The Elder Scrolls Online

The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/

Crashing on Launch!!!! (For god's sake please help)

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Demi_Mortal
Demi_Mortal
Soul Shriven
I've had this game for over 5 years. When I first installed the game back then it played perfectly fine but, after a year or so that's when the crashing at launch started happening so after awhile I gave up on even trying to play this game on the PC. Well...I decided to give it another try and behold, it's the very same issue that I was having 4 years ago. Every time I click play on the launcher it immediately pops up with the "We're Sorry. The Elder Scrolls Online has quit unexpectedly" pop up. I can still hear the music in the background playing but after submitting or canceling it crashes of course. I've tried repairing it, that didn't work. A fresh install, deleting and redownloading the launcher, that didn't work. I'm completely lost on what to do so can someone please help me to get this game working again. I just don't understand how every other game runs fine except for this one. Below is the contents or the crash log.


====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.6.0.7.2027463
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2020-06-20T21:14:11.024-06:00
client.time_since_load = 0
client.timestamp = 2020-06-20T21:14:16.263-06:00 -frme 45-
client.uptime = 5.3
computer.name = xxxxxxxxxxx
computer.user = xxxx xxxxx
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = J:/Program Files (Seagate)/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 4000.win.2027463.live.2027463
exe.buildnum = 2027463
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 10.18.10.3325
gfx.deviceid = 2582.560140348.11
gfx.driver = Intel(R) HD Graphics Family
gfx.vendorid = 32902
mem.system_free = 7786
mem.system_max_current = 12977
mem.system_max_peak = 12977
mem.system_physical = 6074
mem.total_current = 665
mem.total_peak = 672
mem.ws_current = 629
mem.ws_peak = 633
mempool.animation_usage = 0.00
mempool.audio_usage = 0.00
mempool.client_object_usage = 0.00
mempool.environment_usage = 0.00
mempool.filesystem_usage = 0.03
mempool.fx_usage = 0.00
mempool.gamedata_usage = 0.00
mempool.gameplay_usage = 0.00
mempool.global_usage = 0.00
mempool.grammar_usage = 0.00
mempool.granny_animation_usage = 0.00
mempool.granny_usage = 0.00
mempool.gui_controls_usage = 0.14
mempool.gui_fonts_usage = 0.00
mempool.gui_textures_usage = 0.06
mempool.gui_usage = 0.00
mempool.interface_usage = 0.00
mempool.lua_usage = 0.00
mempool.model_usage = 0.00
mempool.network_usage = 0.00
mempool.particle_usage = 0.00
mempool.physics_usage = 0.00
mempool.renderer_usage = 0.00
mempool.settings_usage = 0.00
mempool.streaming_usage = 0.00
mempool.terrain_usage = 0.00
mempool.texture_usage = 0.00
mempool.theater_usage = 0.00
mempool.threading_usage = 0.00
mempool.voice_usage = 0.00
mempool.wwise_usage = 0.00
os.osbits = 64
os.platform = windows
os.version = 6.3.9600.
ptime = 5379
reportfield.ver = 4
version.major = 6
version.patch = 0
version.subpatch = 7
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