suggest making better point to justify that. Cyrodiil has nothing to do with ESO+ for starters and today's issue is not going to fly either. It is not the first time I have not been able to log into an MMORPG because some mystery issue cropped up.

Just making a suggestion because it is a long shot to begin with. Since pretty much most of the issues OP mentions are not new I wonder why they bought a year subscription to begin with. That is the odd part.

Cyrodiil is part of the game
Eso plus is part of the game's support
Paying money to a product means supporting it
why support the game when Cyrodiil is unplayable?

Curious_Death

xXMeowMeowXx wrote: »

Try getting getting a refund from a restaurant for practice. Of course after you ate the meal they made and served to you....🙄

If i ordered a salomon with pepper and they served me a trout fried in oil... yes i would ask for refound!and thats how ESO pvp looks like for more than YEAR

Curious_Death

ArchMikem wrote: »

Don't mind me asking, but what good is ESO Plus toward just PvP anyway?

pay eso+ farm all dlc stuff u needs ... enjoy pvp without eso+ then + u can buyout a huge amount of resources... and keep them in craftbag... even when eso+ ends.

plenty of end game do it for one month

marius_buys

Mr_Walker wrote: »

VaranisArano wrote: »

They'll ban the account because doing a chargeback instead of going through Support like you ought to means ZOS gets hit with a fee.

They need to go and look at switching banks then. Companies get chargebacks and refund requests all the time. There's usually no fee involved.

Source: 25+ years experience in the financial services sector.

I can vouch for this, they'll ban the account, happened to one of our guildies

Elsonso

Waseem wrote: »

idk wrote: »

You need to submit a ticket to request a refund but I suggest making better point to justify that. Cyrodiil has nothing to do with ESO+ for starters and today's issue is not going to fly either. It is not the first time I have not been able to log into an MMORPG because some mystery issue cropped up.

Just making a suggestion because it is a long shot to begin with. Since pretty much most of the issues OP mentions are not new I wonder why they bought a year subscription to begin with. That is the odd part.

Cyrodiil is part of the game
Eso plus is part of the game's support
Paying money to a product means supporting it
why support the game when Cyrodiil is unplayable?

You don't, if that is why you play. From where I stand, ESO is a PVE game, and PVP is a "hobby". It has been this way for years. If you play PVP here, you either accept it for what it is, and play it as-is, or you find yourself something else to play.

Feric51

Curious_Death wrote: »

xXMeowMeowXx wrote: »

Try getting getting a refund from a restaurant for practice. Of course after you ate the meal they made and served to you....🙄

If i ordered a salomon with pepper and they served me a trout fried in oil... yes i would ask for refound!and thats how ESO pvp looks like for more than YEAR

Well, I mean if you order a shoe and were given a fish I can understand how you might be upset. Personally I like my Salomon's sea-salted rather than peppered, but you do you.

VoluptaBox

Elsonso wrote: »

Waseem wrote: »

idk wrote: »

You need to submit a ticket to request a refund but I suggest making better point to justify that. Cyrodiil has nothing to do with ESO+ for starters and today's issue is not going to fly either. It is not the first time I have not been able to log into an MMORPG because some mystery issue cropped up.

Just making a suggestion because it is a long shot to begin with. Since pretty much most of the issues OP mentions are not new I wonder why they bought a year subscription to begin with. That is the odd part.

Cyrodiil is part of the game
Eso plus is part of the game's support
Paying money to a product means supporting it
why support the game when Cyrodiil is unplayable?

You don't, if that is why you play. From where I stand, ESO is a PVE game, and PVP is a "hobby". It has been this way for years. If you play PVP here, you either accept it for what it is, and play it as-is, or you find yourself something else to play.

Nah, it's neither PvE nor PvP - it's a massive and complex MMO. Please stop trying to put tags on it. PvP is part of the bigger product you buy and and it's not unreasonable to expect something to work when you pay for it. Especially in a game as as service type of product the exception is that it will get better and that issues get fixed.

Now, there are many games which don't work like it was promised they would and refunds have historically been tricky to obtain in the gaming industry. Some companies handed them out in bulk without asking any questions while, others had a blanket 'no refunds' policy.

From my interactions with the support team and what I read from others, the OP should be able to get the refund assuming that some conditions are met. 1. The subscription is recent and not made many months ago (though in this case they may reimburse it partially). 2. He didn't spend the crowns. Either way, posting about it on the forums won't do you any good. Go ahead and log a ticket arguing your case.

Elsonso

VoluptaBox wrote: »

Elsonso wrote: »

You don't, if that is why you play. From where I stand, ESO is a PVE game, and PVP is a "hobby". It has been this way for years. If you play PVP here, you either accept it for what it is, and play it as-is, or you find yourself something else to play.

Nah, it's neither PvE nor PvP - it's a massive and complex MMO. Please stop trying to put tags on it. PvP is part of the bigger product you buy and and it's not unreasonable to expect something to work when you pay for it. Especially in a game as as service type of product the exception is that it will get better and that issues get fixed.

Now, there are many games which don't work like it was promised they would and refunds have historically been tricky to obtain in the gaming industry. Some companies handed them out in bulk without asking any questions while, others had a blanket 'no refunds' policy.

From my interactions with the support team and what I read from others, the OP should be able to get the refund assuming that some conditions are met. 1. The subscription is recent and not made many months ago (though in this case they may reimburse it partially). 2. He didn't spend the crowns. Either way, posting about it on the forums won't do you any good. Go ahead and log a ticket arguing your case.

I think you completely missed the point. When I say that ESO is not a PVP game, what I mean is that you should not be expecting service in that area. Now, you might disagree. Even ZOS might disagree. That does not change the fact that ESO PVP has been a consistent problem for years, to the point where I don't even consider it to be a serious product of this game.

MMO games do not need to have PVP. It is not some rule.