Anyone ever buy crowns over steam and NOT RECEIVED THEM?

Nyladreas

I just today bought 29.5k crowns over steam, and have yet to receive a single one after waiting for about 7 hours already.

I tried to contact steam support but to no avail so far... I'm trying real hard to stay patient but this is a load of money getting lost somewhere on the way... And I'm getting increasingly frustrated

Has anyone experienced this before?

(it was 3 separate purchases of 21k, 5.5k and 3k which makes this even weirder)

bmnoble

Nope I own the game on STEAM but I always buy straight through the ESO website, crowns go straight into my account the moment the purchase is finished. Only thing I buy on STEAM is the new chapters.

I would say put in a ticket to support in game, explain your situation, should be able to provide screen shots of your receipt from STEAM as evidence and reply to the auto message they send to make sure you get a real person, be a lot faster than waiting for STEAM support to get back to you.

Nyladreas

bmnoble wrote: »

Nope I own the game on STEAM but I always buy straight through the ESO website, crowns go straight into my account the moment the purchase is finished. Only thing I buy on STEAM is the new chapters.

I would say put in a ticket to support in game, explain your situation, should be able to provide screen shots of your receipt from STEAM as evidence and reply to the auto message they send to make sure you get a real person, be a lot faster than waiting for STEAM support to get back to you.

Well I figured this would mainly be on steam since they handle the whole purchase and use different pricings than the ESO website, but good point nonetheless. Maybe I should contact both of them.

BoraxFlux

Happened to me, copy/paste of my post from an earlier thread:

Underneath my history with the Crowns issue, hope it helps to see the progress and get an impression of what lies ahead of you.
Communication string truncated (polite intro's & outro's, names and personal details)

22-10 Me:
The crowns I bought are not visible in the crown store of Elder Scrolls Online, usually they show up right after the purchase, what is causing the delay? And can it be solved?

23-10 STEAM-help:
I have taken a look and our records show the transaction was successful. It is possible that there is just a delay in the servers. However if the purchase is missing in-game, you will need to contact the game’s support department directly. They can verify the status of your purchase and add the missing content if there has been an error.
Be sure to include the Steam Transaction ID as proof of purchase:
Navigate to Steam Help and log in with your Steam account.
After you have logged in, click on Purchases.
Find the in-game purchase and click on it to view your receipt. The Transaction ID is included in the purchase details.
You can reach The Elder Scrolls Online support by using the information from the Official Support section found here.
If they are unable to correct the issue, please provide a copy of your communication with them in your next response.

23-10 Me:
I bought [x] Crowns via Steam, please find the transaction details and the reaction of Steam support below. The Crowns didn't came trough in the Crown store, Steam says the transaction on their side was succesfull. Can you resolve this please?
I Bought the Crowns to purchase [name of purchase]
[added transaction details]
[added response from STEAM-help on 31-10]
[added my ESO ID]
[added item name of the purchase]

25-10 ESO Support team:
We are very sorry that there has been a delay in receiving the crowns from your purchase or monthly ESO plus crowns allotment.
In order to receive your crowns we recommend the following troubleshooting steps:

• Log out and back into the game.
• Check your bank statement to make sure the payment has been made. Sometimes your bank or other financial institution can take longer to deliver the funds which can result in the delay you are seeing.

Please note: in some cases, crowns can take up to 24-48 hours to be delivered due to constraints from transaction processing by financial institutions
If the amount of crowns you are owed is not displayed or is still incorrect after 24 hours has passed, please feel free to reply to this email so our support team can look into it further.

27-10 Me:
I've checked my bank-account for the last time a few moments ago, the payment has been made and not cancelled nor returned to my bank-account.
Still the [x] Crowns have not arrived in game.
I did bought [name of purchase] by buying new crowns and it worked fine this time. But I'd still like to receive the [x] Crowns I bought.
Can you resolve it please?

29-10 ESO Support team:
If you purchased Crown Packs on Steam, but do not see them in game, you should ensure that you have linked your Steam and ESO accounts and that you have logged in using the Steam client.
If you are playing on the EU Server and recently linked your Steam Account, it is possible that it did not properly link. We recommend logging in briefly to the North American server, which should complete the link if it did not link properly previously.
If this is issue is still not resolved, please send us the Proof of Purchase so we may assist you further.
For what we need to do on our end, we really need a proof of purchase from Steam. I understand that they said to send the Transaction ID. However, we are unable to find anything. When we ask for proof of purchase, we require a receipt, invoice, or screenshot showing the product transaction.
Your proof of purchase must include all information listed below to ensure we can verify your purchases with other retailers.
Your proof of purchase must include the following:

• Product name
• Date of purchase
• Purchase amount

In the case of a digital purchase, the identity of the purchaser as detailed below
Proof of purchase from the Steam store must include your Steam ID or e-mail address. Details on how to find this information are below:

• Open your Steam Client
• Click your name in the upper right hand corner
• Select Account Details
• Under "Store and Purchase History" click the link to "View Purchase History"

Once we have the information we can get to the bottom of this.
If you have any questions or concerns please let us know.

30-10 Me:
I have logged into the NA server, out and in again, played again on the EU server, waited a day but the crowns still aren't visible.
I still require your assistance.
Underneath the item name and transaction name. The transaction ID was needed according to the Steam-helpdesk as proof
[added item name]
[added transaction ID]

01-11ESO Support team:
For what we need to do on our end, we really need a proof of purchase from Steam. I understand that they said to send the Transaction ID. However, we are unable to find anything. When we ask for proof of purchase, we require a receipt, invoice, or screenshot showing the product transaction.
Your proof of purchase must include all information listed below to ensure we can verify your purchases with other retailers.
Your proof of purchase must include the following:

• Product name
• Date of purchase
• Purchase amount

In the case of a digital purchase, the identity of the purchaser as detailed below
Proof of purchase from the Steam store must include your Steam ID or e-mail address. Details on how to find this information are below:

• Open your Steam Client
• Click your name in the upper right hand corner
• Select Account Details
• Under "Store and Purchase History" click the link to "View Purchase History"

Once we have the information we can get to the bottom of this.

2-11 Me:
Can't upload the screenshots (jpeg), got one of 55KB and one of 66KB, the website issues a pop-up with "warning, you have reached the limit of files that may be uploaded". What is the maximum size of the uploads, or does the total conversation of the ticket add to that limit? If sending via this ticket system doesn't work, is there another way to get the screenshots to ESO help?
I'll copy/paste the text I got from Steam in my email, [STEAM ID] is my steam ID, maybe it helps:
[added invoice details]

02-11 ESO Support team:
Thank you for attempting to send the proof of purchase, however, we are not able to accept the proof of purchase as a copy and paste file.
Please ensure that you are sending the proof of purchase as an attachment to your email reply. The file sizes that were specified should be small enough to be sent as an attachment to your next email reply.
If you are unable to send the proof of purchase, you may wish to try a different browser.

03-11 Me:
Attaching the files helped with another browser, thanks!
Please find them underneath.
[snippets of screenshots attached]

03-11 ESO Support team:
I sincerely apologize, we are unable to accept the Proof of Purchase provided since the images have been cropped. We cannot accept screenshots that have been edited or cropped in any way. Please retake the proof of screenshot when you have a moment.
If you ever have any other questions or concerns, do not hesitate to contact us again! We'll be happy to assist you.
Thank you for your continued interest and support!

03-11 Me:
Please see attached. I do hope, this is enough to resolve it.
[screenshots attached]

03-11 ESO Support team:
Good news! I have added [x] crowns to your account. You should see them on your next log in.

03-11 Me:
Woooohooooooo!

Sylvermynx

Wow. What a PITA. Hope this doesn't happen often....

Nyladreas

BoraxFlux wrote: »

Happened to me, copy/paste of my post from an earlier thread:

Underneath my history with the Crowns issue, hope it helps to see the progress and get an impression of what lies ahead of you.
Communication string truncated (polite intro's & outro's, names and personal details)

22-10 Me:
The crowns I bought are not visible in the crown store of Elder Scrolls Online, usually they show up right after the purchase, what is causing the delay? And can it be solved?

23-10 STEAM-help:
I have taken a look and our records show the transaction was successful. It is possible that there is just a delay in the servers. However if the purchase is missing in-game, you will need to contact the game’s support department directly. They can verify the status of your purchase and add the missing content if there has been an error.
Be sure to include the Steam Transaction ID as proof of purchase:
Navigate to Steam Help and log in with your Steam account.
After you have logged in, click on Purchases.
Find the in-game purchase and click on it to view your receipt. The Transaction ID is included in the purchase details.
You can reach The Elder Scrolls Online support by using the information from the Official Support section found here.
If they are unable to correct the issue, please provide a copy of your communication with them in your next response.

23-10 Me:
I bought [x] Crowns via Steam, please find the transaction details and the reaction of Steam support below. The Crowns didn't came trough in the Crown store, Steam says the transaction on their side was succesfull. Can you resolve this please?
I Bought the Crowns to purchase [name of purchase]
[added transaction details]
[added response from STEAM-help on 31-10]
[added my ESO ID]
[added item name of the purchase]

25-10 ESO Support team:
We are very sorry that there has been a delay in receiving the crowns from your purchase or monthly ESO plus crowns allotment.
In order to receive your crowns we recommend the following troubleshooting steps:

• Log out and back into the game.
• Check your bank statement to make sure the payment has been made. Sometimes your bank or other financial institution can take longer to deliver the funds which can result in the delay you are seeing.

Please note: in some cases, crowns can take up to 24-48 hours to be delivered due to constraints from transaction processing by financial institutions
If the amount of crowns you are owed is not displayed or is still incorrect after 24 hours has passed, please feel free to reply to this email so our support team can look into it further.

27-10 Me:
I've checked my bank-account for the last time a few moments ago, the payment has been made and not cancelled nor returned to my bank-account.
Still the [x] Crowns have not arrived in game.
I did bought [name of purchase] by buying new crowns and it worked fine this time. But I'd still like to receive the [x] Crowns I bought.
Can you resolve it please?

29-10 ESO Support team:
If you purchased Crown Packs on Steam, but do not see them in game, you should ensure that you have linked your Steam and ESO accounts and that you have logged in using the Steam client.
If you are playing on the EU Server and recently linked your Steam Account, it is possible that it did not properly link. We recommend logging in briefly to the North American server, which should complete the link if it did not link properly previously.
If this is issue is still not resolved, please send us the Proof of Purchase so we may assist you further.
For what we need to do on our end, we really need a proof of purchase from Steam. I understand that they said to send the Transaction ID. However, we are unable to find anything. When we ask for proof of purchase, we require a receipt, invoice, or screenshot showing the product transaction.
Your proof of purchase must include all information listed below to ensure we can verify your purchases with other retailers.
Your proof of purchase must include the following:

• Product name
• Date of purchase
• Purchase amount

In the case of a digital purchase, the identity of the purchaser as detailed below
Proof of purchase from the Steam store must include your Steam ID or e-mail address. Details on how to find this information are below:

• Open your Steam Client
• Click your name in the upper right hand corner
• Select Account Details
• Under "Store and Purchase History" click the link to "View Purchase History"

Once we have the information we can get to the bottom of this.
If you have any questions or concerns please let us know.

30-10 Me:
I have logged into the NA server, out and in again, played again on the EU server, waited a day but the crowns still aren't visible.
I still require your assistance.
Underneath the item name and transaction name. The transaction ID was needed according to the Steam-helpdesk as proof
[added item name]
[added transaction ID]

01-11ESO Support team:
For what we need to do on our end, we really need a proof of purchase from Steam. I understand that they said to send the Transaction ID. However, we are unable to find anything. When we ask for proof of purchase, we require a receipt, invoice, or screenshot showing the product transaction.
Your proof of purchase must include all information listed below to ensure we can verify your purchases with other retailers.
Your proof of purchase must include the following:

• Product name
• Date of purchase
• Purchase amount

In the case of a digital purchase, the identity of the purchaser as detailed below
Proof of purchase from the Steam store must include your Steam ID or e-mail address. Details on how to find this information are below:

• Open your Steam Client
• Click your name in the upper right hand corner
• Select Account Details
• Under "Store and Purchase History" click the link to "View Purchase History"

Once we have the information we can get to the bottom of this.

2-11 Me:
Can't upload the screenshots (jpeg), got one of 55KB and one of 66KB, the website issues a pop-up with "warning, you have reached the limit of files that may be uploaded". What is the maximum size of the uploads, or does the total conversation of the ticket add to that limit? If sending via this ticket system doesn't work, is there another way to get the screenshots to ESO help?
I'll copy/paste the text I got from Steam in my email, [STEAM ID] is my steam ID, maybe it helps:
[added invoice details]

02-11 ESO Support team:
Thank you for attempting to send the proof of purchase, however, we are not able to accept the proof of purchase as a copy and paste file.
Please ensure that you are sending the proof of purchase as an attachment to your email reply. The file sizes that were specified should be small enough to be sent as an attachment to your next email reply.
If you are unable to send the proof of purchase, you may wish to try a different browser.

03-11 Me:
Attaching the files helped with another browser, thanks!
Please find them underneath.
[snippets of screenshots attached]

03-11 ESO Support team:
I sincerely apologize, we are unable to accept the Proof of Purchase provided since the images have been cropped. We cannot accept screenshots that have been edited or cropped in any way. Please retake the proof of screenshot when you have a moment.
If you ever have any other questions or concerns, do not hesitate to contact us again! We'll be happy to assist you.
Thank you for your continued interest and support!

03-11 Me:
Please see attached. I do hope, this is enough to resolve it.
[screenshots attached]

03-11 ESO Support team:
Good news! I have added [x] crowns to your account. You should see them on your next log in.

03-11 Me:
Woooohooooooo!

Wow what a lengthy process... That's insane... what the heck...

BoraxFlux

Nyladreas wrote: »

Wow what a lengthy process... That's insane... what the heck...

What would be decent is this: customer has problem with Steam and files a complaint(ticket). Steam contacts ESO and resolves problem for customer.

I can understand the transaction can take some time, but not the haggling with screenshots and repeated transaction information where Steam has all the information readily available for ESO,. It didn't work like that in 2018 at the least.

Bradyfjord

@Nyladreas Is there a 'product code' in your steam library for it? It might be that you have to activate it somehow, like a steam dlc for a game might have its own code. (just brainstorming) I hope you get this issue fixed.

Nyladreas

Bradyfjord wrote: »

@Nyladreas Is there a 'product code' in your steam library for it? It might be that you have to activate it somehow, like a steam dlc for a game might have its own code. (just brainstorming) I hope you get this issue fixed.

@Bradyfjord I tried looking actually, but couldn't find anything, any specific place on steam I might ve missed??

Donny_Vito

I'd definitely file support ticket. That purchase can be tracked and verified fairly easy, so they should be able to resolve it.

Nemesis7884

Nyladreas wrote: »

I just today bought 29.5k crowns over steam, and have yet to receive a single one after waiting for about 7 hours already.

I tried to contact steam support but to no avail so far... I'm trying real hard to stay patient but this is a load of money getting lost somewhere on the way... And I'm getting increasingly frustrated

Has anyone experienced this before?

(it was 3 separate purchases of 21k, 5.5k and 3k which makes this even weirder)

oh damn and i was wondering why i suddenly received free crowns without purchase... thanks dude!

A_Silverius

Yeap, happened to me before. The problem for me was owning the steam version of ESO but I downloaded the game client from the ESO website. I fixed it by uninstalling the game and reinstalling the steam version. That also meant downloading the damn game twice because ZOS cannot be bothered to update the game version on steam.... After that was done, I immediately received the crowns after logging in.

I think the problem is that the crowns are being sent through the steam servers but it doesn't show up in your account because you might be using the non steam version of ESO, therefore it doesn't detect the account steam servers are trying to send the crowns to.

If you're using the steam version already make sure you are logging into ESO from steam.

Hope I helped, good luck!

Nyladreas

Nemesis7884 wrote: »

Nyladreas wrote: »

I just today bought 29.5k crowns over steam, and have yet to receive a single one after waiting for about 7 hours already.

I tried to contact steam support but to no avail so far... I'm trying real hard to stay patient but this is a load of money getting lost somewhere on the way... And I'm getting increasingly frustrated

Has anyone experienced this before?

(it was 3 separate purchases of 21k, 5.5k and 3k which makes this even weirder)

oh damn and i was wondering why i suddenly received free crowns without purchase... thanks dude!

Ugh....

Neoealth

Never had any problems. Bought crowns on steam a few times and always had them waiting for me in game.

Are you sure you're not accidentally buying crowns for another account? Either that or your bank screwed up with the payment. Check to see if they money was really taken.

Lady_Linux

if you were in the game then you should logout of the game completely and close the launcher too then sign back in. They are likely there then.

Hippie4927

I had that happen one time and according to Steam, they are only responsible for getting the payment for the crowns. ZOS is responsible for getting the crowns into your game. Therefore, contact ZOS support and attach a copy of the Steam receipt that gets emailed to you. When I did that, my crowns arrived ingame very quickly.

daemonor

I had an issue once of not getting eso + after buying it (not on steam tho), i messaged the in game support and they resolved the issue very fast with no arguing and gave extra crowns for the inconvenience...was surprised tbh

Megatto

Same has happened to me. It's been a few years now and I've never recieved them. NEVER BUY OR PLAY ESO FROM STEAM!

Nyladreas

Neoealth wrote: »

Never had any problems. Bought crowns on steam a few times and always had them waiting for me in game.

Are you sure you're not accidentally buying crowns for another account? Either that or your bank screwed up with the payment. Check to see if they money was really taken.

I paid from my steam wallet balance so that shouldn't be an issue technically...

Neoealth

Nyladreas wrote: »

Neoealth wrote: »

Never had any problems. Bought crowns on steam a few times and always had them waiting for me in game.

Are you sure you're not accidentally buying crowns for another account? Either that or your bank screwed up with the payment. Check to see if they money was really taken.

I paid from my steam wallet balance so that shouldn't be an issue technically...

Hmm I was not aware you could spend steam wallet money on eso crowns... How does that even work? Steam have to pay eso from their own account? Because when you pay through steam using your card details, steam just charges your card and pays eso the amount agreed. But with steam wallet, valve is holding the actual real money, it's not like eso is goignt o accept steam wallet funds as payment.

I suspect the issue will be with steam, i'd create a ticket with them. It sounds like ZoS has probably not received any payment. But that is obviously speculation based on what you said about paying with steam wallet funds.

Nyladreas

Megatto wrote: »

Same has happened to me. It's been a few years now and I've never recieved them. NEVER BUY OR PLAY ESO FROM STEAM!

What???? You NEVER received them?????

DID YOU ASK FOR THEM??