SantieClaws wrote: »Sleep perhaps?
This one assumes though that it involves a lot of event management and the like. Big events take a huge amount of co-ordination and planning.
Not to mention all the articles, natch potes, writing the screenplay, script and direction instructions for each episode of ESO Live and making all of the costumes probably.
It is all a little like herding cats perhaps?
Yours with paws
Santie Claws
I Think i like you, can't be totally sure yet but I got a feeling I would. Which platform are you on ? EU/NA ?
Just one thing I got a hard time Reading and every time I read it it like echoes in my head, clawing scratching and driving me if not crazy so on the verge off geting there "natch potes" what the hell, I can't understand why a sane person would use it
No hard feelings, I just can't help it, it really gets to me.
ZOS_GinaBruno wrote: »Oh boy, this is a topic we could spend hours on Community Managers at ZOS have a lot of different tasks, and it also depends on the person. Also, just for clarity, ESO Community Managers are not forum moderators - those fall under our amazing Support team, who also run the @BethesdaSupport Twitter account.
Below are a few things that Community Managers - specifically at ZOS - tend to do regularly:That doesn't include all the little one-off requests that come in or encompass the entire job, but gives a taste of some of the major responsibilities. We do a lot of things behind the scenes, but also stay on top of discussions that happen on the forums, reddit, Discord, and social. We may not always reply, but we are always reading! It's quite often a member of the Dev Team will come over and say, "Have you seen X conversation?" and our response is almost always "Yep, seen it and already [did whatever action]". The core of the job is being a pro multi-tasker.
- We are constantly coordinating with a lot of different departments including - but not limited to - Marketing, PR, Sales, the Dev Team, first party, territory offices, and more.
- We frequently work with the Events team to plan efforts at major conventions and off-site.
- Lots of reporting. We need to keep the business appraised of not just community sentiment, but recaps or postmortems of various events/launches/efforts/etc are appreciated and expected, along with our department's plans for the upcoming quarter/year/whatever amount of time.
- Patch notes, of course
- Managing various player programs, including the Stream Team and Class Reps.
- Planning livestreams, both in-house and supporting other offices in their livestream efforts.
- We're responsible for messaging out important updates or changes for the game.
- Occasionally, we'll need to write website articles, though that's largely handled by our Content Manager these days.
Happy to answer more questions about our job if anyone would like to chat further!
I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
ZOS_GinaBruno wrote: »Oh boy, this is a topic we could spend hours on Community Managers at ZOS have a lot of different tasks, and it also depends on the person. Also, just for clarity, ESO Community Managers are not forum moderators - those fall under our amazing Support team, who also run the @BethesdaSupport Twitter account.
Below are a few things that Community Managers - specifically at ZOS - tend to do regularly:That doesn't include all the little one-off requests that come in or encompass the entire job, but gives a taste of some of the major responsibilities. We do a lot of things behind the scenes, but also stay on top of discussions that happen on the forums, reddit, Discord, and social. We may not always reply, but we are always reading! It's quite often a member of the Dev Team will come over and say, "Have you seen X conversation?" and our response is almost always "Yep, seen it and already [did whatever action]". The core of the job is being a pro multi-tasker.
- We are constantly coordinating with a lot of different departments including - but not limited to - Marketing, PR, Sales, the Dev Team, first party, territory offices, and more.
- We frequently work with the Events team to plan efforts at major conventions and off-site.
- Lots of reporting. We need to keep the business appraised of not just community sentiment, but recaps or postmortems of various events/launches/efforts/etc are appreciated and expected, along with our department's plans for the upcoming quarter/year/whatever amount of time.
- Patch notes, of course
- Managing various player programs, including the Stream Team and Class Reps.
- Planning livestreams, both in-house and supporting other offices in their livestream efforts.
- We're responsible for messaging out important updates or changes for the game.
- Occasionally, we'll need to write website articles, though that's largely handled by our Content Manager these days.
Happy to answer more questions about our job if anyone would like to chat further!
Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
faeeichenlaub wrote: »Whatever they do they don't get paid enough to deal with toxicity of the forums and community of late. The absolute daily inccessant pessimistic postings about a product I am sure that has great personal meaning to them in their desire to see it perform better and the community thrive. Ughh..it's got to be a daily kick in the teeth.
They are between a rock and a hard place. I can't fathom nor would ever want to deal with the no win situation they are placed into as the go between of players and programmers. Thankless job.
Community Manager = Sainthood
ZOS_GinaBruno wrote: »Oh boy, this is a topic we could spend hours on Community Managers at ZOS have a lot of different tasks, and it also depends on the person. Also, just for clarity, ESO Community Managers are not forum moderators - those fall under our amazing Support team, who also run the @BethesdaSupport Twitter account.
Below are a few things that Community Managers - specifically at ZOS - tend to do regularly:That doesn't include all the little one-off requests that come in or encompass the entire job, but gives a taste of some of the major responsibilities. We do a lot of things behind the scenes, but also stay on top of discussions that happen on the forums, reddit, Discord, and social. We may not always reply, but we are always reading! It's quite often a member of the Dev Team will come over and say, "Have you seen X conversation?" and our response is almost always "Yep, seen it and already [did whatever action]". The core of the job is being a pro multi-tasker.
- We are constantly coordinating with a lot of different departments including - but not limited to - Marketing, PR, Sales, the Dev Team, first party, territory offices, and more.
- We frequently work with the Events team to plan efforts at major conventions and off-site.
- Lots of reporting. We need to keep the business appraised of not just community sentiment, but recaps or postmortems of various events/launches/efforts/etc are appreciated and expected, along with our department's plans for the upcoming quarter/year/whatever amount of time.
- Patch notes, of course
- Managing various player programs, including the Stream Team and Class Reps.
- Planning livestreams, both in-house and supporting other offices in their livestream efforts.
- We're responsible for messaging out important updates or changes for the game.
- Occasionally, we'll need to write website articles, though that's largely handled by our Content Manager these days.
Happy to answer more questions about our job if anyone would like to chat further!
Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
This post was a great post "Activity Finder & Server Performance Update" and it's post's similar to that one is what I'm asking or hoping for.
Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
This post was a great post "Activity Finder & Server Performance Update" and it's post's similar to that one is what I'm asking or hoping for.
So when you say "open" dialogue, you mean very thorough posts, datelining everything? Open as in "full of information"? Is that correct? And when you say you are "hoping" for them, I assume that means you want more of these posts that fit your "open" criteria in the future, but how regularly? Like Hourly? Or daily? What is your set expectation?
Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
This post was a great post "Activity Finder & Server Performance Update" and it's post's similar to that one is what I'm asking or hoping for.
So when you say "open" dialogue, you mean very thorough posts, datelining everything? Open as in "full of information"? Is that correct? And when you say you are "hoping" for them, I assume that means you want more of these posts that fit your "open" criteria in the future, but how regularly? Like Hourly? Or daily? What is your set expectation?
Hehehehe sorry but hey, easy, it's not like I'm asking for something impossible. I don't think I used the word "open" and the post was just an example. The posts can be breif, like an update or long if needed.
What are you getting at really, do you think that more communication is a bad thing ?
Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
This post was a great post "Activity Finder & Server Performance Update" and it's post's similar to that one is what I'm asking or hoping for.
So when you say "open" dialogue, you mean very thorough posts, datelining everything? Open as in "full of information"? Is that correct? And when you say you are "hoping" for them, I assume that means you want more of these posts that fit your "open" criteria in the future, but how regularly? Like Hourly? Or daily? What is your set expectation?
ZOS_GinaBruno wrote: »Oh boy, this is a topic we could spend hours on Community Managers at ZOS have a lot of different tasks, and it also depends on the person. Also, just for clarity, ESO Community Managers are not forum moderators - those fall under our amazing Support team, who also run the @BethesdaSupport Twitter account.
Below are a few things that Community Managers - specifically at ZOS - tend to do regularly:That doesn't include all the little one-off requests that come in or encompass the entire job, but gives a taste of some of the major responsibilities. We do a lot of things behind the scenes, but also stay on top of discussions that happen on the forums, reddit, Discord, and social. We may not always reply, but we are always reading! It's quite often a member of the Dev Team will come over and say, "Have you seen X conversation?" and our response is almost always "Yep, seen it and already [did whatever action]". The core of the job is being a pro multi-tasker.
- We are constantly coordinating with a lot of different departments including - but not limited to - Marketing, PR, Sales, the Dev Team, first party, territory offices, and more.
- We frequently work with the Events team to plan efforts at major conventions and off-site.
- Lots of reporting. We need to keep the business appraised of not just community sentiment, but recaps or postmortems of various events/launches/efforts/etc are appreciated and expected, along with our department's plans for the upcoming quarter/year/whatever amount of time.
- Patch notes, of course
- Managing various player programs, including the Stream Team and Class Reps.
- Planning livestreams, both in-house and supporting other offices in their livestream efforts.
- We're responsible for messaging out important updates or changes for the game.
- Occasionally, we'll need to write website articles, though that's largely handled by our Content Manager these days.
Happy to answer more questions about our job if anyone would like to chat further!
Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
This post was a great post "Activity Finder & Server Performance Update" and it's post's similar to that one is what I'm asking or hoping for.
So when you say "open" dialogue, you mean very thorough posts, datelining everything? Open as in "full of information"? Is that correct? And when you say you are "hoping" for them, I assume that means you want more of these posts that fit your "open" criteria in the future, but how regularly? Like Hourly? Or daily? What is your set expectation?
Hehehehe sorry but hey, easy, it's not like I'm asking for something impossible. I don't think I used the word "open" and the post was just an example. The posts can be breif, like an update or long if needed.
What are you getting at really, do you think that more communication is a bad thing ?
Yes it can be, if it's filled with useless information. I'd rather have fewer and less frequent posts, that are larger and filled with tons of updates and information, instead of daily or hourly posts like a vlogger posting just to announce they walked into Walmart, then do a play by play in real time about every little detail of that encounter....that's useless information to me.
I don't need a million updates all stating that the Earth is still here. I need one giant update stating that the world is going to end. That is more meaningful, more useful, has all the information I need, and doesn't waste my time or the community manager's already accounted for time.
I believe what you are seeking is something like a Forum Manager, or Forum liaison that is going to be constantly active on the forums everyday, answering questions, providing hourly updates on various little things. That's cool, but that's a different job than a community manager. The Community Manager manages a "Community", which encompasses more than JUST the forums. I think your expectations on what a Community Manager's role is should be re-evaluated. And I never go easy, not even on myself.
The current Community Manager is doing exactly what every other Community Manager has done since the dawn of MMORPG's having a community to manage.
Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »Goregrinder wrote: »I mean it as a sincere question. The title "community manager" leads me to beleive that the job involves a two way dialogue with the community. The community in this case are their playerbase, both active and inactive.
There is not an abundance of communication so what does the role of community manager involve aside from the obvious ?
You mean the dialogue being "open" like they are on-call as a community manager 24/7? Like they never actually clock out, and if you post something at 3am, they are obligated to wake up and respond to you on the forums?
Did I really say all that ?
I don't know, did you? You never specified what you meant by "open dialogue", so I am asking for clarification. Is that not what you meant by "open", and if not, what do you mean by "open" dialogue?
This post was a great post "Activity Finder & Server Performance Update" and it's post's similar to that one is what I'm asking or hoping for.
So when you say "open" dialogue, you mean very thorough posts, datelining everything? Open as in "full of information"? Is that correct? And when you say you are "hoping" for them, I assume that means you want more of these posts that fit your "open" criteria in the future, but how regularly? Like Hourly? Or daily? What is your set expectation?
Hehehehe sorry but hey, easy, it's not like I'm asking for something impossible. I don't think I used the word "open" and the post was just an example. The posts can be breif, like an update or long if needed.
What are you getting at really, do you think that more communication is a bad thing ?
Yes it can be, if it's filled with useless information. I'd rather have fewer and less frequent posts, that are larger and filled with tons of updates and information, instead of daily or hourly posts like a vlogger posting just to announce they walked into Walmart, then do a play by play in real time about every little detail of that encounter....that's useless information to me.
I don't need a million updates all stating that the Earth is still here. I need one giant update stating that the world is going to end. That is more meaningful, more useful, has all the information I need, and doesn't waste my time or the community manager's already accounted for time.
I believe what you are seeking is something like a Forum Manager, or Forum liaison that is going to be constantly active on the forums everyday, answering questions, providing hourly updates on various little things. That's cool, but that's a different job than a community manager. The Community Manager manages a "Community", which encompasses more than JUST the forums. I think your expectations on what a Community Manager's role is should be re-evaluated. And I never go easy, not even on myself.
The current Community Manager is doing exactly what every other Community Manager has done since the dawn of MMORPG's having a community to manage.
I'm overwhelmed, don't even know where to start. Where is all of that coming from ?
This is what i wrote to answer your post and you came to all the concusions above from that ? " The posts can be breif, like an update or long if needed"
SantieClaws wrote: »Sleep perhaps?
This one assumes though that it involves a lot of event management and the like. Big events take a huge amount of co-ordination and planning.
Not to mention all the articles, natch potes, writing the screenplay, script and direction instructions for each episode of ESO Live and making all of the costumes probably.
It is all a little like herding cats perhaps?
Yours with paws
Santie Claws