These issues were predicted on PTS

Zypheran

When the update 26 first dropped on PTS, people were having the exact same issues that occurred yesterday. Login failures, huge lag and disconnects. We warned you about then, you didn't respond and the game went live with exactly these issues. See thread below. There were others, my own was just easier to find. For days people struggled with the performance on PTS when Greymoor first dropped.
It seems that very little notice is given to feedback on the PTS during these cycles.
https://forums.elderscrollsonline.com/en/discussion/522683/keep-getting-dcs-and-failed-login-attempts-on-pts#latest

Khrogo

You’re kinda jumping to conclusions. Log-in failures, disconnects and lag are all frequently associated with server load. Given that Greymoor launched during a pandemic lockdown, it is likely that a lot of players are trying to play at the same time. While the issues may appear similar, they may not be caused by the same thing

colossalvoids

Most issues we have were at elsweyr launch and some other ones after (achievement points dcing people and free expansion) so it's not like they should be surprised, just don't really care

OtarTheMad

The pandemic didn't help. When I logged in at 4:30am my time (west coast) I couldn't have been more shocked by how many players were not only in Western Skyrim but at the Solitude Docks wayshrine. I didn't anticipate seeing that many people at 4:30PST/7:30EST. but we a lot of us are all in the same boat so why not be awake right?

If that many people were online then, I could only imagine how many were online later. Of course after my nap I couldn't get back to Skyrim or Blackreach but... whatever.

Marigold1

If same issues were on PTS as well during launch, than how is possible they didn't fix their code/install procedure.

What is purpose of PTS anyway if they dont care about output from it?

Amarthiul

Given the game performance over the last few months, even before PTS, no-one should be surprised about launch day issues.

Game's going nowhere, go and do something else for a bit until it settles down and starts working properly.

Marigold1

Amarthiul wrote: »

Given the game performance over the last few months, even before PTS, no-one should be surprised about launch day issues.

Game's going nowhere, go and do something else for a bit until it settles down and starts working properly.

Hard to go out as parent... especially during late night. Well there may be other things on the table but you know long working days takes a lot of everyone.

kargen27

I was in queue for about forty minutes. Once I got in for the most part everything when fine. Had about a twenty second period where my ping went above 3500 and other than that smooth sailing. Did two days worth of dailies in the new zone did some exploring and finished a couple of the antiquities. Also grabbed some good stuff stealing and pickpocketing. I expected some glitches first day and am pleasantly surprised how well the game played for me.

ankeor

OtarTheMad wrote: »

The pandemic didn't help. When I logged in at 4:30am my time (west coast) I couldn't have been more shocked by how many players were not only in Western Skyrim but at the Solitude Docks wayshrine. I didn't anticipate seeing that many people at 4:30PST/7:30EST. but we a lot of us are all in the same boat so why not be awake right?

If that many people were online then, I could only imagine how many were online later. Of course after my nap I couldn't get back to Skyrim or Blackreach but... whatever.

Everyone was in Western Skyrim because even the people who did not buy Greymoor had access to whole chapter. And they rushed to the zone.
All other cities were empty.

daemonios

OtarTheMad wrote: »

The pandemic didn't help. When I logged in at 4:30am my time (west coast) I couldn't have been more shocked by how many players were not only in Western Skyrim but at the Solitude Docks wayshrine. I didn't anticipate seeing that many people at 4:30PST/7:30EST. but we a lot of us are all in the same boat so why not be awake right?

If that many people were online then, I could only imagine how many were online later. Of course after my nap I couldn't get back to Skyrim or Blackreach but... whatever.

"Woe is us, we have too many players" is a laughable excuse that's been used for over a year now. At some point they should cough up the money and upgrade the servers, open a new megaserver, or do ANYTHING. But they're still letting the servers burn down under load, putting queues in place and generally burying their heads in the sand.

Marigold1

daemonios wrote: »

OtarTheMad wrote: »

The pandemic didn't help. When I logged in at 4:30am my time (west coast) I couldn't have been more shocked by how many players were not only in Western Skyrim but at the Solitude Docks wayshrine. I didn't anticipate seeing that many people at 4:30PST/7:30EST. but we a lot of us are all in the same boat so why not be awake right?

If that many people were online then, I could only imagine how many were online later. Of course after my nap I couldn't get back to Skyrim or Blackreach but... whatever.

"Woe is us, we have too many players" is a laughable excuse that's been used for over a year now. At some point they should cough up the money and upgrade the servers, open a new megaserver, or do ANYTHING. But they're still letting the servers burn down under load, putting queues in place and generally burying their heads in the sand.

this may not be about server capacity whatsoever but wrongly optimized code may kill even beast of the server :-/ hard to decide when we do not see any actual capacity/performance data.

ccfeeling

It happens every chapter .

ADAPT

Marigold1

ccfeeling wrote: »

It happens every chapter .

ADAPT

I did... I cut their funding from my side

gatekeeper13

What pandemic and what "too many players online" are you talking about?

1) The exact same issues existed before the pandemic.

2) If they cant handle player load, they should upgrade their servers. If its the code, they should optimize it. If they cant, they should re-write it, even if it will cost millions.

3) If the employees are not enough and the existing ones are doing their best, they should hire more.

Why should we customers care?

Sephyr

gatekeeper13 wrote: »

What pandemic and what "too many players online" are you talking about?

1) The exact same issues existed before the pandemic.

2) If they cant handle player load, they should upgrade their servers. If its the code, they should optimize it. If they cant, they should re-write it, even if it will cost millions.

3) If the employees are not enough and the existing ones are doing their best, they should hire more.

Why should we customers care?

This. The pandemic is not an excuse for issues that have existed years beforehand. What we're seeing are those specific issues exasperated by it. The pandemic is NOT the cause for something that's bogged down the game for literal years.