Black screen when clicking play. support guide doesn't fix it.

JasonXb65

Ever since I downloaded the game a few days ago, the game would start up to a black screen when clicking play. Haven't been able to play the game yet. It's just a black screen with no sound and the mouse cursor is the blue loading circle. Taking any action like pressing alt+tab, clicking, pressing any keys, etc. would just make the game not respond and then close itself.

I already tried everything in the guide they put in the support page for those who have a black screen on start up. Tried restarting my computer, updating drivers, even the age old method of uninstalling and downloading again. I even tried this one fix where you change stuff around in usersettings.txt document. nothing works, and I haven't gotten any help from the ticket I submitted aside from the exact same guide being copy pasted to me. I really would like to play this game, guys.

idk

Assuming you are on PC. Open the launcher. The middle of the top half of that window is a drop-down called "Options" Click that and select repair. Granted, this may have been in the guide you mention but stating it just in case.

If that does not help @ZOS_BillE may be able to provide better information. Ofc, opening a tech support ticket might help but the response has been slow due to higher ticket numbers during Covid.

JasonXb65

I've already tried repairing. Everything in the guide has been done and none of it has worked. I already submitted a ticket, but all I got as a response was the exact guide I had to go through to be able to submit the ticket in the first place. it's been 3 days waiting on customer support to respond and I don't really want to wait that long. so I hope someone who's come across this problem could help in the forums.

ZOS_Bill

@JasonXb65

Thanks for letting us know the standard troubleshooting hasn't helped with your black screen.

What is the ticket number you've opened?

We can check on the current status if you need updates.