How to pick up a crown store item from a returned email?

lucablue · April 2020

Hi, i've sent an item from crown store to a pg but it was returend back.
Now i'd like to take it for my account, how can I do it?

Thank you

kadochka · April 2020

Is it a one-time purchase item (like a costume, mount, etc.) that you don't have? Then there should just be a button to claim it.. if you already have it, then I don't know what to tell you.

Royaji · April 2020

Pretty sure that If you've bought an item as a gift you can't claim it for yourself. In case of a returned gift re-gifting it to someone else is your only option.

kadochka · April 2020

Oh.. right, sorry. You can't claim it yourself. Sorry for false info!

The gift recipient must accept the gift within 14 days to receive the item, but if they decline or fail to accept the item in time, it is simply returned to its original purchaser. Note that the purchaser in this case is unable to make use of any returned gifts themselves, but can resend it to the original or a different recipient.

You can view and manage your gifts from the “Gift Inventory" section of the Crown Store. From the Gift Inventory section, you can view your received, sent (claimed and unclaimed), and returned gifts, and it stores 14 days of gift history.