I submitted a ticket for this quest and followed the instructions to reset the quest/object... it did not fix the issue. The ticket report read as follows:
"So, when i go to loot the items for this quest in finding the dead guys things it doesnt give progress, its happened twice now and I will need to restart the quest for a second time. It was 2 different objects... 1st time was the helm second time the shield. I waited in the area for the progress to trigger... it didnt happen but the NPC Alwyn that follows you said her line..."
I actually went in a third time after restarting the quest and it did not give me credit for looting the helm again. The item appeared looted in my inventory, however the quest did not progress.
IGN:
@Na'tiiri
This ticket is intended to be a potential bug fix, not really looking/needing support on this. I might go back in and try again today.
PC-NA @Na'tiiriMain Characters:
- Na'tiiri | Warden Healer
- Na'tiiri Bone Apart | Necromancer Stamina DPS
- Liquid Hawt Bandaids | Dragonknight Healer
- *** Watt | Sorcerer Stamina DPS
- You-Got-Ganked | Dragonknight Bow-Bow PvP
- Na'tiiri of the Elements | Nightblade Crafter