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Black load screen

Khaleesi1981
So I thought with this lock down I would come back to game and purchase Elseweyr as I have not played since before the expansion

So I load and update game

Now I have spent the past 3 hours unable to log onto game.
I press play on launcher and get the everlasting black screen with the blue loading mouse icon

I have googled many fixes.
My launcher still seemed to be 32.bit
I have launched via the client in my ESO folder rather than the launcher,
Added game to graphics list as highest for nvidia
Updated all drivers, updates, etc
My laptop is a high spec Dell gaming laptop and I have never had issues before
I have repaired the game using the launcher twice
ran the game in administrator mode

I have now uninstalled and am going to try steam to play and see if that helps.
Currently downloading now and hoping it links my game

So glad I have not paid any money for expansion yet as I want to be positive I can play first
Though I will be very upset as I have paid money into this game and always pay to play when I can as I enjoy the extra benefits

Please advise what I am doing wrong
I am not a computer wizz so any technical jargon please break it down lol

Thanks for your time.

I will update if steam works
  • Khaleesi1981
    Nope still the same issue

    Really annoyed at this as my Laptop is more than capable of running it but I cant seem to get it to work.

  • ZOS_Bill
    ZOS_Bill
    admin
    @Khaleesi1981

    Could you post or link to either a DxDiag or game consultant report?

    Getting more details on your current PC setup will be helpful in troubleshooting this black screen.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • Khaleesi1981
    Just running the game consultant now

    I deleted from steam and did a fresh install direct from website and still getting the same black screen and crashes.
    Il post results when it’s done.

    Not sure how to do a Dxdiag
  • Khaleesi1981

    System Information
    Time of this report: 4/5/2020, 21:26:20
    Machine name: DANISDELL
    Machine Id: Unknown
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 15 7000 Gaming
    BIOS: 1.11.0 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    Memory: 16384MB RAM
    Available OS Memory: 16250MB RAM
    Page File: 6122MB used, 12559MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DirectX Database Version: 1.1.4
    DxDiag Version: 10.00.18362.0387 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) HD Graphics 630
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_07981028&REV_04
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 4095 MB
    Dedicated Memory: 128 MB
    Shared Memory: 3967 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.328125)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SHP1450
    Native Mode: 3840 x 2160(p) (59.997Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igd12umd64.dll
    Driver File Version: 26.20.0100.6859 (English)
    Driver Version: 26.20.100.6859
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 30/04/2019 01:00:00, 1888848 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-1A5B-11CF-5369-FC27BFC2D735}
    Vendor ID: 0x8086
    Device ID: 0x591B
    SubSys ID: 0x07981028
    Revision ID: 0x0004
    Driver Strong Name: oem10.inf:5f63e53499417f2d:iKBLD_w10_DS:26.20.100.6859:pci\ven_8086&dev_591b&subsys_07981028
    Rank Of Driver: 00D10001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

    Card name: NVIDIA GeForce GTX 1050 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1050 Ti
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1C8C&SUBSYS_07981028&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 4095 MB
    Dedicated Memory: 3072 MB
    Shared Memory: 1023 MB
    Current Mode: Unknown
    HDR Support: Unknown
    Display Topology: Unknown
    Display Color Space: Unknown
    Color Primaries: Unknown
    Display Luminance: Unknown
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0923a7946305497c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0923a7946305497c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0923a7946305497c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0923a7946305497c\nvldumdx.dll
    Driver File Version: 26.21.0014.4575 (English)
    Driver Version: 26.21.14.4575
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Graphics Preemption: Pixel
    Compute Preemption: Dispatch
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 17/03/2020 01:00:00, 964504 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: Unknown
    Vendor ID: 0x10DE
    Device ID: 0x1C8C
    SubSys ID: 0x07981028
    Revision ID: 0x00A1
    Driver Strong Name: oem18.inf:0f066de3694880b1:Section220:26.21.14.4575:pci\ven_10de&dev_1c8c&subsys_07981028
    Rank Of Driver: 00D10001
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
    Deinterlace Caps: n/a
    D3D9 Overlay: Unknown
    DXVA-HD: Unknown
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 0
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported
  • Khaleesi1981
    We have tried every fix we can find listed anywhere

    My Partner has gone through my laptop and deleted every trace of the game anywhere, now we are trying a full clean install on steam
    If that fails I am going to reformat my laptop.

    Gutted this is happening.



  • Ozium
    Ozium
    ✭✭✭
    if it's a stay at home and plugged in lappy, go into bios and disable the integrated graphics
    or can double check in NvPanel that ESO is using high performance graphics ie the 1050 ti
  • siva80
    siva80
    Soul Shriven
    I have a very similar issue where I can't launch the game unless I am in Safe Mode with Networking. If I launch the game normally, either from steam, bethesda.net launcher, or directly from the .exe I get either an invisible process that uses 100% of my cpu and does nothing, or a black screen with the same.

    I've had a ticket in since last week now (200402-003312) and I haven't gotten any response yet.
  • Khaleesi1981
    I’ve sorted it.
    My partner found multiple installation and eso folders in hidden files on my laptop so possibly some conflict issues

    He deleted every last trace of them and we fresh installed via steam and linked my accounts.
    So far no issues.
    Played a bit yesterday and will today.
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