Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
Food for thought people
Joxer61
✭✭✭✭✭
This from the ESOlogs site speaks volumes and I for one think we ALL need to step back and just chill with complaints and what have you, the ZOS folks are in this as much as any of us. Small bit of compassion goes a long way in these times. EVERYONE be safe and game on!! 
"March 19, 2020 - With the COVID-19 quarantine situation, our ability to operate the site has been severely impacted. All of us involved with the site now have kids stuck at home, and between needing to stay on top of their activities and dealing with their online schoolwork, our ability to work on the site has been greatly disrupted. If you have filed support tickets, please have patience, as the response time right now is going to be slow. It may take more than a week at this point for your support requests to be handled.
We will strive to have raid support ready for new tiers as they come out, but in this environment, and with our ability to work severely curtailed, new raids may not be immediately supported on day one. We're in uncharted territory here, and we ask that you have patience and bear with us during this difficult time. Stay safe out there."
"March 19, 2020 - With the COVID-19 quarantine situation, our ability to operate the site has been severely impacted. All of us involved with the site now have kids stuck at home, and between needing to stay on top of their activities and dealing with their online schoolwork, our ability to work on the site has been greatly disrupted. If you have filed support tickets, please have patience, as the response time right now is going to be slow. It may take more than a week at this point for your support requests to be handled.
We will strive to have raid support ready for new tiers as they come out, but in this environment, and with our ability to work severely curtailed, new raids may not be immediately supported on day one. We're in uncharted territory here, and we ask that you have patience and bear with us during this difficult time. Stay safe out there."
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Teneriel✭✭✭I've been wondering how they're coping. Thank you so much for posting this. I hope people read it and take it to heart.6 -
D0PAMINE✭✭✭✭✭
✭✭I've been on the front lines because I work in a Pharmacy. It's something we're all just going to have to get through and that takes time.9 -
newtinmpls✭✭✭✭✭
✭✭✭✭I work in a clinic and also in urgent care. Really sucks for everyone right now.
Blessings to everyone.Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.***Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis10 -
snoozy✭✭✭✭✭
✭[Snip]
of course the pandemic also impacts them. and i wish for them to stay safe and healthy just as i do for everyone else.
but that's not a reason to stop valid complaints about game performance and combat changes
[Edited for baiting]Edited by ZOS_Volpe on March 22, 2020 10:45PMPC EU17 -
Joxer61✭✭✭✭✭[Snip].
of course the pandemic also impacts them. and i wish for them to stay safe and healthy just as i do for everyone else.
but that's not a reason to stop valid complaints about game performance and combat changes
[Edited for baiting]
[Snip] just take some extra thought when you do post something instead of the typical OMG game is broken crap, that's all.
[Edited for removed content]Edited by ZOS_Volpe on March 22, 2020 10:46PM7 -
CMDR_Un1k0rn✭✭✭✭✭
✭✭I agree OP.
People need to get their heads out of the sand.
ZOS are people, they have families, and they WILL NOT be deemed essential workers.
Remember this.In-game username: Un1korn | Happy member of the PCNA UESP guild (Resident Daggerfall Covenant enjoyer) | Main & basically only character: Crucian Vulpin, Imperial Dragonknight of the Daggerfall Covenant, and Undaunted Bulwark (I tank) | Mountain bike enjoyer and vulpine appreciator | If you know me from PCEU: No | To ZOS: THANK YOU FOR LETTING ME BRING MY HORSE INTO BATTLE!13 -
Lysette✭✭✭✭✭
✭✭✭✭✭This is related to support tickets only - otherwise their jobs can to a big part be done remotely - it is not as if one couldn't access a pc or server remotely. So performance related issues can still be worked on, even when at home.Edited by Lysette on March 21, 2020 1:06PM2 -
BXR_Lonestar✭✭✭✭✭
✭For all its problems, ESO is still a game that I WANT to still log on and play every night. The Zos devs aren't perfect, but they aren't so poorly mismanaging the game/franchise that it made me quit their game for good like Bungie did with Destiny.6 -
ZonasArch✭✭✭✭✭
✭✭The problem is that the people whining here are usually the same bunch of spoiled entitled brats that are so sure the universe has its center in their belly button. They don't care about you, me, devs, anyone. "I'm paying!" They'll say... And that seems to be the only argument they care about. They paid, therefore they own you, your life and you have no more rights. You are not allowed to have a family to love, or feelings of any sort..
As much as I agree with you OP, I have decided long ago to direct my energy into saying nice things and being positive and supportive of the devs that gave us such an awesome game, instead of wasting my energy trying to convince the blind to see and the deaf to hear. Two ways of helping I guess... Being a sword or being a shield. And this isn't white knighting, btw, just being a good, empathetic human.
And no, the game isn't perfect (far from it), but it's still pretty damn awesome.
13 -
ZonasArch✭✭✭✭✭
✭✭[Snip].
of course the pandemic also impacts them. and i wish for them to stay safe and healthy just as i do for everyone else.
but that's not a reason to stop valid complaints about game performance and combat changes
[Edited for baiting]
It is time to stop, though... No one is happy right now. They don't need added stress over something they are already stressed about. Working conditions are probably horrible at home for this kind of work. Your complaints, valid as they actually are, can be done in a ticket and waited out. We're all in the same ship, world wide. Whining inconsiderately won't make it any better to anyone.
Remember these people have families, they are humans and they probably also locked up at home.Edited by ZOS_Volpe on March 22, 2020 10:47PM7 -
Sylvermynx✭✭✭✭✭
✭✭✭✭✭Actually the OP's quote is about those who run ESOLogs, not ZOS. We don't really know what's going on at ZOS, though it is likely they are working from home as well.Edited by Sylvermynx on March 21, 2020 1:30PM2 -
GreenhaloX✭✭✭✭✭
✭Sylvermynx wrote: »Actually the OP's quote is about those who run ESOLogs, not ZOS. We don't really know what's going on at ZOS, though it is likely they are working from home as well.
Oh man.. that would be a dream job; being able to work from home in your underwears writing codes or whatever devs do for an award-winning MMO game. Minus, the nagging wife and interrupting kids. Haaa2 -
Tigerseye✭✭✭✭✭
✭✭✭The problem is that the people whining here are usually the same bunch of spoiled entitled brats that are so sure the universe has its center in their belly button. They don't care about you, me, devs, anyone. "I'm paying!" They'll say... And that seems to be the only argument they care about. They paid, therefore they own you, your life and you have no more rights. You are not allowed to have a family to love, or feelings of any sort..
As much as I agree with you OP, I have decided long ago to direct my energy into saying nice things and being positive and supportive of the devs that gave us such an awesome game, instead of wasting my energy trying to convince the blind to see and the deaf to hear. Two ways of helping I guess... Being a sword or being a shield. And this isn't white knighting, btw, just being a good, empathetic human.
And no, the game isn't perfect (far from it), but it's still pretty damn awesome.
Instead of blaming customers for complaining about a purchase they made, maybe blame a corporatist run system, which promotes the exploitation of its workers and (if it can get away with it) its customers, too.
Both of whom, incidentally, are often the same people...
Yes, I agree that taking a small step back from consumer complaints, for a while, may be a good idea, but (in general) don't blame the player, blame the game.
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Tigerseye✭✭✭✭✭
✭✭✭[Snip].
of course the pandemic also impacts them. and i wish for them to stay safe and healthy just as i do for everyone else.
but that's not a reason to stop valid complaints about game performance and combat changes
[Edited for baiting]
It is time to stop, though... No one is happy right now. They don't need added stress over something they are already stressed about. Working conditions are probably horrible at home for this kind of work. Your complaints, valid as they actually are, can be done in a ticket and waited out. We're all in the same ship, world wide. Whining inconsiderately won't make it any better to anyone.
Remember these people have families, they are humans and they probably also locked up at home.
Unless someone has babies, or very small children, working conditions are, normally, less horrible at home, if anything.
They avoid the commute, for one thing.Edited by ZOS_Volpe on March 22, 2020 10:48PM1 -
Tigerseye✭✭✭✭✭
✭✭✭You know who you should mainly be worried about, in the UK, at least?
The self employed.
Who are getting no financial help, at all, through this (so far).5 -
Cavedog✭✭✭✭✭
✭ESO logs is not ESO, Zenimax or anything else directly game related.
This kind of work is the kind of work most easily done from home....so sympathy is in order for everyone to be sure, but in perspective.
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SirLeeMinion✭✭✭✭✭Unless someone has babies, or very small children, working conditions are, normally, less horrible at home, if anything.
They avoid the commute, for one thing.
You would be hard-pressed to argue that the home is a more productive environment for someone who usually goes to the office. Those who are suddenly home-schooling kids and trying to balance who gets computer time for online classwork versus work versus making pointless posts on the forum... er... yeah, logging out now.
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Elsonso✭✭✭✭✭
✭✭✭✭✭Sylvermynx wrote: »Actually the OP's quote is about those who run ESOLogs, not ZOS. We don't really know what's going on at ZOS, though it is likely they are working from home as well.
Twitter suggests that they are, in fact, working from home, in all capacities that allow it.It is time to stop, though... No one is happy right now. They don't need added stress over something they are already stressed about. Working conditions are probably horrible at home for this kind of work. Your complaints, valid as they actually are, can be done in a ticket and waited out. We're all in the same ship, world wide. Whining inconsiderately won't make it any better to anyone.
This.
All of this is a job to ZOS employees, and they are doing that job. Whether they are at the office, meeting in person, or at home, meeting over Slack/WebEx/Teams.
Everything will just be a tad less efficient. A little less productive. A little harder, or longer, to accomplish.
Edited by Elsonso on March 21, 2020 4:54PM4 -
ZonasArch✭✭✭✭✭
✭✭[Snip].
of course the pandemic also impacts them. and i wish for them to stay safe and healthy just as i do for everyone else.
but that's not a reason to stop valid complaints about game performance and combat changes
[Edited for baiting]
It is time to stop, though... No one is happy right now. They don't need added stress over something they are already stressed about. Working conditions are probably horrible at home for this kind of work. Your complaints, valid as they actually are, can be done in a ticket and waited out. We're all in the same ship, world wide. Whining inconsiderately won't make it any better to anyone.
Remember these people have families, they are humans and they probably also locked up at home.
Unless someone has babies, or very small children, working conditions are, normally, less horrible at home, if anything.
They avoid the commute, for one thing.
Commutes do suck, 100% with you on this one, but I was thinking horrible as far as data transfer, team work, meetings, even deadlines for the less disciplined. Too many compromises. Not to mention the psychological aspect of being almost literally locked up.
Then again, couches *are* pretty comfortable, and your home office chair is also probably more comfortable than what you have at work too...Edited by ZOS_Volpe on March 22, 2020 10:50PM1 -
ZonasArch✭✭✭✭✭
✭✭You know who you should mainly be worried about, in the UK, at least?
The self employed.
Who are getting no financial help, at all, through this (so far).
At all? Damn... Even here in Brazil there's something going already... Not nearly enough, but something...
Feeling sorry for them now. 0 -
Joxer61✭✭✭✭✭im aware the quote/post is from the ESO Logs and stated as such. Was just used as an example to show that everyone is in this, as I am sure the forums devs are as well. Sheesh people......cut a guy some slack.....3
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luen79rwb17_ESO✭✭✭✭✭
✭Tough times. Nowadays we all gotta do an effort to show the best part of our humanity. If we require a service from any company we should remember that there's workers out there with families and needs like all of us.PC/DC/NAserver
V16 sorc - V16 temp - V16 dk - V1 nb - V1 temp - V1 dk3 -
BomblePants✭✭✭✭✭
✭I think we should extend some sympathy for the supermarket workers too.... Apart from the hospitals which at least exercise some infection control they are probably the most dangerous place to be right now.
Haven’t been playing the game much but I’m all for a little slack for all the little people, everywhere. It’s the people in places of power we need to direct our attention to.... in the game or otherwise
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Elsonso✭✭✭✭✭
✭✭✭✭✭BomblePants wrote: »I think we should extend some sympathy for the supermarket workers too.... Apart from the hospitals which at least exercise some infection control they are probably the most dangerous place to be right now.
Yes. In Minnesota, grocery store employees have been classified as emergency workers.Edited by Elsonso on March 22, 2020 12:16PM3 -
BomblePants✭✭✭✭✭
✭Well I work for a company in the UK owned by Walmart.... and even though every other business including schools etc is now shut, the store is still open - and I can tell you that thousands of people are still pouring in every day... it has made little or no difference to people’s habits at all.
And I bet those ‘emergency workers’ aren’t receiving any increase in pay that reflects the danger they are forced into every time they go into work...
Pelitine struck hard this time....
Be kind people... if only for a few months...2 -
TheFM✭✭✭✭✭
✭✭This from the ESOlogs site speaks volumes and I for one think we ALL need to step back and just chill with complaints and what have you, the ZOS folks are in this as much as any of us. Small bit of compassion goes a long way in these times. EVERYONE be safe and game on!!
"March 19, 2020 - With the COVID-19 quarantine situation, our ability to operate the site has been severely impacted. All of us involved with the site now have kids stuck at home, and between needing to stay on top of their activities and dealing with their online schoolwork, our ability to work on the site has been greatly disrupted. If you have filed support tickets, please have patience, as the response time right now is going to be slow. It may take more than a week at this point for your support requests to be handled.
We will strive to have raid support ready for new tiers as they come out, but in this environment, and with our ability to work severely curtailed, new raids may not be immediately supported on day one. We're in uncharted territory here, and we ask that you have patience and bear with us during this difficult time. Stay safe out there."
This is all online. They can literally do everything from home, and if they can't for whatever reason, they should have had a plan in place.0 -
Joxer61✭✭✭✭✭This from the ESOlogs site speaks volumes and I for one think we ALL need to step back and just chill with complaints and what have you, the ZOS folks are in this as much as any of us. Small bit of compassion goes a long way in these times. EVERYONE be safe and game on!!
"March 19, 2020 - With the COVID-19 quarantine situation, our ability to operate the site has been severely impacted. All of us involved with the site now have kids stuck at home, and between needing to stay on top of their activities and dealing with their online schoolwork, our ability to work on the site has been greatly disrupted. If you have filed support tickets, please have patience, as the response time right now is going to be slow. It may take more than a week at this point for your support requests to be handled.
We will strive to have raid support ready for new tiers as they come out, but in this environment, and with our ability to work severely curtailed, new raids may not be immediately supported on day one. We're in uncharted territory here, and we ask that you have patience and bear with us during this difficult time. Stay safe out there."
This is all online. They can literally do everything from home, and if they can't for whatever reason, they should have had a plan in place.
and you totally miss the point.....4 -
barney2525✭✭✭✭✭
✭✭✭[Snip].
of course the pandemic also impacts them. and i wish for them to stay safe and healthy just as i do for everyone else.
but that's not a reason to stop valid complaints about game performance and combat changes
[Edited for baiting]
I think I heard this same point on CNN
and don't forget you can now start complaining about the length of time its gonna take to resolve tickets. After all, the virus is going to leave them shorthanded on the tech side too but that won't stop your complaints.
People are wonderful when they pull together like this
IMHO Edited by ZOS_Volpe on March 22, 2020 10:51PM2 -
Gnortranermara✭✭✭✭✭
✭100% agreed that people should lay off any and all time-related expectations. Normal expectations are out the window. Things will get fixed when they get fixed. We have no idea how many people are involved in any particular task, and no idea what those people are dealing with (personal sickness, family sickness, childcare, local lockdowns, company policies, etc). It's a game and there's plenty of other stuff to do. Extraordinary circumstances require extraordinary patience and understanding.
But I don't agree that criticism should be stifled when it comes to fixing things in the future, after the worst of this situation blows over and we get back to some normalcy. They had it within their power to prepare a rapid, customer-friendly solution for such situations before it happened. They chose not to. That's a mistake that shouldn't be repeated again. Subscription validation lapses are a preventable problem.2
