PC crashes get investigated on DAY ONE while...

AgaTheGreat

I reported blue screens on playstation (basically application crashes) back in November yet nothing has been invesitgated. We've been told to power cycle the console, redownload the game, reinitialise the console, or contact sony. Literally nothing else.

The blue screens were somewhat fixed in the incremental patch on 5th February. That means, everyone on that platform had to play with constant crashing for more than three months. Yet the PC problems are investigated on DAY ONE?

Please, explain it to me, how is it possible that one platform is being discriminated by ZOS even though we pay the same amount of money. This is unfair and frankly, disheartning.

Tinolyn

Would you like to be a PC beta tester?

L2Pissue

LOL Console players wont be able to play the game for weeks

StormeReigns

AgaTheGreat wrote: »

is being discriminated by ZOS

Reach, not just a hold in Skyrim.

SodanTok

Issues caused by first live release of one of 4 main updates this year investigated since day one definitely sounds like preferential treatment.

DragonRacer

L2Pissue wrote: »

LOL Console players wont be able to play the game for weeks

We will learn who are TRULY the masochists among us after March 10th. LOL

Aurielle

I have to say, the amount of schadenfreude I’m experiencing after reading all these crash complaint threads is a little... unsettling. I keep thinking back to all the smug comments we got from PC players telling us our inferior “hardware“ was to blame, or outright telling us to stop posting in general discussion because “PC isn’t having those issues, stop being such a peasant and buy a gaming PC.”

I agree, though: frustrating to see ZOS staff frequently posting in these PC crash threads and giving updates... Those of us who play on console were barely acknowledged, and were only acknowledged after many days of complaints.

Lisutaris

Had to do it .. .sry...
I am also having some crashes in cyro right now... so it's not really intended to be mean
But hey, let's think positive about this. We got ignored with some problems for years (grp finder, ...)

svartorn

Console players not buying enough in the crown store?

binho

Just recently moved to pc after playing on my PS4 since release... performance is definitely worst on PC then it ever was on my console. The amount of bugs and crashes is overwhelming:/

dotme

L2Pissue wrote: »

LOL Console players wont be able to play the game for weeks

Truth

LuxLunae

AgaTheGreat wrote: »

I reported blue screens on playstation (basically application crashes) back in November yet nothing has been invesitgated. We've been told to power cycle the console, redownload the game, reinitialise the console, or contact sony. Literally nothing else.

The blue screens were somewhat fixed in the incremental patch on 5th February. That means, everyone on that platform had to play with constant crashing for more than three months. Yet the PC problems are investigated on DAY ONE?

Please, explain it to me, how is it possible that one platform is being discriminated by ZOS even though we pay the same amount of money. This is unfair and frankly, disheartning.

out of bounds error with memory....i am guessing something is putting memory somewhere...or pulling memory somewhere ...and since that data is incompatible.. it's like "we done goofed" and u get a blue screen.

Muizer

@OP,

I hope you're not referring to the response to this update. I mean, a complete overhaul of the code means that any bugs they missed are likely to affect huge numbers of players. Hardly strange they're trying to fix any of those ASAP.

AgaTheGreat

Muizer wrote: »

@OP,

I hope you're not referring to the response to this update. I mean, a complete overhaul of the code means that any bugs they missed are likely to affect huge numbers of players. Hardly strange they're trying to fix any of those ASAP.

It was last big patch that introduced blue screens that affected all players so what's your point?

Tandor

Good luck convincing PC players on the EU server that they're receiving preferential treatment compared to their fellow players on console...

AgaTheGreat

I don't have to convince anyone. Facts speak for themselves. Everyone who kept up to date with the blue screen problem knows well what ZOS's response was. Even to this day, no-one from zos ackowledged that while their recent incremental patch removed most of the blue screens it also introduced horrible lag / rubber banding, you name it.

Muizer

AgaTheGreat wrote: »

I don't have to convince anyone. Facts speak for themselves. Everyone who kept up to date with the blue screen problem knows well what ZOS's response was. Even to this day, no-one from zos ackowledged that while their recent incremental patch removed most of the blue screens it also introduced horrible lag / rubber banding, you name it.

The point I am trying to address is the suggestion that ZoS' priorities are affected by complaints on the forum and who is making them. The logical assumption for any large developer like ZoS is that their own error logging is what they base priorities on and that any dev reactions you see are there to get extra context on errors they were already investigating. Community managers may relay for them what players can do on their end (as with the addons).

The process with debugging for Console I can only guess at, perhaps there's just no added value for them to get involved on the forum. Developers are not going to post here to give "the community" the idea they are "being heard". Not their job, can only distract.

Shardaxx

WhyMustItBe wrote: »

Leading cause of console crashes in demanding games is heat.

That's not the case here, as the game hardly ever used to crash and after dragonhold, many people crashing once per hour, sometimes more. So unless dragonhold mysteriously upped the temps of everyone's console, its just bad coding.

Contaminate

ZOS isn’t willing to dedicate any resources to optimizing code for consoles, they’re not willing to dedicate any resource to have proper in-house testing either.

BisDasBlutGefriert

AgaTheGreat wrote: »

That means, everyone on that platform had to play with constant crashing for more than three months.

Hmmm....have you checked out the RIP PC EU thread? They've been suffering for years.

[Deleted User]

Hello everyone,

Recently we've had to remove a few posts for baiting and flaming, content that is against the Forum Rules. For further posts be sure to stay constructive and respectful to avoid thread derailment.

Thank you for understanding.

AgaTheGreat

BisDasBlutGefriert wrote: »

AgaTheGreat wrote: »

That means, everyone on that platform had to play with constant crashing for more than three months.

Hmmm....have you checked out the RIP PC EU thread? They've been suffering for years.

They never had a situation that severe until now. What you experience currently, we lived through already. It took them three months to fix it... But I guess our problems are not as time sensitive as on the PC platform. We only get a fraction of the support you do.

jircris11

AgaTheGreat wrote: »

I reported blue screens on playstation (basically application crashes) back in November yet nothing has been invesitgated. We've been told to power cycle the console, redownload the game, reinitialise the console, or contact sony. Literally nothing else.

The blue screens were somewhat fixed in the incremental patch on 5th February. That means, everyone on that platform had to play with constant crashing for more than three months. Yet the PC problems are investigated on DAY ONE?

Please, explain it to me, how is it possible that one platform is being discriminated by ZOS even though we pay the same amount of money. This is unfair and frankly, disheartning.

please relax, PC players get the patch first due to its ease of implementation as well as the fact they do not need it approved by sony or Microsoft. Sony charges 50-500 USD per patch thus company's tend to wait until its deemed worthy, then it is submitted and sony will QA the patch only to approve or deny it. Once that is done it is then sent to the players. so most likely when you guys get the next update they may have a fix for it. Though also keep in mind blue screens happen whe nthe system overheats.

jircris11

AgaTheGreat wrote: »

BisDasBlutGefriert wrote: »

AgaTheGreat wrote: »

That means, everyone on that platform had to play with constant crashing for more than three months.

Hmmm....have you checked out the RIP PC EU thread? They've been suffering for years.

They never had a situation that severe until now. What you experience currently, we lived through already. It took them three months to fix it... But I guess our problems are not as time sensitive as on the PC platform. We only get a fraction of the support you do.

I regret to inform you but ESO EU server on PC has been a nightmare since it launched. WE have been quite lucky by comparison.

WhyMustItBe

Apparently my genuine attempt to help by suggesting checking heat was 'flaming' as the post was deleted? Going to assume someone's post I replied to got deleted and it automatically nuked mine as collateral damage, otherwise I think this policy against 'flaming' doesn't mean what I thought it meant.

(But yeah if console is flaming definitely a heat problem!) XD

I don't have a console so I am not familiar if there is any dashboard app that lets you monitor temps in realtime. If so though it would be worth a check, especially if it is a coding change that is causing way higher CPU use or something.

jircris11

WhyMustItBe wrote: »

Apparently my genuine attempt to help by suggesting checking heat was 'flaming' as the post was deleted? Going to assume someone's post I replied to got deleted and it automatically nuked mine as collateral damage, otherwise I think this policy against 'flaming' doesn't mean what I thought it meant.

(But yeah if console is flaming definitely a heat problem!) XD

I don't have a console so I am not familiar if there is any dashboard app that lets you monitor temps in realtime. If so though it would be worth a check, especially if it is a coding change that is causing way higher CPU use or something.

heh you made me chuckle, thank you. But yes it is fully possible it could be a heating issue or even a console at the end of its life if it was bought at launch. The average console is only made to last 3 years.

ItsMeToo

jircris11 wrote: »

WhyMustItBe wrote: »

Apparently my genuine attempt to help by suggesting checking heat was 'flaming' as the post was deleted? Going to assume someone's post I replied to got deleted and it automatically nuked mine as collateral damage, otherwise I think this policy against 'flaming' doesn't mean what I thought it meant.

(But yeah if console is flaming definitely a heat problem!) XD

I don't have a console so I am not familiar if there is any dashboard app that lets you monitor temps in realtime. If so though it would be worth a check, especially if it is a coding change that is causing way higher CPU use or something.

heh you made me chuckle, thank you. But yes it is fully possible it could be a heating issue or even a console at the end of its life if it was bought at launch. The average console is only made to last 3 years.

Que Mission Impossible Music... This console will self destruct in 10 seconds...

AgaTheGreat

jircris11 wrote: »

AgaTheGreat wrote: »

I reported blue screens on playstation (basically application crashes) back in November yet nothing has been invesitgated. We've been told to power cycle the console, redownload the game, reinitialise the console, or contact sony. Literally nothing else.

The blue screens were somewhat fixed in the incremental patch on 5th February. That means, everyone on that platform had to play with constant crashing for more than three months. Yet the PC problems are investigated on DAY ONE?

Please, explain it to me, how is it possible that one platform is being discriminated by ZOS even though we pay the same amount of money. This is unfair and frankly, disheartning.

please relax, PC players get the patch first due to its ease of implementation as well as the fact they do not need it approved by sony or Microsoft. Sony charges 50-500 USD per patch thus company's tend to wait until its deemed worthy, then it is submitted and sony will QA the patch only to approve or deny it. Once that is done it is then sent to the players. so most likely when you guys get the next update they may have a fix for it. Though also keep in mind blue screens happen whe nthe system overheats.

Please. No gaming development company should need 3 months to fix a bug that caused people to crash. I'm fairly sure blue screens (that means crashes if you're unfamiliar with playstation 4) will come back next patch.

WhyMustItBe wrote: »

Apparently my genuine attempt to help by suggesting checking heat was 'flaming' as the post was deleted? Going to assume someone's post I replied to got deleted and it automatically nuked mine as collateral damage, otherwise I think this policy against 'flaming' doesn't mean what I thought it meant.

(But yeah if console is flaming definitely a heat problem!) XD

I don't have a console so I am not familiar if there is any dashboard app that lets you monitor temps in realtime. If so though it would be worth a check, especially if it is a coding change that is causing way higher CPU use or something.

Exactly, you don't have a console.

jircris11 wrote: »

WhyMustItBe wrote: »

Apparently my genuine attempt to help by suggesting checking heat was 'flaming' as the post was deleted? Going to assume someone's post I replied to got deleted and it automatically nuked mine as collateral damage, otherwise I think this policy against 'flaming' doesn't mean what I thought it meant.

(But yeah if console is flaming definitely a heat problem!) XD

I don't have a console so I am not familiar if there is any dashboard app that lets you monitor temps in realtime. If so though it would be worth a check, especially if it is a coding change that is causing way higher CPU use or something.

heh you made me chuckle, thank you. But yes it is fully possible it could be a heating issue or even a console at the end of its life if it was bought at launch. The average console is only made to last 3 years.

It's been proved by ZOS that it's not the heat that was causing blue screens -.- After all they patched it at the beginning of February and admited it has been a memory leak. What you repeat is a myth that's been debunked many times over. So stop.
Also people with brand new consoles reported the same issues. Everyone was affected, doesn't matter if their console has been used for 3 years or 3 days.

Linaleah

consider for a moment that the reason they are trying to get on top of all these issues after such a major patch that required reinstall of the game... so that by the time it gets to console, not only they have figured out those issues, but they know fixes for them, so that you guys don't have to deal with those.

also consider for a moment that the reason why they are not currently putting priority on blue screen issue is because... the fix for it is going to be in upcoming reinstall of the game patch that PC just got and console is getting in couple of weeks? so it makes no sense to figure out hotfixes that may or may not work, when fix is already incoming?

just a thought

Aurielle

WhyMustItBe wrote: »

Apparently my genuine attempt to help by suggesting checking heat was 'flaming' as the post was deleted? Going to assume someone's post I replied to got deleted and it automatically nuked mine as collateral damage, otherwise I think this policy against 'flaming' doesn't mean what I thought it meant.

(But yeah if console is flaming definitely a heat problem!) XD

I don't have a console so I am not familiar if there is any dashboard app that lets you monitor temps in realtime. If so though it would be worth a check, especially if it is a coding change that is causing way higher CPU use or something.

In a very small number of cases, overheating could potentially be to blame. However, every single PVPer’s console did not just suddenly experience heating issues after Dragonhold released....... This is why you were accused of flaming. Crashes affecting multiple users immediately after an update points to the update being the issue, not the hardware.

Also, believe it or not, console users understand the importance of keeping their consoles dust free and in a well-ventilated area. We’re not stupid.

Alienoutlaw

without the PC players having to endure these problems live ZOS cannot fix the game ready for console launch so your welcome