I need assistance with a Customer Service Ticket (stuck in invisible group)

DahliaNightshade

Hello, I am stuck in an invisible group since last Thursday. I opened this [Incident: 200402-003489] Customer Service Ticket, but the only reply I got was an automatic one with some steps to follow which clearly didn't solve the issue: it's been 6 days now, I still have the issue, and if you look in these forums I'm not the only one.
As the other people with this issue, I tried everything I could, but nothing works, we need your help, we need somebody to solve this for us.

This is my latest post related to this issue:
https://forums.elderscrollsonline.com/en/discussion/comment/6689996/#Comment_6689996

This issue was already present back in 2016, 4 years ago:
https://forums.elderscrollsonline.com/en/discussion/260051/cannot-join-group-or-invite-players-to-group-anymore

And then we have this last one, from another poor guy which can't group his main character anymore:
https://forums.elderscrollsonline.com/en/discussion/520246/the-game-is-preventing-me-from-being-able-to-join-group-content#latest

And for each one of us, there is another one in the same situation, because he/she was grouped with us when this issue happened.

Can anybody please help?


Thank you

Oakthorn

I'm also stuck in the invisible group and also opened a ticket, [Incident: 200404-002051] ... I even didn't get any real reply, just this

"Greetings,
Thank you for contacting The Elder Scrolls Online team. We appreciate you taking the time to contact us with your inquiry, however, we are unable to process your request.

Please note that if you are playing on PC/Mac platform, you can always submit feedback directly to the Developers by typing /feedback into your chat box. You will not receive a reply to this but rest assured that it is extremely helpful to the Dev Team.

We apologize for any inconvenience.
Warm Regards,
The Elder Scrolls Online Team"

My question what "we are unable to process your request" means, has been ignored - and I still can't play that character in a group anymore, nor attend Random Dungeons or Battlegrounds.

This lack of feedback and assistance is unacceptable and obviously we are not the only ones having this issue, as Dahlia quotes above.

And yes, I have a lot of understanding and sympathy for delays in the current Pandemie crisis situation, but if assistance is not possible due to personnel shortages or other major implications, customers like us should be informed globally and not be ignored like some unwanted nuisance.

@ZOS_BillE

Thanks

ZOS_Bill

We are closing this discussion since there have been multiple threads with players stuck in an invisible group. If you have run into this situation please open a ticket with customer support. Further discussion can take place in the thread below.

The game is preventing me from being able to join group content