The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of April 22:
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
Fix ESO Plus - permanently
Gnortranermara
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Premise 1: ESO is practically unplayable without ESO Plus for those who had it previously (because we have packed inventories, banks, and housing).
Premise 2: ESO Plus access fails to function sometimes, making the game unplayable for PAYING customers.
Conclusion: You need a backup plan for times when membership validation stops working.
Not having a mechanism in place to RAPIDLY fix this is irresponsible for a company selling service subscriptions. Thousands of people are stuck at home unable to enjoy the entertainment they paid for because ZOS has failed to implement a backup plan for a BUGGY subscription service that has a well-established history of failing in the past, continues to fail, and is currently failing. Customers including myself have suggested a backup plan or grace period to bridge these occasional gaps in service.
Failing to fix an ongoing and recurring problem for paying subscribers is irresponsible customer service. This couldn't have happened at a worse time for thousands of people who are locked up at home, and it is 100% ZOS' fault. Not XBox or COVID-19 or any other third party or external force. It's all on ZOS. You already know the existing system experiences failures and a backup plan was entirely within your capability, but you didn't heed customer requests to implement one when your service failed in the past, placing the blame for this outage and all future ones squarely on your shoulders.
I'm sure you're all safely working from home (you SHOULD be - assuming Zenimax treats its employees better than its customers.... hopefully a safe assumption), so it may not be so easy to fix right this moment, but this needs to be on the agenda moving forward. There is NO EXCUSE for paying customers to lose access to a subscription service.
Edited by Gnortranermara on March 21, 2020 6:17PM Premise 2: ESO Plus access fails to function sometimes, making the game unplayable for PAYING customers.
Conclusion: You need a backup plan for times when membership validation stops working.
Not having a mechanism in place to RAPIDLY fix this is irresponsible for a company selling service subscriptions. Thousands of people are stuck at home unable to enjoy the entertainment they paid for because ZOS has failed to implement a backup plan for a BUGGY subscription service that has a well-established history of failing in the past, continues to fail, and is currently failing. Customers including myself have suggested a backup plan or grace period to bridge these occasional gaps in service.
Failing to fix an ongoing and recurring problem for paying subscribers is irresponsible customer service. This couldn't have happened at a worse time for thousands of people who are locked up at home, and it is 100% ZOS' fault. Not XBox or COVID-19 or any other third party or external force. It's all on ZOS. You already know the existing system experiences failures and a backup plan was entirely within your capability, but you didn't heed customer requests to implement one when your service failed in the past, placing the blame for this outage and all future ones squarely on your shoulders.
I'm sure you're all safely working from home (you SHOULD be - assuming Zenimax treats its employees better than its customers.... hopefully a safe assumption), so it may not be so easy to fix right this moment, but this needs to be on the agenda moving forward. There is NO EXCUSE for paying customers to lose access to a subscription service.
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![[Deleted User]](https://us.v-cdn.net/5020507/uploads/06301530861bfae62d56b72eef4ac33d.png)
[Deleted User]Soul ShrivenHello everyone,
With this thread under the same subject as this thread here, we're going to go ahead and close this one down. Please feel free to continue this discussion on the more active thread to keep all feedback in one spot and for easier access for updates.
Thank you for understanding.0
This discussion has been closed.