PC/na why do i keep getting kicked for deconstruction of items!!!!!!

Nordic__Knights

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

darthgummibear_ESO

Nordic__Knights wrote: »

ive put in 20 reports

Thanks for being part of the problem.

daemonios

I've just run all pledges and done Southern Elsweyr dailies on a character, deconned dozens of trash loot and didn't have an issue. In fact I don't think I've ever been dc'd in a similar situation. Are you using an add-on for that? Could be that the add-on is spamming the server.

Dagoth_Rac

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

You need to enter 1 ticket and keep replying to it over and over until it gets high enough up the support chain that it reaches someone senior enough to help you. Entering 20 tickets does the opposite of get you attention. If you do not follow up with a single ticket, ZOS sees 20 tickets that never got a followed up and assumes that the issue resolved itself. This is because about 1% of players respond to say, "Yo, I am good." Non response to a ticket is interpreted as the player no longer needing help. And most of the time that is correct! You need to pick the latest ticket, reply that their response did not help, and keep doing that if they send further responses that are not helpful. The more times you respond to a single ticket, that causes it to go up the queue to more senior support staff.

Nordic__Knights

Dagoth_Rac wrote: »

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

You need to enter 1 ticket and keep replying to it over and over until it gets high enough up the support chain that it reaches someone senior enough to help you. Entering 20 tickets does the opposite of get you attention. If you do not follow up with a single ticket, ZOS sees 20 tickets that never got a followed up and assumes that the issue resolved itself. This is because about 1% of players respond to say, "Yo, I am good." Non response to a ticket is interpreted as the player no longer needing help. And most of the time that is correct! You need to pick the latest ticket, reply that their response did not help, and keep doing that if they send further responses that are not helpful. The more times you respond to a single ticket, that causes it to go up the queue to more senior support staff.

WHEN ITS HAPPEN 20XS AND I GET THE CRASH REPORT 20XS I FEEL THEM OUT I HAVEN'T MADE AN SUPPORT TICKET YET WHY SHOULD I HAVE TO IF IM USING THE CRASH REPORT SYSTEM THEY HAVE IN
quote="darthgummibear_ESO;c-6666943"]

Nordic__Knights wrote: »

ive put in 20 reports

Thanks for being part of the problem.[/quote]

PART OF WHAT PROBLEM GIVING FEEDBACK ON CRASHING LOL IF THATS AN PROBLEM ITS THEIRS NOT MINE

daemonios wrote: »

I've just run all pledges and done Southern Elsweyr dailies on a character, deconned dozens of trash loot and didn't have an issue. In fact I don't think I've ever been dc'd in a similar situation. Are you using an add-on for that? Could be that the add-on is spamming the server.

GOOD FOR YOU GLADE TO HEAR YOUR NOT HAVING THIS ISSUE GUESS IN YOUR MINE ITS NOT HAPPENING OR THAT IT MY SYSTEM RIGHT WELL IF AN 3 WEEK OLD RIG I JUST SPENT 3K ON CANT HANDLE AN GAME ITS 10XS OVER SPECED FOR THEN THERES REALLY SOMETHING WRONG BUT HEY EVERY OTHER GAME IN MY LIBRARY PLAY'S JUST GREAT SO I GUESS IT SHOWS WHERE THE PROBLEM IS AND ITS NOT WITH MY END

Ryath_Waylander

@Dagoth_Rac gave you some good advice. SHOUTING AT THE FORUM WITH NO PUNCTUATION GUARANTEES YOU WILL GET NO MORE CONSTRUCTIVE ADVICE. AND PUTTING IN THE WORD LOL DOESN'T MAKE IT ANY LESS OFFENSIVE. Unless the problem on your end really is a sticky caplock key.

Nordic__Knights

Ryath_Waylander wrote: »

@Dagoth_Rac gave you some good advice. SHOUTING AT THE FORUM WITH NO PUNCTUATION GUARANTEES YOU WILL GET NO MORE CONSTRUCTIVE ADVICE. AND PUTTING IN THE WORD LOL DOESN'T MAKE IT ANY LESS OFFENSIVE. Unless the problem on your end really is a sticky caplock key.

ya im on my phone and key was on and i use voice to text so it all came out in caps not attend to be shouting as you call it text has no tone

Nerouyn

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

I'm on PC NA and can deconstruct en masse without any problems. Did 29 items just a little while ago.

Filing 20 reports on the same bug won't make it get fixed any more quickly.

If you want to be pro-active in that respect, video record the bug and upload it to youtube.

That:

a) Proves that the bug is legit - the default position of many dev teams is that every bug is user error until proved otherwise

b) Shows the devs exactly what you're doing when the bug occurs - the devil really can be in the details when it comes to bugs and you might be overlooking key details in your bug reports which devs can spot in a video

c) Is kind of embarrassing for ZO. There being video content of their broken game online is bad PR and that might increase their motivation to fix it.

You might have to download and install some recording software to record, but you can find details on what and how to do that with a quick google.

If you're motivated enough to submit 20 bug reports and post here about it, I'm sure you can manage that.

Nordic__Knights

Nerouyn wrote: »

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

I'm on PC NA and can deconstruct en masse without any problems. Did 29 items just a little while ago.

Filing 20 reports on the same bug won't make it get fixed any more quickly.

If you want to be pro-active in that respect, video record the bug and upload it to youtube.

That:

a) Proves that the bug is legit - the default position of many dev teams is that every bug is user error until proved otherwise

b) Shows the devs exactly what you're doing when the bug occurs - the devil really can be in the details when it comes to bugs and you might be overlooking key details in your bug reports which devs can spot in a video

c) Is kind of embarrassing for ZO. There being video content of their broken game online is bad PR and that might increase their motivation to fix it.

You might have to download and install some recording software to record, but you can find details on what and how to do that with a quick google.

If you're motivated enough to submit 20 bug reports and post here about it, I'm sure you can manage that.

When you crash you get an pop up crash report on screen asking what you was doing at the time of crash i haven't went out my way to make SUPPORT TICKETS nor do i feel i should have to if im using their CRASH REPORT SYSTEM as attended for when an crash happens
Cant record something that your no longer seeing so tho its an good idea its an impossible one

Nerouyn

Nordic__Knights wrote: »

When you crash you get an pop up crash report on screen asking what you was doing at the time of crash i haven't went out my way to make SUPPORT TICKETS nor do i feel i should have to if im using their CRASH REPORT SYSTEM as attended for when an crash happens

Back up a bit there.

You're here in the forums complaining about having submitted 20 bug reports, as if the volume you've personally submitted should have contributed to it being fixed.

It's a weekend. We'd hope that most of the dev team would be at home. Not bug fixing.

Even then it takes time to fix any given bug.

And there could be more and worse than whatever's happening to you.

It's not happening to me and presumably also a lot of others so figuring out what's different about you - possibly something about your hardware - could be complicated.

Nordic__Knights wrote: »

Cant record something that your no longer seeing so tho its an good idea its an impossible one

Not even remotely impossible.

If the bug happens reliably enough that you've experienced it 20 times in a short period, we'd all expect you to be able to easily capture it, merely by recording your game / desktop while you play.

Yes you'll end up with a lot of useless footage but when the bug happens for the 21st time, you'll have footage.

Edit the video file.

Get rid of everything except the bug.

Upload to youtube.

daemonios

OP if you can't take advice, don't post in a public forum. Sorry you're having issues, I pointed out a possible cause, even if that's not it, your reaction certainly didn't solve it either.

Taleof2Cities

What add-ons are you running, @Nordic__Knights ... and have any of those add-ons not had an update since Harrowstorm dropped?

Nordic__Knights

Taleof2Cities wrote: »

What add-ons are you running, @Nordic__Knights ... and have any of those add-ons not had an update since Harrowstorm dropped?

I dont use any crafting add ons just mini map by (frank something or another) nothing else

Nordic__Knights

Nerouyn wrote: »

Nordic__Knights wrote: »

When you crash you get an pop up crash report on screen asking what you was doing at the time of crash i haven't went out my way to make SUPPORT TICKETS nor do i feel i should have to if im using their CRASH REPORT SYSTEM as attended for when an crash happens

Back up a bit there.

You're here in the forums complaining about having submitted 20 bug reports, as if the volume you've personally submitted should have contributed to it being fixed.

It's a weekend. We'd hope that most of the dev team would be at home. Not bug fixing.

Even then it takes time to fix any given bug.

And there could be more and worse than whatever's happening to you.

It's not happening to me and presumably also a lot of others so figuring out what's different about you - possibly something about your hardware - could be complicated.

Nordic__Knights wrote: »

Cant record something that your no longer seeing so tho its an good idea its an impossible one

Not even remotely impossible.

If the bug happens reliably enough that you've experienced it 20 times in a short period, we'd all expect you to be able to easily capture it, merely by recording your game / desktop while you play.

Yes you'll end up with a lot of useless footage but when the bug happens for the 21st time, you'll have footage.

Edit the video file.

Get rid of everything except the bug.

Upload to youtube.

This has been and issue over the last two weeks that i have had not 20 in one day and again im not putting in an in game SUPPORT TICKET am using the crash report that has came up on each of the times it has happened
Ok maybe if i used other programs that i dont have at the time i could record it with a lot of work and time and with ZOS i know it would all be an waste so WHY should i go out my way for something they can easily see by looking at their CRASH REPORT SYSTEM that details the information from the time crash happens that PLAYERS put in when the games doing something funny OH i get it the players get PAID to fix game issues development team just adds more stuff for players to find an walk around for

LadyDestiny

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

Just curious but when is the last time you deleted the saved files from the game?That may help. I do it every day before logging in.

LordGavus

Nordic__Knights wrote: »

Cant record something that your no longer seeing so tho its an good idea its an impossible one

Are you on PC?
I use the game overlay to record the previous 30 seconds, its great for catching bugs and other stupid/funny things.
I think the default shortcut is windows+alt+g

I have a whole compilation of me dying to lag and stuff like that.

Nordic__Knights

LordGavus wrote: »

Nordic__Knights wrote: »

Cant record something that your no longer seeing so tho its an good idea its an impossible one

Are you on PC?
I use the game overlay to record the previous 30 seconds, its great for catching bugs and other stupid/funny things.
I think the default shortcut is windows+alt+g

I have a whole compilation of me dying to lag and stuff like that.

Yes this has been on PC ty for information on how to do ill try it next time it happens

Nordic__Knights

Would also add im new on PC so when i decon thing i get xp for doing so could be part of issue if others who are maxed aint getting this issue to happen and items are mixed between lvls traits upgrade and style

darthgummibear_ESO

Dagoth_Rac wrote: »

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

You need to enter 1 ticket and keep replying to it over and over until it gets high enough up the support chain that it reaches someone senior enough to help you. Entering 20 tickets does the opposite of get you attention. If you do not follow up with a single ticket, ZOS sees 20 tickets that never got a followed up and assumes that the issue resolved itself. This is because about 1% of players respond to say, "Yo, I am good." Non response to a ticket is interpreted as the player no longer needing help. And most of the time that is correct! You need to pick the latest ticket, reply that their response did not help, and keep doing that if they send further responses that are not helpful. The more times you respond to a single ticket, that causes it to go up the queue to more senior support staff.

This. My last customer service issue took 8 repeated attempts on the same ticket to get resolved. The initial response you get from the first couple people feels designed to dissuade you from pursuing it. Be persistent with a single ticket.

Nordic__Knights

darthgummibear_ESO wrote: »

Dagoth_Rac wrote: »

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

You need to enter 1 ticket and keep replying to it over and over until it gets high enough up the support chain that it reaches someone senior enough to help you. Entering 20 tickets does the opposite of get you attention. If you do not follow up with a single ticket, ZOS sees 20 tickets that never got a followed up and assumes that the issue resolved itself. This is because about 1% of players respond to say, "Yo, I am good." Non response to a ticket is interpreted as the player no longer needing help. And most of the time that is correct! You need to pick the latest ticket, reply that their response did not help, and keep doing that if they send further responses that are not helpful. The more times you respond to a single ticket, that causes it to go up the queue to more senior support staff.

This. My last customer service issue took 8 repeated attempts on the same ticket to get resolved. The initial response you get from the first couple people feels designed to dissuade you from pursuing it. Be persistent with a single ticket.

Again im not turning in an in game SUPPORT TICKET im doing the CRASH REPORT the one that pops up on your screen after you crash
1) ive yet to get an email back on any of
2) ive not seen any talk about here , tweeter , or any other site development puts out information on things they are looking into due to x amount of reports on issue
3) i understand how the SUPPORT TICKET system is and have delt with it many of times , but since this is an CRASH REPORT SYSTEM issue their two different REPORTS with different ways of response
4) CRASH REPORTS are detailed by the game with all information ( location, time, fps,ping, ect. Ect.) on the report all your asked to do is state what you was doing at time of crash ( traveling,deconstruction,crafting,riding your mount ,fighting,healing,JUST STANDING THERE , ect ect )everything else the report itself has attracted already seems easy to find out what the issue was and maybe FIX it but then this is zos it well be 3 years before that gets on the to done list because its got so far out of control

Lysette

Hm, I created and deconstructed just a short while ago hundreds of rings and deconstructed them in groups of 10 with no problem at all. But I've done that at home, not at a public crafting station.

Dagoth_Rac

Nordic__Knights wrote: »

darthgummibear_ESO wrote: »

Dagoth_Rac wrote: »

Nordic__Knights wrote: »

Every time now that i try to deconstruct items in groups of 10 or more i get kicked off ive put in 20 reports yet nothing has been said nor fixed with this can it be looked at im sick of it tbh

You need to enter 1 ticket and keep replying to it over and over until it gets high enough up the support chain that it reaches someone senior enough to help you. Entering 20 tickets does the opposite of get you attention. If you do not follow up with a single ticket, ZOS sees 20 tickets that never got a followed up and assumes that the issue resolved itself. This is because about 1% of players respond to say, "Yo, I am good." Non response to a ticket is interpreted as the player no longer needing help. And most of the time that is correct! You need to pick the latest ticket, reply that their response did not help, and keep doing that if they send further responses that are not helpful. The more times you respond to a single ticket, that causes it to go up the queue to more senior support staff.

This. My last customer service issue took 8 repeated attempts on the same ticket to get resolved. The initial response you get from the first couple people feels designed to dissuade you from pursuing it. Be persistent with a single ticket.

Again im not turning in an in game SUPPORT TICKET im doing the CRASH REPORT the one that pops up on your screen after you crash
1) ive yet to get an email back on any of
2) ive not seen any talk about here , tweeter , or any other site development puts out information on things they are looking into due to x amount of reports on issue
3) i understand how the SUPPORT TICKET system is and have delt with it many of times , but since this is an CRASH REPORT SYSTEM issue their two different REPORTS with different ways of response
4) CRASH REPORTS are detailed by the game with all information ( location, time, fps,ping, ect. Ect.) on the report all your asked to do is state what you was doing at time of crash ( traveling,deconstruction,crafting,riding your mount ,fighting,healing,JUST STANDING THERE , ect ect )everything else the report itself has attracted already seems easy to find out what the issue was and maybe FIX it but then this is zos it well be 3 years before that gets on the to done list because its got so far out of control

Crash reports are not customer service tickets. If you want ZOS to look into your particular problem, you need to enter a customer service ticket. They may ask you to send them the log created by your crash or they themselves will hunt down a log already submitted automatically by a prior crash. The crash logs are generally used by ZOS when lots of players are experiencing an identical issue. But this issue does not seem widespread. If you want ZOS to investigate your crash, you need to send a support ticket and open a case and force them to investigate. For better or worse, the game must crash a million times per day across the entire player population. They are not going to single out your crash for help without prodding them via a support ticket.