They probably mean the stuff from the crates that's new (like the Dwarven lamp, that one painting, the grave robber costume, the skins...). Although stuff from crates has been available for gems since gems became a thing ... and I personally find that rather handy in case I want something I didn't pull.
I interpret the OP as follows: They would like to see new items in the store instead of in crates, because they don't buy crates.
Greetings,
We had to remove some posts as it violated our rules around baiting. Please be sure to keep discussions civil and constructive. If you have any questions about the actions being taken, please take a moment to review our community rules here.