Launcher mini-patch broke news feed on some clients, esp Win7 (PC/NA, Feb 25)

Pyr0xyrecuprotite

max_only wrote: »

Any news about the constant crashing to desktop?

@max_only If you are on PC, I believe the threads you are looking for are here:

• https://forums.elderscrollsonline.com/en/discussion/comment/6623646#Comment_6623646 (Cyro crashing issue partially identified, working on a fix), and
• https://forums.elderscrollsonline.com/en/discussion/513685/current-known-issues-update-25-updated-2-25

If you are on console, I have no idea.

theskymoves

Pyr0xyrecuprotite wrote: »

Just curious if it's only those on PTS who are having newsfeed problems with the updated launcher. My launcher install croaked a bit (I had some message popups about another instance of the launcher already running, took a while before I could relaunch it after the patch), but the news item links (both left and right hand panels) work fine for me.

I don't have the PTS installed (had to delete it to make enough space for the big update yesterday) but whether I have 'show public test environment' ticked or not in the launcher, the newsfeed fails to load.

Lady_Linux

Tandor wrote: »

ZOS_SarahHecker wrote: »

Tandor wrote: »

Thanks. However, is there anything that can be done to fix the news not loading please? I googled it and found that when this previously happened it required a quick fix at your end to the news tracker.

Is this still occurring? If so, do you have the "new" patcher with the Greymoor logo or does it still have the Elsweyr art?

Thanks for the reply Sarah. Yes, I have the same launcher art as that shown above in post #7. I've closed and re-opened the launcher a number of times, and each time it says it's loading "Updated Application List" and then the launcher opens fully with "loading" on the news section followed by "Could Not Load News". The good news is that the "Play" button works fine !

Yup no news on the launcher. no worries. i dont really need the news anyway...

Jaraal

ZOS_SarahHecker wrote: »

Tandor wrote: »

Thanks. However, is there anything that can be done to fix the news not loading please? I googled it and found that when this previously happened it required a quick fix at your end to the news tracker.

Is this still occurring? If so, do you have the "new" patcher with the Greymoor logo or does it still have the Elsweyr art?

I have Greymoor launcher, news does not load. PC NA. Win 7 rig.

MajBludd

If they cant get a launcher update right.....

KappaKid83

ZOS_SarahHecker wrote: »

For those of you having patcher issues with the news section, can you let us know what you see when you visit this link? https://www.elderscrollsonline.com/en-us/rss/newspatcher
It may also be helpful for you to submit a support ticket so we can look at your specific systems to troubleshoot the issue.

Windows 10 PC, only seeing XML File

Lady_Linux

I dont need the news. Please dont fix it. i'd rather ask in forums or in zone chat what's going on and even if you fix it i likely still will, its just now i'm legit. Please dont take that away!

Ye_Olde_Crowe

I'm not on PTS and I still have those launcher news problems, BUT not on start. It seems to blank out sometime later, and when I close and restart the launcher, the news show up again.
And I'm not on Win 7 but Win 8.1.

Palidon

ZOS_SarahHecker wrote: »
For those of you having patcher issues with the news section, can you let us know what you see when you visit this link? https://www.elderscrollsonline.com/en-us/rss/newspatcher
It may also be helpful for you to submit a support ticket so we can look at your specific systems to troubleshoot the issue

Windows 7 64 bit only seeing XML file

Scottfree2

yup, new launcher = no news on my win 7 pc

Pyr0xyrecuprotite

Hm... if it's affecting a lot of Win7 PCs, my guess is that they are missing some DLL or other that is required to display the XML file info in the launcher.
Just to clarify, the article information displays just fine for me from the launcher. I'm not sure exactly what @ZOS_SarahHecker meant by asking us to click on the https://www.elderscrollsonline.com/en-us/rss/newspatcher link though, when using a browser I also just see an XML file, with slight differences.

In Edge (default browser), I see a line of encoding meta data (see below), then :

<rss xmlns:content="http://purl.org/rss/1.0/modules/content/&quot; xmlns:atom="http://www.w3.org/2005/Atom&quot; version="2.0"><div xmlns="http://www.w3.org/1999/xhtml&quot; style="color: blue; font-weight: normal; margin-left: -4em;"><?xml version="1.0" encoding="ISO-8859-1"?></div><style xmlns="http://www.w3.org/1999/xhtml">@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding-left:4em; } * { display: block; padding-left: 2em; } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|a[tabindex='0'] { cursor: pointer; } html|span.block { display: block; } *[html|hidden], *[html|hidden] *, span.block[html|hidden] { display:none!important; } .expand { display: block; } .expand:before { content: '+'; color: red; position: absolute; left: -1em; } .collapse { display: block; } .collapse:before { content: '-'; color: red; position: absolute; left:-1em; } </style><a xmlns="http://www.w3.org/1999/xhtml&quot; tabindex="0" class="collapse" role="treeitem" aria-expanded="true" aria-posinset="1" aria-setsize="1" aria-level="1" style="color: blue; margin-left: -2em; position: relative;"><<span style="color: rgb(153, 0, 0);">rss</span> <span style="color: red;">xmlns:content</span>="<span style="color: red; font-weight: bold;">http://purl.org/rss/1.0/modules/content/</span>&quot; <span style="color: red;">xmlns:atom</span>="<span style="color: red; font-weight: bold;">http://www.w3.org/2005/Atom</span>&quot; <span style="color: rgb(153, 0, 0);">version</span>="<span style="color: black; font-weight: bold;">2.0</span>"></a>
<channel><a xmlns="http://www.w3.org/1999/xhtml&quot; tabindex="0" class="collapse" role="treeitem" aria-expanded="true" aria-posinset="1" aria-setsize="3" aria-level="2" style="color: blue; margin-left: -2em; position: relative;"><<span style="color: rgb(153, 0, 0);">channel</span>></a>
...<snip>

(904 lines of xml that is much more nicely formatted in the browser, most of which I have intentionally omitted)

In Chrome (which I use for viewing the forums), it's exactly the same, except for one line of underlined text at top of page (before the xml):
This XML file does not appear to have any style information associated with it. The document tree is shown below.

vs. on Edge, the following line (not included above) appears in the browser page before the rest of the xml:
<?xml version="1.0" encoding=ISO-8859-1"?>

Note: if I keep trying to copy that xml data from the Edge webpage (it doesn't work, doesn't seem to allow normal copy and paste), I eventually get an error about "This page is having a problem loading". However, the console does not provide any useful information about the cause, so I don't know if this is meaningfully connected or just normal behaviour if you are trying to do something that an xml page does not allow.

brimits

ZOS_SarahHecker wrote: »

For those of you having patcher issues with the news section, can you let us know what you see when you visit this link? https://www.elderscrollsonline.com/en-us/rss/newspatcher
It may also be helpful for you to submit a support ticket so we can look at your specific systems to troubleshoot the issue.

This is what I see plus a load of xml
This XML file does not appear to have any style information associated with it. The document tree is shown below

Tandor

By way of an update:

This morning my main desktop running Windows 7 was still failing to load the news. This afternoon I upgraded it to Windows 10 (coincidentally!) and the news is launching normally.

Palidon

The problem has been with the Update 25 launcher and Windows 7
ZOS responded to my ticket and wanted me to do the following:
.
Specifically, you should ensure you have downloaded and installed the following updates:

KB2919355 (April 2014 Update) - this is a ~800 MB update and may require you to install other updates first. We recommend that you keep your OS is fully updated.
KB2999226 (Update for Universal C Runtime in Windows).

You should also repair then uninstall and reinstall "vcredist_x64_2015.exe" and "vcredist_x86_2015.exe" (if you're on a 64bit Windows OS) from the ESO Launcher directory or download Visual C++ Redistributable for Visual Studio 2015.
Finally, you should ensure that you have completely updated your graphics card drivers, including the drivers for integrated GPUs (usually found in Windows Update).
If you are unable to run Windows Update successfully, or are having issues downloading or installing the updates, you should contact Microsoft Support.

The way I see it the news feed was working just fine prior to the Feb 25 launcher update therefore I fail to see a problem with my window files. The problem is on their end and I am not going to go thru all those steps to see if I can get the news feed back. I can live without it. Too bad there is not a way to revert to the older launcher.

Zulera301

yeah, news feed works fine on my Windows 10 laptop, but is borked on my Windows 7 computer. it was shortly after update 25. the launcher updated to the Greymoor theme, but it still says cannot load news.

and the link shows: "This XML file does not appear to have any style information associated with it. The document tree is shown below."

relentless_turnip

News was not displaying last night on my brand new windows 10 computer.
This is the first time I have noticed this.
I'm not bothered if they fix this or not.... please fix skills, the input lag is unreal...

Shadowshire

@ZOS_SarahHecker

According to the Microsoft Windows Update Catalog KB2919355 is an update for Windows 8.1. There is no listing of it that is applicable to Windows 7. So it is not installed on my computer (and won't be).

KB2999226 was installed on my computer system on 10/10/2015.

When I click on Newspatcher Firefox 73.0.1 (64-bit) displays a web page that has the Newspatcher announcements.

As ZOS_BillE requested, I submitted a message to Support - Ticket Number 200306-004496. Thus far, there has not been any acknowledgement of its receipt or a reply to it.

Zulera301

so is this just gonna be a thing for us Windows 7 users that refuse to downgrade to Windows 10?

Jaraal

Zulera301 wrote: »

so is this just gonna be a thing for us Windows 7 users that refuse to downgrade to Windows 10?

TBH, I am used to it by now.

No news is good news!