Launcher Output After Update 25

Shadowshire

Since Update 25, the Launcher displays the following image after a pause of a few minutes. I can access and use the Game Options, such as Repair Files. However, I do not know whether any other feature of the Launcher is compromised. Ordinarily, I launch the game client via a Windows desktop "shortcut" icon.



Not that I care about it, but ZOS probably does.

ZOS_Bill

For anyone experiencing this issue in the ESO Launcher where it is stuck on "Could not load news", please go ahead and open a ticket with customer support. Make sure to include details on whether you are using Steam and the region you're in.

Shadowshire

@ZOS_BillE

Doing that is quite a time-consuming task which requires persistence, patience, and good puzzle-solving skills, since apparently ZOS would really rather not hear about their problems. Suffice it to say that, IMHO, the ZOS Support website is user-hostile.

Your ticket number is: 200306-004496

They will probably reply that they cannot provide any help because my computer does not meet minimum system requirements. Not that I have looked them up recently -- just an educated guess.

So, fair enough, I suppose. However, it is abundantly clear that the ZOS/Bethesda game software, network and mega-server system does not meet the minimum system requirements for providing a MMORPG worthy of the name The Elder Scrolls Online. It cuts both ways, does it not?

Shadowshire

@ZOS_BillE

My most recent, and probably final, e-mail reply to Support:

As instructed, I downloaded the Windows Installer (Install_ESO.exe 2.6.3.0) and ran it. The Launcher still behaves exactly as I previously described. However, the "Launcher" file is now 26 GB in size!! Worse, it also erased the previous Launcher executable which I had renamed with a .BAK filename extension as a "backup". ....

Their advice and instructions have made things worse instead of better. As I have remarked to Support previously, the apparent problem is that the Launcher times-out on its connection to the server which sends the most recent "News" announcement. The Firefox browser can access the Newspatcher page and display it.

So that is probably not a problem with the Launcher, unless it is using the wrong URL for the file which it is attempting to download. Else, the time-out is much more likely a problem with the Bethesda network and server.

Please advise: can you offer a URL which I can use to download only the Launcher post-installation executable? It should be one that the Launcher uses to obtain an update of itself when an update is available.

ZOS_Bill

As an update on this issue, our development team is working to resolve an issue where the news section may not be loading for some players on the ESO Launcher. Further updates will be posted as they are available.