confused

stvwhitewalker

can someone at zos explain why when i reached the end of frostvault and was in the middle of the boss fight my screen and character froze i was unable to do anything yet the music continued to play unaffected i expect this sort of thing when a game first comes out but after 5 years or so it is totally unacceptable. i have now had to go back to the dashboard and restart the game
xbox eu

Guyle

Last boss in Frostvault is notorious for hard crashing ppl. A clear without someone crashing is definitely the exception to the norm in my experience. They are and have been aware for months of this issue.

WeerW3ir

Its just works

Nairinhe

Imagine being so frustrated over one single game freeze...

Kel

I find it a little more troubling how everyone sort of accepts it, and you'll hear things like "I'm only crashing once an hour...it's not so bad"

I have only crashed a handful of times across many, many games, including other MMO's. And yes, on console. Never had a crash in Neverwinter, BDO, Tera, or FFXIV. ONLY IN ESO, and only with such frequency since Dragonhold. Even ESO, while by far giving me the most blue screens (the PS4 version, not the PC version...there's a massive difference) it has never been this bad.

I'm worried how beaten down we are with performance issues that you'll hear how it's not so bad to crash once an hour. It's insane.

Edit: See the comment above mine, proving my point. Imagine how the community accepts this...

JamuThatsWho

Nairinhe wrote: »

Imagine being so frustrated over one single game freeze...

"one single game freeze"

You must be new here.

xenowarrior92eb17_ESO

Nairinhe

JamuThatsWho wrote: »

Nairinhe wrote: »

Imagine being so frustrated over one single game freeze...

"one single game freeze"

You must be new here.

Exactly because I'm not new, I'm amused by people reacting on one freeze (as described in OP) as opposed to many people who experience constant problems with the game

Edit to add: I cannot remember single app or service that didn't act up or glitch at least once

Asardes

It's called Frostvault for a reason ...

JanTanhide

I'm not from ZOS so I can't answer for them.

As for me, my game crashes and freezes I tend to think is more likely caused by our game machines than by ZOS coding.

I've been in this game for a long, long time with over 14,000 hours game time (last time I looked in January of 2019). I have had maybe one crash every month of game play and I don't mean like what you experienced but instead the game just goes "Oh, you are not actively playing so I'm going to kick you out" type thing. Which means I have to log back in and get to it again.

A few years back I had a few crashes on game startup which turned out to be my Addon's. That took a little bit to figure out.

The worst game crashing that took me a while to figure out was due to one of my RAM cards being slightly out of socket.

One other game crashing problem I had was due to a bad Nvidia driver install. My screen would turn off but the sound continued.

The only other issue in game I have had recently is game disconnecting but that is due to me hot spotting through my cell phone till I can get a land line installed in my house.

Ode2Order

JanTanhide wrote: »

I'm not from ZOS so I can't answer for them.

As for me, my game crashes and freezes I tend to think is more likely caused by our game machines than by ZOS coding.

I've been in this game for a long, long time with over 14,000 hours game time (last time I looked in January of 2019). I have had maybe one crash every month of game play and I don't mean like what you experienced but instead the game just goes "Oh, you are not actively playing so I'm going to kick you out" type thing. Which means I have to log back in and get to it again.

A few years back I had a few crashes on game startup which turned out to be my Addon's. That took a little bit to figure out.

The worst game crashing that took me a while to figure out was due to one of my RAM cards being slightly out of socket.

One other game crashing problem I had was due to a bad Nvidia driver install. My screen would turn off but the sound continued.

The only other issue in game I have had recently is game disconnecting but that is due to me hot spotting through my cell phone till I can get a land line installed in my house.

I second this tbh, I had lots of freezes/lag on my old gaming laptop, mainly bc it was old and overheating most of the time. Now that I have a different machine I rarely have a crash. Other than when the servers poop themselves of course. :P

Veinblood1965

This happened to me at a stop light the other day. The light turned green and the car in front of me had lag. After I honked my horn it cleared up.

Ramber

I like how people are defending zos here, it really freaks me out. Freezes and crashes are a daily aspect of the game after all this time, the finder never works for finder events after all this time so bad they cancelled the event. You cant do vMA w/o half a dozen 4-5 second freezes possibly ruining a no death run or even getting kicked for no reason, just walking along, and then being told you are still logged in as you are trying to log in. Yes many (not most) games have problems, usually early on, but MOST games do NOT just crash as part of the daily experience. I don't know where some people get this stuff.

stvwhitewalker

whilst ignoring some of the idiotic replies from those who have nothing better to do than try to be comical, i get that the game can crash and i loose connection what i failed to understand is that just my character froze the game continued on in the background so i actually did not loose connection and as pointed out this is not something new so perhaps a better question to zos is why are you still sitting on your arses and not fixing something that you are aware of, even perhaps a response we know there is a problem but we have no idea how to correct it is better than complete silence

khajiitNPC

@Kel

Not calling BS but you can do a quick search of any of those games you mentioned, and you’ll find people frustrated just like you that they are crashing. Where you are in the minority of people not crashing in those games, there is a reverse-Kel who is crashing in those games. But I do definitely agree it should not become of the norm, to expect to crash — I don’t know the last time I crashed, I’m on a second gen console.

Kel

khajiitNPC wrote: »

@Kel

Not calling BS but you can do a quick search of any of those games you mentioned, and you’ll find people frustrated just like you that they are crashing. Where you are in the minority of people not crashing in those games, there is a reverse-Kel who is crashing in those games. But I do definitely agree it should not become of the norm, to expect to crash — I don’t know the last time I crashed, I’m on a second gen console.

I'm not saying or claiming everyone had the exact same experience. I'm saying I've never personally crashed in any other game. (In the MMO genre.)

I feel bad for reverse Kel...I honestly do. But I can't speak for him or his experience. Only my own.

CassandraGemini

stvwhitewalker wrote: »

whilst ignoring some of the idiotic replies from those who have nothing better to do than try to be comical, i get that the game can crash and i loose connection what i failed to understand is that just my character froze the game continued on in the background so i actually did not loose connection and as pointed out this is not something new so perhaps a better question to zos is why are you still sitting on your arses and not fixing something that you are aware of, even perhaps a response we know there is a problem but we have no idea how to correct it is better than complete silence

I've encountered a really weird bug in Frostvault too, today, at the first boss, the Icestalker Troll. He hit me with his stomp, which ends up in an animation that has you lying on the ground, stunned, for a short while. This happened just when he was dying, and for whatever reason, the lying animation just wouldn't stop. I could move my toon (which looked absolutely ridiculous), but not do or activate anything.
Luckily I had a great PUG that waited when I asked them to, and, even more luckily, the bug somehow resolved itself after a minute or so, but there was nothing I could actively do about it. And there are lots of weird bugs like this in dungeons, like the "feared into a wall" thing that can happen in Wayres Sewers I, had that happen too a few days ago, needed to use "get me unstuck" to continue. It's certainly not the worst that can happen in ESO, but it's still annoying, especially since some of these bugs and glitches have been known for a long time.