Status Update on Deleted Character Ticket

Vondrook · May 2020

I opened a ticket last week for restoring an accidentally deleted character and have not received any updates. Just wanted to see if I could get an update, ETA, or any type of response to see if the restore is possible.

Incident: 200430-002568

ZOS_Chiroptera · May 2020

Hi @Vondrook, your ticket's most recent updates have been received and a support agent will reach out as soon as possible.

Thank you for your understanding as we are currently experiencing high contact volume leading to longer wait times.

Vondrook · May 2020

Thanks @ZOS_Chiroptera. I understand the unusual circumstances, however, I am going on 6 days now with no updates from an agent. Am I waiting on an available agent or is it assigned to someone and I'm just waiting on them to respond?

ZOS_Adrikoth · May 2020

Greetings @Vondrook this ticket is in the proper place, and one of our support agents will assist you as soon as they can.

Thank you for your patience, as we are working to resolve your issue as soon as we can.

Vondrook · May 2020

@ZOS_Adrikoth Thanks for the response, I am trying to remain patient. Is it ok to keep playing on other characters while I wait or should I stay out of the game?

ZOS_Adrikoth · May 2020

Hey, go ahead and play on other characters! Just be sure to follow steps in this article like refraining from creating new characters with the same name as the deleted character.