Can't login

drksn

Hi
I'm currently locked out from the game. The day before yesterday I recevid a message on log in saying the machine I was using wasn't recognized and I should receive a mail with an access code. The pc was the one i was using since beta and the mail never arrived. I tried opening a ticket but no answer. Of course before opening the ticket a tried the knowledge base and did all the steps indicated, but to no avail.
Any solution to the problem?

ZOS_Bill

@drksn

If you have not received your access code you should contact customer support to request an email address change by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

drksn

ZOS_BillE wrote: »

@drksn

If you have not received your access code you should contact customer support to request an email address change by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

Already done that yesterday. Did not receive an answer.

drksn

Four days passed and still no answer... I'm still locked out of the game.

ZOS_Bill

@drksn

Do you have a ticket number open we can check the status on?

drksn

yes, 200603-004552. It's been updated 48 minutes ago, but it's still waiting for an afent and i did not recevie an answer. Did you look into it?

ZOS_Bill

@drksn

Your ticket 200603-004552 was responded to today and the email address updated. Please let us know if you can now login.

drksn

Yes, now I can log in thanks!

ZOS_Bill

Thank you for confirming you can now login. With the problem now resolved, this discussion will be closed going forward.