Game redownload: You cracked that anvil with a rubber mallet.

DarkLylith

Tigerseye wrote: »

Matchimus wrote: »

I just went to update and it says I dont have the disk space...wtf? I have a 128gb SSD hard drive I use for ESO...more than enough for this 60gb. Im sure someone else has this problem so time to scrawl through other threads.

Ackwalan wrote: »

ZOS did say, just let the launcher do its thing. No need to uninstall. It was literally one step in the instructions, and somehow you messed it up.

I needed more steps. I did not have enough room on my SDD to do update.

You have to have room (temporarily) for both the original game and the re-download to coexist on your hard drive (and probably a bit more on top of that, as well).

You can uninstall first and then re-download, to try to avoid this - but, according to the OP, you can't do that if you go through Steam, currently.

As they will just make you download the old version of the game and then tell you to add the re-download, on top of that. ><

Someoen else said you can move the ESO folder to another Hardrive to download the 50gig in the launcher then move it back (Haven't tried it though and not sure if it works)

Tigerseye

DarkLylith wrote: »

Tigerseye wrote: »

Matchimus wrote: »

I just went to update and it says I dont have the disk space...wtf? I have a 128gb SSD hard drive I use for ESO...more than enough for this 60gb. Im sure someone else has this problem so time to scrawl through other threads.

Ackwalan wrote: »

ZOS did say, just let the launcher do its thing. No need to uninstall. It was literally one step in the instructions, and somehow you messed it up.

I needed more steps. I did not have enough room on my SDD to do update.

You have to have room (temporarily) for both the original game and the re-download to coexist on your hard drive (and probably a bit more on top of that, as well).

You can uninstall first and then re-download, to try to avoid this - but, according to the OP, you can't do that if you go through Steam, currently.

As they will just make you download the old version of the game and then tell you to add the re-download, on top of that. ><

Someoen else said you can move the ESO folder to another Hardrive to download the 50gig in the launcher then move it back (Haven't tried it though and not sure if it works)

Interesting - hopefully, that will be a solution for people, then.

Matchimus

Tigerseye wrote: »

Matchimus wrote: »

I just went to update and it says I dont have the disk space...wtf? I have a 128gb SSD hard drive I use for ESO...more than enough for this 60gb. Im sure someone else has this problem so time to scrawl through other threads.

Ackwalan wrote: »

ZOS did say, just let the launcher do its thing. No need to uninstall. It was literally one step in the instructions, and somehow you messed it up.

I needed more steps. I did not have enough room on my SDD to do update.

You have to have room (temporarily) for both the original game and the re-download to coexist on your hard drive (and probably a bit more on top of that, as well).

You can uninstall first and then re-download, to try to avoid this - but, according to the OP, you can't do that if you go through Steam, currently.

As they will just make you download the old version of the game and then tell you to add the re-download, on top of that. ><

Transferred game to my HDD and started download with no issues with hope that at completion I can transfer it back to SDD.

P.S. I did not intent to publish the first part of my last response...it was something I had written earlier but decided against posting...and then when I later quoted Ackwalan it slipped in there.

woe

Why would you uninstall the game when running on steam? If you've played it longer than a day you know it opens the launcher and updates that way. [Snip].

[Edited for bashing]

barney2525

Beardimus wrote: »

The fuss people are making about redownloading a game amazes me.

Get a grip folks. Seriously.

Ps. They didnt say to uninstall it first - that's your choice.

Yeah, they said that Later. They changed things so it would just install like a standard patch.

If you watched the stream when they unveiled the new years theme, he went into great detail about the first of the 'upcoming' performance improvements. His emphasis was that we would have to completely un-install and do a complete new install of the game. However, even though it would take a lot of time, it would be 30 gigs smaller than the 'current' game, so we would be saving space on our systems.

But apparently that whole thing changed and we didn't have to un-install at all.

< shrug > not sure why they didn't make a big deal of announcing the change to let people know we would not have to un-install.

Anotherone773

ManwithBeard9 wrote: »

Anotherone773 wrote: »

Hippie4927 wrote: »

I don't get what you mean about the Steam version of the game. My Steam version updated.........I didn't have to uninstall anything. The update went smoothly and didn't take too long. Maybe I am misunderstanding what you said?

You are. I have to uninstall the game and do a complete fresh install as opposed to update the game because the patch file is far to big to fit on my storage device. I dont have room for the original ESO folder size PLUS a 50 GB patch size PLUS the room needed to extract and clean up. I anticipated this.

So i did an uninstall off the bat deleting the old version of the game. I should have downloaded the new version of the game. HOWEVER, ZOS has no clue how to operate an MMO and didnt update the game version you download from steam. So i downloaded the old version of the game that i just uninstalled so that i could patch it with a 50 gb file which is where i was this morning.

The problem being ZOS makes you download the old version for a fresh install and then patch it to the never version instead of just letting you download the new version. The entire way they did this is completely amateurish.

You should apply for a job at ZOS and show them how it's really done.

You should stop being a troll.

Taleof2Cities wrote: »

Tigerseye wrote: »

Stop trolling him, he's been through enough.

To be fair, you can't run the game on a potato and expect a quick turnaround time ... and then blame ZOS for the inefficiency.

Except i dont have a potato, its a matter of file size which is ridiculous. This game is bigger than the entire windows 10 operating system WITH all the bells and whistles installed such as the office suite and that is before the patch size. You have to have about 150GB of free space( it needs room to work with files) to install the game. Only with ZOS do you need more space for a smaller program.

Ackwalan wrote: »

ZOS did say, just let the launcher do its thing. No need to uninstall. It was literally one step in the instructions, and somehow you messed it up.

Reading comprehension, try it sometime. Probably before you reply to posts.

Tigerseye wrote: »

Taleof2Cities wrote: »

Tigerseye wrote: »

Stop trolling him, he's been through enough.

To be fair, you can't run the game on a potato and expect a quick turnaround time ... and then blame ZOS for the inefficiency.

No, but the fact that he went to all the trouble to uninstall, before going to Steam to re-download, only to find he had reinstalled the same old version he had just uninstalled and so, was back to square one, must have been a complete nightmare.

That shouldn't happen, should it?

If you have uninstalled the game, or don't have it installed in the first place, it should only download the new version.

Not the old one and then (and only then!) the new one (and only if you have room for both!).

Defeats the whole purpose of uninstalling, to make room.

Also, what about new players who may have had to download both, before they could play, as well?

It's bad enough installing the game normally, in the UK at least, without having to do it twice..

Exactly, why would they make people install an old version and then force them to download a patch that is nearly as big as the old version just so they could have an installed version that is less than the old version but more than the new version. ZOS math= 89 + 52 = 67

Eliahnus wrote: »

It was said that you should NOT undelete the game before download of the new version !! The starting point of the launcher was the existence of the 'old' version of the software; it's not illogical, because wat is better than having to do nothing at all before redownloading the game ?
I started the launcher, it began downloading automatically and exactly 4 hours later I could play. Some people could play after 1 hour, some after 7 hours; of course, it all depends on the bandwidth of your internet connection.

Thats great if you have the room for another 52 GB of compressed files plus room to extract and install them. Or they could just update the launcher so that does a fresh install if it doesnt detect the game on your system or updates the game, if its installed, to the current version. It.isnt.that.difficult. to make a functioning launcher than can handle both new installs and updating older versions of the game at the same time.

Neoealth

Yeah patch day was really difficult, I pressed play then came back hours later and everything was done.

Such a hassle, such a disaster. *rolls eyes*

Matchimus

Neoealth wrote: »

Yeah patch day was really difficult, I pressed play then came back hours later and everything was done.

Such a hassle, such a disaster. *rolls eyes*

Well done.

dsalter

wait... 60gig isn't alot of the game being altered but straight up re-download...?
man am i waiting for no reason

Kadoin

DarkLylith wrote: »

Tigerseye wrote: »

Matchimus wrote: »

I just went to update and it says I dont have the disk space...wtf? I have a 128gb SSD hard drive I use for ESO...more than enough for this 60gb. Im sure someone else has this problem so time to scrawl through other threads.

Ackwalan wrote: »

ZOS did say, just let the launcher do its thing. No need to uninstall. It was literally one step in the instructions, and somehow you messed it up.

I needed more steps. I did not have enough room on my SDD to do update.

You have to have room (temporarily) for both the original game and the re-download to coexist on your hard drive (and probably a bit more on top of that, as well).

You can uninstall first and then re-download, to try to avoid this - but, according to the OP, you can't do that if you go through Steam, currently.

As they will just make you download the old version of the game and then tell you to add the re-download, on top of that. ><

Someoen else said you can move the ESO folder to another Hardrive to download the 50gig in the launcher then move it back (Haven't tried it though and not sure if it works)

You can. I do it all the time and simply copy it on USB 3.1 SSD to other PCs

EDIT: Well that is with base client, but I also copy my entire steam library from PC to PC all the time with no problem, so there is that too

Banana

I started it. Went to bed. Woke up. All works fine. At least in pve. So far

lokulin

While OP may be being a little melodramatic I have to agree in principal. Some of the technical design choices ZOS has made are fairly questionable. That said the whole lack of attention to performance and storage optimisation is rife within the IT industry so ZOS is not alone. Seeing as it was essentially a complete re-download and that you can't connect with an out of date client I have no idea why they didn't just delete the old dat files before starting the new download. Unless of course their existing launcher couldn't handle that and they were too tight on budget to be able to afford to fix it.

edit: Just read that the update will enable smaller future patches so that is a good thing. And just want to add having worked in IT for 20+ years I in no way blame the developers themselves. Nearly every software project has to make questionable compromises. It is more a reflection on management how the company prioritises work to undo or fix those compromises when necessary. Sometimes due to bad luck or unforeseen circumstances it just isn't possible to fix things at all given the allowed budget.

ACESsiggy

So I'm confused. You are upset about something that was posted months in advance regarding downloading the game again. If any questions or concerns should of been asked prior to patch day.

FierceSam

I’m not entirely sure how me not having enough space on my hard disc is ZOS’s fault.

In general, once your HD is 75% full, it’s time to get some extra storage. Hard disc space is cheap and plentiful.

While I think ZOS could have done more to communicate about the download - eg a well thought out FAQ post on the forums - I found the download and reinstall worked very smoothly.

I would never use Steam. You want to talk about poor service... you can start right there.

AgaTheGreat

Anotherone773 wrote: »

Congratulations ZOS. You have managed to do something that most game companies have to really try to achieve. You have managed to aggravate frustrate and annoy most of your customers with a single patch. This may be the worse rollout of a patch in history.

1) You tell everyone they have to re download your excessively massive game.Likely could have been done by you developing a compression tool instead of making us download the entire game again.
2) You tell them that they have to wait until patch day to re download a massive game because you have never heard of the following: ISO files, compression tools, encryption tools.
3) You dont bother to update the steam version of the game. So when someone goes uninstall the steam version to download the latest version, it STILL downloads the old version and then makes you update to the new version with a 52GB patch, which is why the game was uninstalled because not everyone has 1TB of harddrive space to deal with your amateur patch rollout. So i spent all day downloading the game on steam only to be told i dont have enough storage space to download the game size patch which i SHOULD HAVE BEEN DOWNLOADING IN THE FIRST PLACE. So i wasted an entire day of download only to end up where i started because you guys really suck at technical stuff. Tell a great story and make pretty scenery but when it comes to technical know how, there are kids in my local elementary school that can teach you a few things. I imagine those that dont use steam and have limited storage space will have the same issue.

This has been a terrible roll out that was poorly thought out. What if i was one of the the people that had to spend days downloading this game again. I would have flipped an effing table. Or worse yet the one that is going to get a fat internet bill this month because they went way over their limit or had to buy a lot more data? You managed to crack an anvil with a rubber mallet. Good job. Its not that hard to remove an old download file and put up a new one. In fact this whole process should have been much easier on everyone. We should of only needed to d/l a installer file today that uninstalls the current game completely, opens an encrypted compressed ISO or similar file and installs a pre downloaded new version of the game that we all had 30 days to download.

But like always ZOS does what is easiest for ZOS and is inconsiderate of their customers.

I am going to go play internet spaceships on EVE, Ill check back in a week to see if you guy got your *** together. maybe you devs should join me in internet spaceships. Meet the devs, who dont hide behind an PR department, and they can teach you a few things about how to run an MMO.

Peace
o7

sounds like your PC is overheating, tbh.

maboleth

I have downloaded a steam version, like 87GBs then the launcher downloaded extra 50ish GBs. I thought those were DLCs or something?

Anyway, I think it was always like that with Steam - you download *something* and then the launcher updates. Never liked it, but since I'm now a 100% linux user, Steam is the only option. And minding this troubled install from scratch, the game is working wonderfully here with 100fps.

daemondamian

I have the steam version & it told me last night when I went to play it that it didn't have enough room to install the patch (or the whole game?)

I had to turn my pc off anyway so today I moved 33GB of files from my 232GB game drive to give it the room it needed & now it's downloading but at under 2MB per second it's going to take forever

So if I'm lucky it may have downloaded by tomorrowing morning for me to get my daily event tickets because I didn't get the chance to get them yesterday either

This has happened previously with ESO before & will happen again if I move the other games files back

Sure I could get a 1TB SSD drive for AU $165 which would stop it from happening in the future but really I don't think that's reasonable?

MajBludd

Why did you uninstall the game? Why didnt you just update from the launcher?

I have steam, had zero problems.

Dogzey

Most AAA titles have huge updates way more frequently, modern warfare as an example had a 60gb+ update sometime last week and I think I have updated 2/3 times in the past month where its 20-30gb. I get its a pain in the arse but most companies do the exact same thing, if it makes the game file smaller on my ps4 and pc I am happy dont get why people literally moan about everything.

Grianasteri

Anotherone773 wrote: »

Congratulations ZOS. You have managed to do something that most game companies have to really try to achieve. You have managed to aggravate frustrate and annoy most of your customers with a single patch. This may be the worse rollout of a patch in history.

1) You tell everyone they have to re download your excessively massive game.Likely could have been done by you developing a compression tool instead of making us download the entire game again.
2) You tell them that they have to wait until patch day to re download a massive game because you have never heard of the following: ISO files, compression tools, encryption tools.
3) You dont bother to update the steam version of the game. So when someone goes uninstall the steam version to download the latest version, it STILL downloads the old version and then makes you update to the new version with a 52GB patch, which is why the game was uninstalled because not everyone has 1TB of harddrive space to deal with your amateur patch rollout. So i spent all day downloading the game on steam only to be told i dont have enough storage space to download the game size patch which i SHOULD HAVE BEEN DOWNLOADING IN THE FIRST PLACE. So i wasted an entire day of download only to end up where i started because you guys really suck at technical stuff. Tell a great story and make pretty scenery but when it comes to technical know how, there are kids in my local elementary school that can teach you a few things. I imagine those that dont use steam and have limited storage space will have the same issue.

This has been a terrible roll out that was poorly thought out. What if i was one of the the people that had to spend days downloading this game again. I would have flipped an effing table. Or worse yet the one that is going to get a fat internet bill this month because they went way over their limit or had to buy a lot more data? You managed to crack an anvil with a rubber mallet. Good job. Its not that hard to remove an old download file and put up a new one. In fact this whole process should have been much easier on everyone. We should of only needed to d/l a installer file today that uninstalls the current game completely, opens an encrypted compressed ISO or similar file and installs a pre downloaded new version of the game that we all had 30 days to download.

But like always ZOS does what is easiest for ZOS and is inconsiderate of their customers.

I am going to go play internet spaceships on EVE, Ill check back in a week to see if you guy got your *** together. maybe you devs should join me in internet spaceships. Meet the devs, who dont hide behind an PR department, and they can teach you a few things about how to run an MMO.

Peace
o7

Frankly, having to redownload the game, to save on console a predicted 30GB... is entirely and justifiably fine by me. The game size has been a known issue and source of frustration for many for a long time, ZOS has gone a long way to fixing that with this update. I genuinely cannot see why you are so salty about it.

Im looking forward to saving 30GB on my hardrive, thank you ZOS.

ps, the Steam issue seems legit stupid.
.

daemondamian

MajBludd wrote: »

Why did you uninstall the game? Why didnt you just update from the launcher?

I have steam, had zero problems.

I didn't uninstall it, the launcher said it needed to download a patch but there wasn't enough room for the patch on my SSD game drive so I had to take move off files from other games I have installed on it just to give it the room it wanted.

I'm not playing nor have I played any other current AAA titles in the past 1.5 years- I have Skyrim and Overlord 1 & 2 installed on my 232GB drive along with ESO but apparently that size drive isn't enough.

I've complained about the fact that I can't play the game or get my tickets and that I had to move 35GB off of my game drive because ESO said there wasn't enough room to download the patch- that's a total of three things which I think might be just a little short of me complaining about everything.

Damn right I'm salty - it's a hassle to have to have had move off 35GB from my game drive to another, there's no guarantee that I won't have to do this again in the future, I didn't have time to download the patch last night so I missed out on tickets for that day & it's possible I won't have time to get my tickets for today - & I have the right to be just as you have the right to not read forum posts about people being salty

MishMash

I'll join in I mean I get it ... the OP is frustrated and I feel for them. However, I put my launcher up before bed, woke up at 4:30 am to see my husband off to work, and noticed my DL was complete. I was impressed!

I checked my SSD and noticed I went from 87GB avail to 93GB avail. That was great because I was worried that I did not have enough room either. Glad I have a little more room now!

I then checked the timestamp of the changed files on my SSD and all files were completely installed by 3:14 am EST. I guess if the DL started just after 2 am my DL was done within an hour.

My best guess is -- I might be closer to the servers (about 1500 miles away) and I pay for a 600mbps connection with my ISP.

To top it off the servers were up EARLY ... about 2 hours earlier than estimated and I was very pleased.

The somewhat negative came after the first crash while playing. It was a complete crash fest last night for PvP (facepalm)

I went to the forums to see what was going on and later noticed --- Gina did say some of the crashes are NOT related to outdated addons. So, hopeful when that fix goes through.

BUT ---

What about that darn STUCK IN COMBAT???? I tell ya its EVIL! That SiC is still NOT fixed even though it mentions they had a fix for it. I am guessing they did not know how bad it really was and THOUGHT their fix (listed in patch notes) covered it.

Scottfree2

I have a 3 year old pc ... . have 28 gig free on ssd with nothing further i can see to delete .. so deleted the eso folder, giving me 108 gig .. patcher said not enough room.

So copied zeni folder to 1T HDD, started download .. getting a whopping 1.46mb/s, after quite a few hours im at 14%

I keep checking my email for warning message about getting close to using all my data allowance for the month ... bound to come soon.

Depending on how far ive got in download, will probably be wisest to cancel my ESO+, and uninstall the game for good .. a pity as i enjoy it, but sometimes u just got to take a hint when its offered.

Czekoludek

Tbh they really f***ed up with Steam version. Why they didn't even upload Steam version so you need to download old one after which you are forced to download new one that basically remove a lot of trash GB from old one. For Steam it is almost triple the amount of memory to download if you starts from 0

always_hereeb17_ESO

I made the mistake to unistal the whole game when i hear for this patch. Thank god i have the space for this.

idk

Anotherone bites the dust, and another one gone. (had to as that lyric seems so fitting right now).

It seems rather petty to go play ever over something like this. It also seems odd to complain about something after the fact. Especially since the do not understand Steam does their downloads differently than Zos does it through the client.

Go enjoy Eve. Have fun. I expect you will be back since this is a superior game. If you did not think so you would have been more active in Eve all along.

ZOS_Volpe

Greetings,

Because this thread has begun to derail with non-constructive and baiting comments, we decided to go ahead and close it down. Please be sure to keep our Community Rules in mind when posting on our forums.

Thank you for your understanding.