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NA Server game crashes as soon as I click play.

Riverspirit
Riverspirit
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I can't log in at all on the NA server. Is there a way I can fix this?
  • SniqueMe
    SniqueMe
    Soul Shriven
    Cant log in either on NA
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Are you both playing on PCs or Macs? And are you getting any errors of any sort?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Riverspirit
    Riverspirit
    ✭✭✭
    I am on pc. I am running repair, once that is done I will post the error I was getting if this doesn't fix it.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    I am on pc. I am running repair, once that is done I will post the error I was getting if this doesn't fix it.

    Thank you!
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • SniqueMe
    SniqueMe
    Soul Shriven
    PC NA - I get to char. screen but once selected it tries to log in but then takes me back to the log-in screen after several minutes
  • Turgenev
    Turgenev
    ✭✭✭
    SniqueMe wrote: »
    PC NA - I get to char. screen but once selected it tries to log in but then takes me back to the log-in screen after several minutes

    I'm having exactly the same issue on PCNA. I try to login to my toons that I last accessed yesterday evening, and I'm getting error 303 timeouts while the zone attempts to load. I've noticed that unchecking "allow out of date addons" sometimes lets me in, but not always. I should note that prior to this weekend, I had no problems running my addons; it just suddenly pooped out last evening.

    This is identical to a login issue I identified on 10/31/19 which was fixed about five days later. Any insight on this resurrected bug would be appreciated, ZOS. I can't login to do a damned thing atm. :(
    Turgenev || PS | COH | STO | TSW | ESOProud Member of IRON Phoenix
    "Remember. You chose this death." - Lucifer
  • mook-eb16_ESO
    mook-eb16_ESO
    ✭✭✭✭
    repair doesn't fix anything
  • Riverspirit
    Riverspirit
    ✭✭✭
    The repair seems to have fixed it this time. Try running repair @SniqueMe
  • Bagatur
    Bagatur
    ✭✭✭
    Extremely long loading screens, several minutes while zoning. PC/NA obviously.
  • Riverspirit
    Riverspirit
    ✭✭✭
    I got through the cinematic, and I was actually able to log in!
  • SniqueMe
    SniqueMe
    Soul Shriven
    @Riverspirit hmmm I don't see a repair button (what am I missing)
  • Atreidus
    Atreidus
    ✭✭✭
    SniqueMe wrote: »
    @Riverspirit hmmm I don't see a repair button (what am I missing)

    It is above this left info field. Game settings. I give it a try.

    /Edit: it will not help.
    Edited by Atreidus on May 26, 2020 7:38PM
  • Turgenev
    Turgenev
    ✭✭✭
    The repair seems to have fixed it this time. Try running repair @SniqueMe

    This did not fix the issue for me. Right now the only workaround I've found is:
    a. Go to Addons prior to character selection, and uncheck the "allow out of date addons"
    b. Select character and go forth

    Amendment: I mentioned Error 303 earlier. That's what I was getting last night before the UI update. With the new Skyrim UI, that error msg is SUPPRESSED, which makes debugging all the harder...
    Edited by Turgenev on May 26, 2020 7:38PM
    Turgenev || PS | COH | STO | TSW | ESOProud Member of IRON Phoenix
    "Remember. You chose this death." - Lucifer
  • redlink1979
    redlink1979
    ✭✭✭✭✭
    ✭✭✭
    I was able to log in into NA, created a char there. Pc here with addons on
    Edited by redlink1979 on May 26, 2020 7:41PM
    "Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"
    • Sons of the Night Mother | VforVendetta | Grownups Gaming EU | English Elders [PS][EU] 2360 CP
    • Daggerfall's Mightiest | Eternal Champions | Legacy | Tamriel Melting Pot [PS][NA] 2190 CP
    • SweetTrolls | Spring Rose | Daggerfall Royal Legion | Tinnitus Delux [PC][EU] 2345 CP
    • Bacon Rats | Silverlight Brotherhood | Canis Root Tea Party | Vincula Doloris [PC][NA] 2090 CP
  • Turgenev
    Turgenev
    ✭✭✭
    I was able to log in into NA, created a char there. Pc here with addons on

    Curious, can you try changing your addons (add a few, disable a few, whatever) and reloadui, and tell me if you can still login?

    I'm running barebone addons atm, and it's still failing on the zone load from within the game (i.e., I'm on my toon and in Addons, making changes). It's like 3 addons I have active, including libraries.

    Prior to Monday, I was running 167 addons without breaking a sweat (64GB RAM).

    I'd be grateful to hear your results. Thanks.
    Turgenev || PS | COH | STO | TSW | ESOProud Member of IRON Phoenix
    "Remember. You chose this death." - Lucifer
  • rubherducky
    rubherducky
    ✭✭✭
    Having this same problem. As soon as I click play it crashes and gives the white "we're sorry. The game has closed unexpectedly" window. Tried running a repair and that didn't work for me either.
    Flawless Conqueror on every class- Theorycrafter- General lover of the game.
  • HumbleThaumaturge
    HumbleThaumaturge
    ✭✭✭✭
    SniqueMe wrote: »
    PC NA - I get to char. screen but once selected it tries to log in but then takes me back to the log-in screen after several minutes

    As reported by me in another post, I had this problem also. I eventually, after many attempts, got to the "Requesting character load" screen but character failed to load. After many more attempts, I finally got a character load, but got infinite loading screens when I tried to get that character out of Blackreach.

    Perhaps these problems are simply due to too many players on the servers? Would fewer players per "instance" and more "instances" or other limitations on players (which would make folks angry, I know) prevent these problems?
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