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I played through summerset and thought I would meet the red head elf girl. but in the end. I never saw her. same when I played Elsweyr I never met the breton...unless I missed him, that he be in a raid or group dungeon.
They are intentional nameless stand-ins for the player characters.
For example, if you look at the costume for the Nord Hero in the trailer, it says: This costume pays tribute to a legendary Nord hero of the Ebonheart Pact. Now you can honor this nameless warrior by adopting his savage appearance.
Well I just find them awsome characters; Im sad we never get to know them. In the summerset chapter trailer they found a voice actor for the the female elf, so might been a chance to meet her. The five companions are awsome too, will be great to see Lyris titaborn again. I thought the nord hero was a half giant too because how big he is. But in the latest trailer, we could see that he is not a half giant. He is just a really big nord but maybe its for the best because nords are cool.
I have all 3 costumes. My DK warrior use the nord hero costume. my Nightblade rogue would have the breton hero costume but didn't like how they did the cloak and made it to a coat otherwise my Nightblade rogue would have used it. Same goes with the elf hero, a cloak would have been great. I know that the ESO team can't make a cloak to work in the game, but maybe in the future.