Pre-Ordered Greymoor but don't see the bonus content

Dredforce

Hello,

I just pre-ordered the Digital Collector's Edition of Greymoor but I don't see any changes to my ESO account. I was expecting to at least have access to the new mount. Is there a code that I need to redeem?

darthgummibear_ESO

You don't get most of that list until the expansion goes live.

Cerotonin

I thought you only get access to one horse (the one that doesn’t look like a zombie). Nothing else.

Dredforce

I think it has to do with PayPal, it still shows up as Pending.

Threemoons

I didn't even get my mounts or anything yet. Still waiting for my physical edition.

Dr_Sinister

Threemoons wrote: »

I didn't even get my mounts or anything yet. Still waiting for my physical edition.

put in a ticket. They've been fixing it that way

Threemoons

Dr_Sinister wrote: »

Threemoons wrote: »

I didn't even get my mounts or anything yet. Still waiting for my physical edition.

put in a ticket. They've been fixing it that way

Thanks, but given how bad the tickets have been lately I am not hopeful. Tried anyway. We'll see.

Slyjinxy

Dredforce wrote: »

Hello,

I just pre-ordered the Digital Collector's Edition of Greymoor but I don't see any changes to my ESO account. I was expecting to at least have access to the new mount. Is there a code that I need to redeem?

What platform? I'm going to guess Xbox? Anyway, did you check under mounts? I'm not asking that to be snarky, so I hope you don't take it that way. When I preordered on PC there was no indication that I had gotten the preorder bonus(es?) until I actually went and looked for them.

Dr_Sinister

Threemoons wrote: »

Dr_Sinister wrote: »

Threemoons wrote: »

I didn't even get my mounts or anything yet. Still waiting for my physical edition.

put in a ticket. They've been fixing it that way

Thanks, but given how bad the tickets have been lately I am not hopeful. Tried anyway. We'll see.

I got a response within an hour about the ticket but the issue was fixed by this morning but didn't get a response since before that lol. Reason I say may be faster is because they can look at your case specifically instead of weeding through thousands of accounts to figure out who has what

Threemoons

Slyjinxy wrote: »

Dredforce wrote: »

Hello,

I just pre-ordered the Digital Collector's Edition of Greymoor but I don't see any changes to my ESO account. I was expecting to at least have access to the new mount. Is there a code that I need to redeem?

What platform? I'm going to guess Xbox? Anyway, did you check under mounts? I'm not asking that to be snarky, so I hope you don't take it that way. When I preordered on PC there was no indication that I had gotten the preorder bonus(es?) until I actually went and looked for them.

On PC, and yes, I looked very specifically...nothing

SeaGtGruff

Slyjinxy wrote: »

Dredforce wrote: »

Hello,

I just pre-ordered the Digital Collector's Edition of Greymoor but I don't see any changes to my ESO account. I was expecting to at least have access to the new mount. Is there a code that I need to redeem?

What platform? I'm going to guess Xbox? Anyway, did you check under mounts? I'm not asking that to be snarky, so I hope you don't take it that way. When I preordered on PC there was no indication that I had gotten the preorder bonus(es?) until I actually went and looked for them.

I pre-ordered on PC and got mails on release day telling me about the extras I got for (1) pre-ordering and (2) buying the digital collector's edition.

Threemoons

SeaGtGruff wrote: »

Slyjinxy wrote: »

Dredforce wrote: »

Hello,

I just pre-ordered the Digital Collector's Edition of Greymoor but I don't see any changes to my ESO account. I was expecting to at least have access to the new mount. Is there a code that I need to redeem?

What platform? I'm going to guess Xbox? Anyway, did you check under mounts? I'm not asking that to be snarky, so I hope you don't take it that way. When I preordered on PC there was no indication that I had gotten the preorder bonus(es?) until I actually went and looked for them.

I pre-ordered on PC and got mails on release day telling me about the extras I got for (1) pre-ordering and (2) buying the digital collector's edition.

I got nada RE emails. Just went to play and even though it shows as purchased, I can't even get into the Greymoor only zones.

ZOS_Bill

As there are multiple threads ongoing about Greymoor access issues we've decided to close this thread.

We are still looking into issues with some players unable to access Greymoor. For players who own Greymoor and still cannot access Skyrim, please open a ticket with customer support. Please be aware that ESO Plus membership does not grant you access to The Elder Scroll Online: Greymoor content.