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Free pet code email deleted by mistake

daza1978
daza1978
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Hello to all,

Awhile ago (maybe a month or longer) ESO sent me a code to claim a free pet in game. Sadly I've noticed the email has been deleted and I have no way to access the code. Is it possible for ESO to send it again? Or is it lost forever?

Thank you
An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • Streega
    Streega
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    Which pet? Usually if ZOS sends you an email with a code it is already active on your account. Only the codes received from outside sources (giveaways, promotions), like for example Doom Wolf from Elder Scrolls Legends, need to be activated via your account page.
    ⊂( ̄(工) ̄)⊃ Don't-Care-Bear ⊂( ̄(工) ̄)⊃
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    Master Angler
  • daza1978
    daza1978
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    I'm not sure which pet it was for. The email contained a code to use on the Crown Store. I'm sure I won't be able to get the email resent so it's no big deal.
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • Asardes
    Asardes
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    If it was one from purchase bonus or one of the twitch drops you got it anyway.
    Beta tester since February 2014, played ESO-TU October 2015 - August 2022, currently on an extended break
    vMA (The Flawless Conqueror) | vVH (Spirit Slayer & of the Undying Song) | vDSA | vAA HM | vHRC HM | vSO HM | vMoL | vAS+1 | Emperor

    PC-EU CP 3000+
    41,000+ Achievement Points before High Isle
    Member of:
    Pact Veteran Trade: Exemplary
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    Tamriels Emporium: God of Sales
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    The Traveling Merchant: Silver


    Characters:
    Asardes | 50 Nord Dragonknight | EP AR 50 | Master Crafter: all traits & recipes, all styles released before High Isle
    Alxaril Nelcarion | 50 High Elf Sorcerer | AD AR 20 |
    Dro'Bear Three-paws | 50 Khajiit Nightblade | AD AR 20 |
    Veronique Nicole | 50 Breton Templar | DC AR 20 |
    Sabina Flavia Cosades | 50 Imperial Warden | EP AR 20 |
    Ervesa Neloren | 50 Dark Elf Dragonknight | EP AR 20 |
    Fendar Khodwin | 50 Redguard Sorcerer | DC AR 20 |
    Surilanwe of Lillandril | 50 High Elf Nightblade | AD AR 20 |
    Joleen the Swift | 50 Redguard Templar | DC AR 20 |
    Draynor Telvanni | 50 Dark Elf Warden | EP AR 20 |
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    Tharkul gro-Shug | 50 Orc Dragonknight | DC AR 4 |
    Ushruka gra-Lhurgash | 50 Orc Sorcerer | AD AR 4 |
    Cienwen ferch Llywelyn | 50 Breton Nightblade | DC AR 4 |
    Plays-with-Sunray | 50 Argonian Templar | EP AR 4 |
    Milariel | 50 Wood Elf Warden | AD AR 4 |
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    Characters:
    Asardes the Exile | 50 Nord Dragonknight | EP AR 30 |
  • Arunei
    Arunei
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    Your best bet would be to contact Customer Service about it. If your account received an email I'm sure they'd be able to see on their end that the system sent you one, and should hopefully either be able to send you another or, barring that, credit the pet to your account directly.
    Character List [RP and PvE]:
    Stands-Against-Death: Argonian Magplar Healer - Crafter
    Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
    Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
    Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
    Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
    Slondor: Nord Tankblade - TESified verson of Slenderman
    Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
    Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
    Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
    Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
    Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
    Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
    Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
    Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

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  • daza1978
    daza1978
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    At the time my Twitch account wasn't linked so I know it wasn't a drop. All I know is that the email had a code with it which said to redeem in the store. I didn't have the game installed at the time of reading the email.
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • scorpius2k1
    scorpius2k1
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    daza1978 wrote: »
    Hello to all,

    Awhile ago (maybe a month or longer) ESO sent me a code to claim a free pet in game. Sadly I've noticed the email has been deleted and I have no way to access the code. Is it possible for ESO to send it again? Or is it lost forever?

    Thank you

    Login to your account, click on "Billing History"

    If you had a code sent to your email for a pet, it will be in there listed under "Product", guaranteed.

    Just copy that code and redeem it, you might also check in-game to see if you already have it, which is likely.

    .
    Edited by scorpius2k1 on May 27, 2020 5:59PM
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  • daza1978
    daza1978
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    Thank you both.

    I checked under billing and there isn't anything recent listed there. I will contact the customer support.
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • heaven13
    heaven13
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    It might be the email reminding players to redeem their crimson torchbug pet after the required reinstall earlier this year. That was just a reminder to grab the limited time offer and not an actual code though.
    PC/NA
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    IT DOESN'T MATTER BECAUSE THEY'RE ALL THE SAME NOW, THANKS ZOS
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