Social Mute - Large Problem

PnLA

I've played Cyrodil only content this week and me and a few guild friends are been social muted, we have the tickets done in the technical support, but we don't have any answer, yet I've used the twitter to ask for help, leaving the ticket numbers and account names of me and my friends.

So many friends are speaking that problem is associated with Reports, others talking about "addons problem", I don't know.

So, we need HELP ON THIS THING.

Ticket numbers
@PnLA: 200610-008051 and 200610-007426
@Rinhenhart: 200610-000256
@OmniVitae: 200610-009274
@juniorjf: 200612-001891

PLEASE, THIS PROBLEM IS RECURRENT.

Thank you for your kindness support.

ZOS_Adrikoth

Greetings @PnLA we can assure you that these tickets are in the right place and a member of our support staff will reply as soon as they can.

Thank you for your patience and please be aware that we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

PnLA

Thank you @ZOS_Adrikoth, but my ticket are "under review" status for 2 days without any answer. The same for my fellow friends.

Please, we need the resolution of this problem, I think it's not hard to fix, it's a flag on accounts.

I'm very frustrated with the customer relationship, we have to beg to be attended, and for sure I'm not been attended.

PnLA

Waiting for answers, Where are the SUPPORT????


@ZOS_Adrikoth
@ZOS_GinaBruno

PnLA

Problem Solved on:
@PnLA: 200610-008051 and 200610-007426
@OmniVitae: 200610-009274

But the players are not yet ok:
@Rinhenhart: 200610-000256
@juniorjf: 200612-001891

PnLA

@ZOS_BillE
@ZOS_GinaBruno
@ZOS_KaiSchober
@ZOS_AntonioP
@ZOS_JessicaFolsom


Please, my friends @Rinhenhart and @juniorjf need help. They are on social mute and we need your action to solve this problem.

Thanks.

TBois

From what I've heard most people are waiting at least 10 days right now before their issue is looked at.

PnLA

Where are the support?