Offer ESO Plus and crowns to those affected by greymoor broken ui

tigerdrsk

Fencing for instance cannot be done at all via npc from thieves guild or normal npcs. We cannot launder, sell and in fact takes away a portion of the game's income for many players when it's been a staple since launch.

Now I wouldn't ask of this if greymoor itself was only $20 for regular or $30 for collector's edition, but when you force us to pick between a $40 and $50 version respectively when most of us already own the older chapters is a bit ridiculous. Why should we pay for extra content we already have and when you deliver it's this game breaking? You even had an extra day to check with the delay for your own reasons which furthers the cause for compensation.

You expect players to support you for years, and those like myself that enjoy your game really got shafted on this after supporting it for years, getting relatives to even play and pay the same premiums. So you're getting each expansion 150 or more instead of a single 50 purchase. We deserve better on that front.

For those that paid for collectors edition either physical or digital or the digital upgrade, you should reimburse us a month of eso plus include the crown stipend to make the loss we have which for some players like myself drowns the experience completely if I or they cannot play how we intend to in order to enjoy the content. In short, we got robbed of the experience we should have had due to paying such a high price of admittance.

If no action is done, I highly doubt I could recommend this game further after supporting it for a few years, let alone purchase anymore crown packs or expansions due to this. Waiting a great number of weeks (3+) devalues my purchase when much of what I would play is now unplayable.

Nulami

tigerdrsk wrote: »

Fencing for instance cannot be done at all via npc from thieves guild or normal npcs. We cannot launder, sell and in fact takes away a portion of the game's income for many players when it's been a staple since launch.

I have been fencing and laundering just fine. What zone(s) besides Gold Coast are you having this issue?

Slyjinxy

Nulami wrote: »

tigerdrsk wrote: »

Fencing for instance cannot be done at all via npc from thieves guild or normal npcs. We cannot launder, sell and in fact takes away a portion of the game's income for many players when it's been a staple since launch.

I have been fencing and laundering just fine. What zone(s) besides Gold Coast are you having this issue?

All of them. I assume that the OP is referring to consoles, no one can sell anything to any fence. The problem was fixed on PC.

tigerdrsk

Slyjinxy wrote: »

Nulami wrote: »

tigerdrsk wrote: »

Fencing for instance cannot be done at all via npc from thieves guild or normal npcs. We cannot launder, sell and in fact takes away a portion of the game's income for many players when it's been a staple since launch.

I have been fencing and laundering just fine. What zone(s) besides Gold Coast are you having this issue?

All of them. I assume that the OP is referring to consoles, no one can sell anything to any fence. The problem was fixed on PC.

Yep console on PS4 and I've noticed xbox players have had the same issue. Sorry I thought I put that in the post, but yeah that's the issues going on since the 10th. Been over a week and even after buying greymoor 3x pretty much. The only thing I have done is the daily login rewards. I have nor any relatives have played the game since it's launch on ps4.

idk

Does the UI error prevent playing the game at all once it appears? That the UI error never goes away?

If so then yes, Zos should extend players ESO+ if they have ESO+. If not then there is no need for compensation like this as fencing is not a core game function since the rest of the game still functions.

tigerdrsk

idk wrote: »

Does the UI error prevent playing the game at all once it appears? That the UI error never goes away?

If so then yes, Zos should extend players ESO+ if they have ESO+. If not then there is no need for compensation like this as fencing is not a core game function since the rest of the game still functions.

That's funny but a major issue of the game here is functionality and yes it can persist to stay with the player if you do this function of trading and the like. You might not think it's a core feature but for some players, it's a feature that they expect in their game and influenced purchase. I'm sure you bought something not a game otherwise and a certain feature influenced your decision to make a purchase. Telling me it's not a valid point of compensation is a bit messed up. If I'm paying for practically a new game with the hefty price tag of 40 or 50 on console and it guts a system I and other players use on a daily basis, it most certainly effects my playing the game. I haven't played more than the length of logging in a daily reward which would be 12 to 15 mins in the span of 7 days instead of playing the game how I should be able to since it launched. When a company even had an extra day to make sure things worked and this happens? Yeah don't stick up for them and say no compensation is necessary. It is. Either they stop charging so much for 1 new area which will probably be completed story wise within 10 hours or less and be used for the next ticket event, or they fix something like this sooner than nearly a month away. As it sets precedent for players like myself to no longer purchase expansions on launch, or even pay for crowns for the crown store. It's a domino effect that effects their bottom line~

VaranisArano

They aren't going to comp you stuff that costs real money just because you can't make in game gold via fencing.

Please, they don't even comp subscribers for maintenance or extended outages when you can't do anything at all.

This is just silly.

Kiralyn2000

tigerdrsk wrote: »

]I haven't played more than the length of logging in a daily reward which would be 12 to 15 mins in the span of 7 days instead of playing the game how I should be able to since it launched.

So, wait - you're skipping the entire game, because you can't fence? O_o Or am I reading this wrong?

CassandraGemini

Are you really describing the fencing bug as "game breaking", OP? I mean, yes, it's annoying and just like probably everyone else on console I have stolen items sitting in my inventory now, taking up space, because I can't fence them. But it's hardly game breaking and certainly nothing that makes me not pick up the game anymore so long as it isn't fixed. It's an inconvenience, but that's about it and there's going to be a hot fix for it in the next week or so, I think. To want compensation in the form of Crowns and ESO+, which essentially both amount to real money, is a bit ridiculous, if you ask me.

bearbelly

Slyjinxy wrote: »

I assume that the OP is referring to consoles, no one can sell anything to any fence. The problem was fixed on PC.

When was this an issue on PC?
I play every day and fence stuff every day, and I don't recall having been prevented from doing so at any point.

preevious

I agree it's a bit much to ask.

I had a lag spike that caused a death in nMA, yesterday. Was fighting the boss, froze, and awoke dead in the lava.
You don't see me asking for compensation.

You can't fence? do something else until it's fixed (cause it will be)
Your inventory is full of stolen item? destroy them, it's not that great of a loss ..

BlueRaven

The good news for you guys is that it will probably get fixed in a week or two.

Meanwhile, major Mac issues have been going on for close to a year and a half with no end in sight.
People have stopped posting in the Mac technical issues forum because it’s just a waste of time. All we get is “report it to customer service” message, who then tells us to report it as a bug. And there it dies.

joerginger

There's no point asking ZOS to give us anything. [snip]

[edited for baiting]

Starlock

CassandraGemini wrote: »

Are you really describing the fencing bug as "game breaking", OP?

They're not wrong.

Thieving is broken. A major part of the game is broken and it's ridiculous that this issue - which was noticed on PTS for gods sakes - wasn't patched out before release on consoles. We have no work around, so yes, it's game breaking. I found it particularly hilarious that they were discounting the "guilds and glory" pack this week - which includes two expansions for which thieving is a critical component of the game - while this is going on. It's in such poor taste I just have no words. "Oh hey, we know you can't actually do Thieves Guild DLC or anything, but here's a discount on something that's utterly broken right now!" Really, ZOS?

CassandraGemini

Starlock wrote: »

CassandraGemini wrote: »

Are you really describing the fencing bug as "game breaking", OP?

They're not wrong.

Thieving is broken. A major part of the game is broken and it's ridiculous that this issue - which was noticed on PTS for gods sakes - wasn't patched out before release on consoles. We have no work around, so yes, it's game breaking. I found it particularly hilarious that they were discounting the "guilds and glory" pack this week - which includes two expansions for which thieving is a critical component of the game - while this is going on. It's in such poor taste I just have no words. "Oh hey, we know you can't actually do Thieves Guild DLC or anything, but here's a discount on something that's utterly broken right now!" Really, ZOS?

Well, of course if all you ever do in ESO is running around stealing and fencing things, then yes, from that particular perspective it would be game breaking. That's a very limited perspective, however, that certainly won't pertain to the majority of players, because there is a ton of other things to do and the Thieves Guild DLC, while I personally think it's great, is also old content. So not being able to take full advantage of it for 2 weeks or so, until the bug is fixed, is hardly an issue that makes a compensation in the form of free ESO+ or Crowns reasonable in any way, shape or form - even though I do agree that it is a nuisance.

Edit: To clarify, something that I would describe as "game breaking" would need to have much more weight and more of an effect for pretty much everyone playing the game. If combat were, for whatever reason, completely broken, then that would be game breaking, because unless you solely go fishing, flower picking and crafting, it will affect you. So while the OP might find the fencing bug subjectively "game breaking", to say that is is definitively game breaking for everybody seems to be overdoing it for me.

But of course this might just be me way overthinking the whole thing, that's certainly possible, too

Destai

CassandraGemini wrote: »

Are you really describing the fencing bug as "game breaking", OP? I mean, yes, it's annoying and just like probably everyone else on console I have stolen items sitting in my inventory now, taking up space, because I can't fence them. But it's hardly game breaking and certainly nothing that makes me not pick up the game anymore so long as it isn't fixed. It's an inconvenience, but that's about it and there's going to be a hot fix for it in the next week or so, I think. To want compensation in the form of Crowns and ESO+, which essentially both amount to real money, is a bit ridiculous, if you ask me.

Given there's an entire expansion devoted to thieving, I'd say so. When an entire gameplay style cannot be completed due to a bug, that's for sure game breaking. It's an uncaught code UI error just flashing on the screen. Worse yet, it was reported on PTS May 2nd. Did they bother to fix it or tell anyone about it before launching it? Nope.

Crowns or something equivalent would be nice since they can't launch a single release without breaking something else. But since this doesn't impact everyone, maybe a more target kickback would be nice. Personally, I think giving out the Thieves Guild expansion or something related would be a good gesture, since that's the content they broke. Or even leniency pardons. Something. Something that shows some awareness from ZOS.

Starlock

Destai wrote: »

Personally, I think giving out the Thieves Guild expansion or something related would be a good gesture, since that's the content they broke. Or even leniency pardons. Something. Something that shows some awareness from ZOS.

I don't really expect any compensation, but it certainly grinds one's gears to see a hotfix for something dumb like this - https://forums.elderscrollsonline.com/en/discussion/533266/6-16-hotfix-dwarven-spiders-in-nchuthnkarst#latest - while a major feature of the game is busted on consoles. Granted, maybe they can't hotfix a serious game breaking UI issue, but something this significant frankly should be put on priority. There are so many developers these days that are so much more agile and responsive to issues like this it just boggles my mind that we're basically unable to do thievery for... well it's probably going to be an entire month?

CassandraGemini

Destai wrote: »

CassandraGemini wrote: »

Are you really describing the fencing bug as "game breaking", OP? I mean, yes, it's annoying and just like probably everyone else on console I have stolen items sitting in my inventory now, taking up space, because I can't fence them. But it's hardly game breaking and certainly nothing that makes me not pick up the game anymore so long as it isn't fixed. It's an inconvenience, but that's about it and there's going to be a hot fix for it in the next week or so, I think. To want compensation in the form of Crowns and ESO+, which essentially both amount to real money, is a bit ridiculous, if you ask me.

Given there's an entire expansion devoted to thieving, I'd say so. When an entire gameplay style cannot be completed due to a bug, that's for sure game breaking. It's an uncaught code UI error just flashing on the screen. Worse yet, it was reported on PTS May 2nd. Did they bother to fix it or tell anyone about it before launching it? Nope.

Crowns or something equivalent would be nice since they can't launch a single release without breaking something else. But since this doesn't impact everyone, maybe a more target kickback would be nice. Personally, I think giving out the Thieves Guild expansion or something related would be a good gesture, since that's the content they broke. Or even leniency pardons. Something. Something that shows some awareness from ZOS.

But there's a world of difference between those two things, isn't there? One equals real money while the other is a useful in-game item that affects the exact part of the game that is currently broken. The leniency edicts I could totally get behind and I agree that those would be a nice gesture from ZOS to show that they care. An entire DLC, though, that is equivalent to real money? That's just too much and not adequate to the weight of the issue, IMHO.

Kiralyn2000

CassandraGemini wrote: »

Edit: To clarify, something that I would describe as "game breaking" would need to have much more weight and more of an effect for pretty much everyone playing the game. If combat were, for whatever reason, completely broken, then that would be game breaking, because unless you solely go fishing, flower picking and crafting, it will affect you. So while the OP might find the fencing bug subjectively "game breaking", to say that is is definitively game breaking for everybody seems to be overdoing it for me.

Yeah, reminds me of the "I'm a pro beta-tester" dude on the Steam forum for an early access game I saw recently, who describes the game as "barely functional"... because it runs just fine, he just thinks it's missing game features/mechanics that he thinks it should have. Personally, "barely functional" would mean that the game has a hard time operating at all.

Destai wrote: »

Given there's an entire expansion devoted to thieving, I'd say so. When an entire gameplay style cannot be completed due to a bug, that's for sure game breaking. It's an uncaught code UI error just flashing on the screen. Worse yet, it was reported on PTS May 2nd. Did they bother to fix it or tell anyone about it before launching it? Nope.

Given that there's the other 95%+ of the game you could play in the meantime, you're only being minorly inconvenienced.

Crowns or something equivalent would be nice

[snip] This whole "whoops, I'm annoyed - COMPENSATION!" thing is getting out of control.

[edited for baiting]

virtus753

bearbelly wrote: »

Slyjinxy wrote: »

I assume that the OP is referring to consoles, no one can sell anything to any fence. The problem was fixed on PC.

When was this an issue on PC?
I play every day and fence stuff every day, and I don't recall having been prevented from doing so at any point.

This was an issue affecting gamepad mode. PC users could get rid of the UI error by switching to keyboard mode. (For me, clicking A with the gamepad to “dismiss error” didn’t work at all. I couldn’t do anything else until I used the mouse to X out of the error message.) Unfortunately there was still no way to fence certain items at all in gamepad mode until they patched it for PC. They didn’t include this fix in time for console launch, despite including others.

Even people who don’t steal routinely do often find stolen items. It made inventory management much more of a pain even without any stealing sprees. And while it’s just one of many, many bugs that arrived with Greymoor, it broke fencing certain items for all gamepad users and contributes to the impression that gamepad mode and console are unnecessarily second-class in several key ways. They have lost functionality over time (like linking achievements in chat, which used to be possible very easily, and of course UI scaling more recently), and they have apparently never had some functionality that is taken for granted in keyboard mode (there is a whole category of items, including Psijic recipe fragments, that cannot be deposited into guild banks). At one point the Cyro gamepad interface actually gave false information about the status of milegates, claiming they were passable when they were not. While they fixed that one in particular, you can still see that for most of the Cyro population levels gamepad mode shows a different level than keyboard mode at the exact same time for no apparent reason. There really is no good reason for any of those discrepancies, and considering that not a few people use gamepads because of disability concerns, it’s particularly concerning from an accessibility standpoint.

I wouldn’t say the game itself is broken by this particular bug, but a major piece of functionality is. Since they don’t give compensation for anything, they won’t give it here. But that doesn’t mean there isn’t a widespread, long-standing issue concerning the senseless disparity between keyboard mode and gamepad mode/console in some very basic functions. This is just the latest, albeit also one of the most widespread.

Destai

Kiralyn2000 wrote: »

CassandraGemini wrote: »

Edit: To clarify, something that I would describe as "game breaking" would need to have much more weight and more of an effect for pretty much everyone playing the game. If combat were, for whatever reason, completely broken, then that would be game breaking, because unless you solely go fishing, flower picking and crafting, it will affect you. So while the OP might find the fencing bug subjectively "game breaking", to say that is is definitively game breaking for everybody seems to be overdoing it for me.

Yeah, reminds me of the "I'm a pro beta-tester" dude on the Steam forum for an early access game I saw recently, who describes the game as "barely functional"... because it runs just fine, he just thinks it's missing game features/mechanics that he thinks it should have. Personally, "barely functional" would mean that the game has a hard time operating at all.

Destai wrote: »

Given there's an entire expansion devoted to thieving, I'd say so. When an entire gameplay style cannot be completed due to a bug, that's for sure game breaking. It's an uncaught code UI error just flashing on the screen. Worse yet, it was reported on PTS May 2nd. Did they bother to fix it or tell anyone about it before launching it? Nope.

Given that there's the other 95%+ of the game you could play in the meantime, you're only being minorly inconvenienced.

Crowns or something equivalent would be nice

[snip] This whole "whoops, I'm annoyed - COMPENSATION!" thing is getting out of control.

[edited for baiting]

It's the principle of the issue. They can't put out ONE thing and not create a bevy of issues, let alone communicate meaningfully on the matter. While I personally don't a want a months worth of crowns, there should be some kickback especially since they flat out ignored this problem on the PTS. They need to manage the game better.

And I love the moving goalposts. Thieving doesn't work, go do something else. Trials have to be restarted due to skill bugs, go do something else. PVP is unplayable, go do something else. Harrowstorms are bugged, go do something else. At some point they need to learn what communication is and fix their bloody game.

Case in point:
https://forums.elderscrollsonline.com/en/discussion/comment/6821969#Comment_6821969

Unprofessional and uninformative. No dialogue. No answers.

zergbase_ESO

bearbelly wrote: »

Slyjinxy wrote: »

I assume that the OP is referring to consoles, no one can sell anything to any fence. The problem was fixed on PC.

When was this an issue on PC?
I play every day and fence stuff every day, and I don't recall having been prevented from doing so at any point.

Same here. He might be using game pad (lol game pad.) There is a known bug if you're using a game pad you can't fence anything. Use your keyboard and mouse and issue is gone. Game pad support always been secondary.

godagarah5000

u have to delete and repatch the game i had the same issue but that and hard rebooting my console did the trick

Starlock

zergbase_ESO wrote: »

bearbelly wrote: »

Slyjinxy wrote: »

I assume that the OP is referring to consoles, no one can sell anything to any fence. The problem was fixed on PC.

When was this an issue on PC?
I play every day and fence stuff every day, and I don't recall having been prevented from doing so at any point.

Same here. He might be using game pad (lol game pad.) There is a known bug if you're using a game pad you can't fence anything. Use your keyboard and mouse and issue is gone. Game pad support always been secondary.

Not really secondary at all, considering "gamepad support" is the foundation for the entire user interface on both consoles.