new issue

stvwhitewalker

since patch xbox we are getting the game freeze with a perfect still picture of no motion, however the group chat and game music is still active, and this causes a complete restart its happening to players on their own in groups or multiple players in the group and other factions at the same time, any news from the powers that be on this

ZOS_Bill

@stvwhitewalker

What troubleshooting have you tried so far?

Some of the troubleshooting found here may help, but if not you can open a ticket with customer support to investigate this further.